Austin, TX · On-site
Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature -- handling a high volume of discrete tasks across ...
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Austin, TX · On-site
Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature -- handling a high volume of discrete tasks across ...
Austin, TX · On-site
Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature -- handling a high volume of discrete tasks across ...
Austin, TX · On-site
Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature -- handling a high volume of discrete tasks across ...
Austin, TX · On-site
Workforce Operations Analyst Role Descriptions: - Must have LinkedIn profile in Submission Support ... Key Responsibilities • Manage and resolve provisioning and scheduling tickets end-to-end through ...
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Austin, TX · On-site
Workforce Operations Analyst Role Descriptions: - Must have LinkedIn profile in Submission Support ... Key Responsibilities • Manage and resolve provisioning and scheduling tickets end-to-end through ...
Dallas, TX · On-site
$40 - $44/hr
Project Management Role Description: The Workforce Operations Coordinator must have 3+ years of experience. This role serves as a central point of coordination for workforce documentation, incoming ...
Dallas, TX · On-site
$40 - $44/hr
Project Management Role Description: The Workforce Operations Coordinator must have 3+ years of experience. This role serves as a central point of coordination for workforce documentation, incoming ...
$82K - $92K/yr
The Center Manger will report to the Operations Manager. Your Impact on Career Team's Success : * Oversee all employment and training initiatives within the Workforce Solutions Center Ensure ...
$82K - $92K/yr
The Center Manger will report to the Operations Manager. Your Impact on Career Team's Success : * Oversee all employment and training initiatives within the Workforce Solutions Center Ensure ...
$82K - $92K/yr
The Center Manger will report to the Operations Manager. Your Impact on Career Team's Success : * Oversee all employment and training initiatives within the Workforce Solutions Center Ensure ...
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$82K - $92K/yr
The Center Manger will report to the Operations Manager. Your Impact on Career Team's Success : * Oversee all employment and training initiatives within the Workforce Solutions Center Ensure ...
Weatherford, TX · On-site
$82K - $92K/yr
The Center Manger will report to the Operations Manager. Your Impact on Career Team's Success : * Oversee all employment and training initiatives within the Workforce Solutions Center Ensure ...
Weatherford, TX · On-site
$82K - $92K/yr
The Center Manger will report to the Operations Manager. Your Impact on Career Team's Success : * Oversee all employment and training initiatives within the Workforce Solutions Center Ensure ...
Abilene, TX · On-site
... workforce, operational management staff and support staff; 5.) develop and inspire that workforce to get profitable results and foster long-term positive client relations through a high level of ...
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Abilene, TX · On-site
... workforce, operational management staff and support staff; 5.) develop and inspire that workforce to get profitable results and foster long-term positive client relations through a high level of ...
Dallas, TX · On-site
... Manager. This role is responsible for system configuration, data integrity, integrations, audits, and advanced analysis supporting accurate and compliant payroll operations across multi-state and ...
Dallas, TX · On-site
... Manager. This role is responsible for system configuration, data integrity, integrations, audits, and advanced analysis supporting accurate and compliant payroll operations across multi-state and ...
Southlake, TX · On-site +1
Ideal candidates have experience in operations, project management, or workforce coordination, with a strong attention to detail and advanced reporting capabilities. What We Offer * Receive a ...
Southlake, TX · On-site +1
Ideal candidates have experience in operations, project management, or workforce coordination, with a strong attention to detail and advanced reporting capabilities. What We Offer * Receive a ...
Southlake, TX · On-site +1
Ideal candidates have experience in operations, project management, or workforce coordination, with a strong attention to detail and advanced reporting capabilities. What We Offer * Receive a ...
Quick apply
Southlake, TX · On-site +1
Ideal candidates have experience in operations, project management, or workforce coordination, with a strong attention to detail and advanced reporting capabilities. What We Offer * Receive a ...
Southlake, TX · On-site
Ideal candidates have experience in operations, project management, or workforce coordination, with a strong attention to detail and advanced reporting capabilities. What We Offer * Receive a ...
Southlake, TX · On-site
Ideal candidates have experience in operations, project management, or workforce coordination, with a strong attention to detail and advanced reporting capabilities. What We Offer * Receive a ...
$14.50 - $19.25/hr
This opportunity is designed as a summer learning experience for individuals interested in Human Resources, People Operations, and Workforce Management. Daily / Weekly Activities & Key ...
$14.50 - $19.25/hr
This opportunity is designed as a summer learning experience for individuals interested in Human Resources, People Operations, and Workforce Management. Daily / Weekly Activities & Key ...
Plano, TX · On-site
$14.50 - $19.25/hr
This opportunity is designed as a summer learning experience for individuals interested in Human Resources, People Operations, and Workforce Management. Daily / Weekly Activities & Key ...
Plano, TX · On-site
$14.50 - $19.25/hr
This opportunity is designed as a summer learning experience for individuals interested in Human Resources, People Operations, and Workforce Management. Daily / Weekly Activities & Key ...
Plano, TX · On-site
$14.50 - $19.25/hr
This opportunity is designed as a summer learning experience for individuals interested in Human Resources, People Operations, and Workforce Management. Daily / Weekly Activities & Key ...
Plano, TX · On-site
$14.50 - $19.25/hr
This opportunity is designed as a summer learning experience for individuals interested in Human Resources, People Operations, and Workforce Management. Daily / Weekly Activities & Key ...
Haskell, TX · On-site
$75K - $76K/yr
Keep the Workforce Moving. We know that one delayed shuttle can impact hundreds of workers ... What You'll Do As the Workforce Transportation Program Manager, you'll oversee the daily operation ...
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Haskell, TX · On-site
$75K - $76K/yr
Keep the Workforce Moving. We know that one delayed shuttle can impact hundreds of workers ... What You'll Do As the Workforce Transportation Program Manager, you'll oversee the daily operation ...
Haskell, TX · On-site
$36.06 - $37.02/hr
Keep the Workforce Moving. We know that one delayed shuttle can impact hundreds of workers ... What You'll Do As the Workforce Transportation Program Manager, you'll oversee the daily operation ...
Quick apply
Haskell, TX · On-site
$36.06 - $37.02/hr
Keep the Workforce Moving. We know that one delayed shuttle can impact hundreds of workers ... What You'll Do As the Workforce Transportation Program Manager, you'll oversee the daily operation ...
Fort Worth, TX · On-site
$110K - $140K/yr
The Operations Manager serves as a key leader responsible for improving workflows, developing ... Lead, coach, and develop a workforce of approximately 60 employees, including department managers ...
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Fort Worth, TX · On-site
$110K - $140K/yr
The Operations Manager serves as a key leader responsible for improving workflows, developing ... Lead, coach, and develop a workforce of approximately 60 employees, including department managers ...
Workforce Planning: Maintain manpower and workload calculations. Analyze backlog and forecasted ... Manage operational expenses, execute cost-saving initiatives, and provide accurate monthly ...
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Workforce Planning: Maintain manpower and workload calculations. Analyze backlog and forecasted ... Manage operational expenses, execute cost-saving initiatives, and provide accurate monthly ...
$53K - $57K/yr
Manage workforce operations including scheduling, timekeeping, travel coordination, onboarding ... activities, and other administrative processes that support operational continuity and service ...
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$53K - $57K/yr
Manage workforce operations including scheduling, timekeeping, travel coordination, onboarding ... activities, and other administrative processes that support operational continuity and service ...
$28.9K - $36.3K
20% of jobs
$38.1K is the 25th percentile. Wages below this are outliers.
$36.3K - $43.7K
20% of jobs
The median wage is $49.1K / yr.
$43.7K - $51.1K
14% of jobs
$51.1K - $58.5K
9% of jobs
$58.5K - $65.9K
11% of jobs
$67.5K is the 75th percentile. Wages above this are outliers.
$65.9K - $73.3K
6% of jobs
$73.3K - $80.8K
6% of jobs
$80.8K - $88.2K
4% of jobs
$88.2K - $95.6K
3% of jobs
$95.6K - $103K
2% of jobs
$103K - $110.4K
4% of jobs
$28.9K
$59.1K
$110.4K
| Aspect | Workforce Operations Manager | Workforce Analyst |
|---|---|---|
| Credentials | Bachelor's degree in Business, HR, or related field; experience in workforce management | Bachelor's degree in Data Analysis, Business, or related field; analytical skills |
| Work Environment | Oversees staffing, scheduling, and operational processes in a corporate or call center setting | Analyzes workforce data, forecasts staffing needs, and reports on performance metrics |
| Employer & Industry Usage | Common in call centers, retail, healthcare, and large organizations | Used across similar industries for data-driven decision making |
The Workforce Operations Manager focuses on managing staffing and operational processes, ensuring efficient workforce deployment. In contrast, the Workforce Analyst specializes in analyzing data to forecast staffing needs and improve workforce strategies. Both roles are essential in workforce management but serve different functions within the organization.
Contractor
Posted 25 days ago
Job Title: Workforce Operations Analyst
Location: Austin, TX
Duration: 6 months
Onsite Role
Role Descriptions:
Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature — handling a high volume of discrete tasks across multiple workflows (~1,300–1,500 tickets/month).
Key Responsibilities
• Manage and resolve provisioning and scheduling tickets end-to-end through the WFO Support Portal
• Accurately triage incoming requests and route them to the appropriate downstream team or system
• Maintain scheduling records and ensure timely updates across workforce management tools
• Coordinate with cross-functional teams across Austin, Cork, and Singapore time zones
• Identify recurring issues and escalate patterns to the QBA/analytics team for process improvement
• Ensure data accuracy in provisioning systems and report discrepancies
Required Skills & Technologies
Preferred Qualifications
Skills: Digital : Workforce Analytics~Digital : ServiceNow_IT Service Management
