Austin, TX · On-site
Manage and resolve provisioning and scheduling tickets end-to-end through the WFO Support Portal ... workforce operations, helpdesk operations, or back-office support * Familiarity with SLA-driven ...
Quick apply
Austin, TX · On-site
Manage and resolve provisioning and scheduling tickets end-to-end through the WFO Support Portal ... workforce operations, helpdesk operations, or back-office support * Familiarity with SLA-driven ...
Austin, TX · On-site
Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature -- handling a high volume of discrete tasks across ...
Quick apply
Austin, TX · On-site
Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature -- handling a high volume of discrete tasks across ...
Dallas, TX · On-site
$40 - $44/hr
Medical
Dental
Vision
Life
Retirement
Project Management Role Description: The Workforce Operations Coordinator must have 3+ years of experience. This role serves as a central point of coordination for workforce documentation, incoming ...
Quick apply
Dallas, TX · On-site
$40 - $44/hr
Medical
Dental
Vision
Life
Retirement
Project Management Role Description: The Workforce Operations Coordinator must have 3+ years of experience. This role serves as a central point of coordination for workforce documentation, incoming ...
Dallas, TX · On-site
$40 - $44/hr
Medical
Dental
Vision
Life
Retirement
Project Management Role Description: The Workforce Operations Coordinator must have 3+ years of experience. This role serves as a central point of coordination for workforce documentation, incoming ...
Dallas, TX · On-site
$40 - $44/hr
Medical
Dental
Vision
Life
Retirement
Project Management Role Description: The Workforce Operations Coordinator must have 3+ years of experience. This role serves as a central point of coordination for workforce documentation, incoming ...
Verint Workforce Management (WFM) Product Specialist We are seeking an experienced Verint Workforce ... Support testing, validation, rollout, and operational adoption of new WFM capabilities. * Identify ...
Verint Workforce Management (WFM) Product Specialist We are seeking an experienced Verint Workforce ... Support testing, validation, rollout, and operational adoption of new WFM capabilities. * Identify ...
Fort Bliss, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Site Operations Manager Fort Bliss, Texas (Contingent upon contract award) POSITION SUMMARY The ... Direct daily site operations, workforce assignments, workload balancing, schedule execution, and ...
Quick apply
Fort Bliss, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Site Operations Manager Fort Bliss, Texas (Contingent upon contract award) POSITION SUMMARY The ... Direct daily site operations, workforce assignments, workload balancing, schedule execution, and ...
Fort Bliss, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Site Operations Manager Fort Bliss, Texas (Contingent upon contract award) POSITION SUMMARY The ... Direct daily site operations, workforce assignments, workload balancing, schedule execution, and ...
Quick apply
Fort Bliss, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Site Operations Manager Fort Bliss, Texas (Contingent upon contract award) POSITION SUMMARY The ... Direct daily site operations, workforce assignments, workload balancing, schedule execution, and ...
Fort Bliss, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Site Operations Manager Fort Bliss, Texas (Contingent upon contract award) POSITION SUMMARY The ... Direct daily site operations, workforce assignments, workload balancing, schedule execution, and ...
Fort Bliss, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Site Operations Manager Fort Bliss, Texas (Contingent upon contract award) POSITION SUMMARY The ... Direct daily site operations, workforce assignments, workload balancing, schedule execution, and ...
Medical
Dental
Vision
Life
Retirement
PTO
Site Operations Manager Fort Bliss, Texas (Contingent upon contract award) POSITION SUMMARY The ... Direct daily site operations, workforce assignments, workload balancing, schedule execution, and ...
Medical
Dental
Vision
Life
Retirement
PTO
Site Operations Manager Fort Bliss, Texas (Contingent upon contract award) POSITION SUMMARY The ... Direct daily site operations, workforce assignments, workload balancing, schedule execution, and ...
$14.50 - $19.25/hr
This opportunity is designed as a summer learning experience for individuals interested in Human Resources, People Operations, and Workforce Management. Daily / Weekly Activities & Key ...
$14.50 - $19.25/hr
This opportunity is designed as a summer learning experience for individuals interested in Human Resources, People Operations, and Workforce Management. Daily / Weekly Activities & Key ...
Plano, TX · On-site
$14.50 - $19.25/hr
This opportunity is designed as a summer learning experience for individuals interested in Human Resources, People Operations, and Workforce Management. Daily / Weekly Activities & Key ...
Plano, TX · On-site
$14.50 - $19.25/hr
This opportunity is designed as a summer learning experience for individuals interested in Human Resources, People Operations, and Workforce Management. Daily / Weekly Activities & Key ...
Fort Worth, TX · On-site
$110K - $140K/yr
The Operations Manager serves as a key leader responsible for improving workflows, developing ... Lead, coach, and develop a workforce of approximately 60 employees, including department managers ...
Quick apply
Fort Worth, TX · On-site
$110K - $140K/yr
The Operations Manager serves as a key leader responsible for improving workflows, developing ... Lead, coach, and develop a workforce of approximately 60 employees, including department managers ...
Garland, TX · On-site
Job Details Description The Operations Manager is a key leadership role responsible for overseeing ... Support workforce planning, including hiring, training, performance management, and succession ...
Garland, TX · On-site
Job Details Description The Operations Manager is a key leadership role responsible for overseeing ... Support workforce planning, including hiring, training, performance management, and succession ...
Garland, TX · On-site
Job Details Description The Operations Manager is a key leadership role responsible for overseeing ... Support workforce planning, including hiring, training, performance management, and succession ...
Garland, TX · On-site
Job Details Description The Operations Manager is a key leadership role responsible for overseeing ... Support workforce planning, including hiring, training, performance management, and succession ...
Houston, TX · On-site
$53K - $57K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manage workforce operations including scheduling, timekeeping, travel coordination, onboarding ... activities, and other administrative processes that support operational continuity and service ...
Houston, TX · On-site
$53K - $57K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manage workforce operations including scheduling, timekeeping, travel coordination, onboarding ... activities, and other administrative processes that support operational continuity and service ...
Houston, TX · On-site
$53K - $57K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manage workforce operations including scheduling, timekeeping, travel coordination, onboarding ... activities, and other administrative processes that support operational continuity and service ...
Houston, TX · On-site
$53K - $57K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manage workforce operations including scheduling, timekeeping, travel coordination, onboarding ... activities, and other administrative processes that support operational continuity and service ...
$53K - $57K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manage workforce operations including scheduling, timekeeping, travel coordination, onboarding ... activities, and other administrative processes that support operational continuity and service ...
Quick apply
$53K - $57K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manage workforce operations including scheduling, timekeeping, travel coordination, onboarding ... activities, and other administrative processes that support operational continuity and service ...
Dallas, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Operations Manager Roy Jorgensen Associates, Inc. (Jorgensen) is a world leader in maintenance ... Recruit, develop, retain, and reward talented workforce, while ensuring compliance with standards ...
Dallas, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Operations Manager Roy Jorgensen Associates, Inc. (Jorgensen) is a world leader in maintenance ... Recruit, develop, retain, and reward talented workforce, while ensuring compliance with standards ...
Houston, TX · On-site
$75K - $80K/yr
Oversee staffing, scheduling, and workforce allocation to meet operational demands. * Ensure ... Manage operational budgets, labor costs, and resource utilization. * Develop and implement ...
Houston, TX · On-site
$75K - $80K/yr
Oversee staffing, scheduling, and workforce allocation to meet operational demands. * Ensure ... Manage operational budgets, labor costs, and resource utilization. * Develop and implement ...
$20 - $25/hr
Medical
Dental
Vision
Oversee employee onboarding, training, and workforce management * Schedule and coordinate manpower ... Manage inventory, equipment, and operational readiness * Coordinate supplies, cleaning materials ...
Quick apply
$20 - $25/hr
Medical
Dental
Vision
Oversee employee onboarding, training, and workforce management * Schedule and coordinate manpower ... Manage inventory, equipment, and operational readiness * Coordinate supplies, cleaning materials ...
$28.9K - $36.3K
20% of jobs
$38.1K is the 25th percentile. Wages below this are outliers.
$36.3K - $43.7K
20% of jobs
The median wage is $49.1K / yr.
$43.7K - $51.1K
14% of jobs
$51.1K - $58.5K
9% of jobs
$58.5K - $65.9K
11% of jobs
$67.5K is the 75th percentile. Wages above this are outliers.
$65.9K - $73.3K
6% of jobs
$73.3K - $80.8K
6% of jobs
$80.8K - $88.2K
4% of jobs
$88.2K - $95.6K
3% of jobs
$95.6K - $103K
2% of jobs
$103K - $110.4K
4% of jobs
$28.9K
$59.1K
$110.4K
| Aspect | Workforce Operations Manager | Workforce Analyst |
|---|---|---|
| Credentials | Bachelor's degree in Business, HR, or related field; experience in workforce management | Bachelor's degree in Data Analysis, Business, or related field; analytical skills |
| Work Environment | Oversees staffing, scheduling, and operational processes in a corporate or call center setting | Analyzes workforce data, forecasts staffing needs, and reports on performance metrics |
| Employer & Industry Usage | Common in call centers, retail, healthcare, and large organizations | Used across similar industries for data-driven decision making |
The Workforce Operations Manager focuses on managing staffing and operational processes, ensuring efficient workforce deployment. In contrast, the Workforce Analyst specializes in analyzing data to forecast staffing needs and improve workforce strategies. Both roles are essential in workforce management but serve different functions within the organization.
Cities in Texas with the most Workforce Operations Manager job openings:
Contractor
Re-posted 17 days ago
Location: Austin, TX
Duration: 6 months
Onsite Role
Job Title: Workforce Operations Analyst
Role Descriptions:
- Must have LinkedIn profile in Submission
Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ticket resolution. This role is operational in nature — handling a high volume of discrete tasks across multiple workflows (~1,300–1,500 tickets/month).
Key Responsibilities
• Manage and resolve provisioning and scheduling tickets end-to-end through the WFO Support Portal
• Accurately triage incoming requests and route them to the appropriate downstream team or system
• Maintain scheduling records and ensure timely updates across workforce management tools
• Coordinate with cross-functional teams across Austin, Cork, and Singapore time zones
• Identify recurring issues and escalate patterns to the QBA/analytics team for process improvement
• Ensure data accuracy in provisioning systems and report discrepancies
Required Skills & Technologies
Category Tools / Skills- Ticketing & Workflow, ServiceNow, Jira, or equivalent ITSM platforms
Scheduling- WFM tools (e.g., NICE IEX, Verint, Aspect, or similar)
Productivity- Confluence, Webex, Slack
Data Entry & Reporting- Excel / Google Sheets (intermediate), basic SQL preferred
Communication- Strong written English; async-first communication across time zones
Preferred Qualifications
• 4+ years in workforce operations, helpdesk operations, or back-office support
• Familiarity with SLA-driven ticket environments
• Experience working in a multi-geography team setup
Skills: Digital : Workforce Analytics~Digital : ServiceNow_IT Service Management
