Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
... Manager, you will oversee several important areas that are critical to keeping our operations ... workforce, loyal customers, efficient operations and a bright future for yourself and GXO. Pay ...
... Manager, you will oversee several important areas that are critical to keeping our operations ... workforce, loyal customers, efficient operations and a bright future for yourself and GXO. Pay ...
... Manager, you will oversee several important areas that are critical to keeping our operations ... workforce, loyal customers, efficient operations and a bright future for yourself and GXO. Pay ...
... Manager, you will oversee several important areas that are critical to keeping our operations ... workforce, loyal customers, efficient operations and a bright future for yourself and GXO. Pay ...
... Manager, you will oversee several important areas that are critical to keeping our operations ... workforce, loyal customers, efficient operations and a bright future for yourself and GXO. Pay ...
... Manager, you will oversee several important areas that are critical to keeping our operations ... workforce, loyal customers, efficient operations and a bright future for yourself and GXO. Pay ...
To connect with us, visit www.usatodayco.com Associate Manager, Operations / Mailroom Gannett ... workforce. As such, we will consider all qualified applicants for employment and do not ...
To connect with us, visit www.usatodayco.com Associate Manager, Operations / Mailroom Gannett ... workforce. As such, we will consider all qualified applicants for employment and do not ...
The Facilities Management team brings our spaces to life as you oversee the daily operations of our ... We are committed to building a workforce that is representative of the users we serve, creating a ...
The Facilities Management team brings our spaces to life as you oversee the daily operations of our ... We are committed to building a workforce that is representative of the users we serve, creating a ...
Supv, Service Operations
Urbandale, IA · On-site
$117K - $146K/yr
Includes managing multi-functional areas after hours. (30%) Supervise and direct personnel and ... Primary responsibility for optimization of resources, workforce safety and health, system ...
Supv, Service Operations
Urbandale, IA · On-site
$117K - $146K/yr
Includes managing multi-functional areas after hours. (30%) Supervise and direct personnel and ... Primary responsibility for optimization of resources, workforce safety and health, system ...
Supv, Service Operations
Urbandale, IA · On-site
Project management skills; ability to prioritize and handle multiple issues and projects ... Primary responsibility for optimization of resources, workforce safety and health, system ...
Supv, Service Operations
Urbandale, IA · On-site
Project management skills; ability to prioritize and handle multiple issues and projects ... Primary responsibility for optimization of resources, workforce safety and health, system ...
We understand the potential of leveraging the talents of a diverse workforce. We embrace an ... Work with management to develop internal and external (vendor) SLAs and metrics necessary, then ...
New
We understand the potential of leveraging the talents of a diverse workforce. We embrace an ... Work with management to develop internal and external (vendor) SLAs and metrics necessary, then ...
New
The Facilities Management team brings our spaces to life as you oversee the daily operations of our ... We are committed to building a workforce that is representative of the users we serve, creating a ...
The Facilities Management team brings our spaces to life as you oversee the daily operations of our ... We are committed to building a workforce that is representative of the users we serve, creating a ...
Wells Fargo is seeking a Business Execution Senior Manager as part of Workforce Optimization ... This leader will partner closely with product, technology, operations, risk, and vendor teams to ...
New
Wells Fargo is seeking a Business Execution Senior Manager as part of Workforce Optimization ... This leader will partner closely with product, technology, operations, risk, and vendor teams to ...
New
Division Director
Des Moines, IA · On-site
$136K - $193K/yr
Centralized functions supporting policy development, compliance, regulatory readiness, finance, workforce operations, facility management, and performance monitoring across all five facilities. For ...
Division Director
Des Moines, IA · On-site
$136K - $193K/yr
Centralized functions supporting policy development, compliance, regulatory readiness, finance, workforce operations, facility management, and performance monitoring across all five facilities. For ...
Supervisor Field Operations
$133K - $148K/yr
Perform other job assignments and duties as directed by management or pursuant to company policy ... Oversee activities of the extra operator workforce on-shift by assigning appropriate tasks and ...
Supervisor Field Operations
$133K - $148K/yr
Perform other job assignments and duties as directed by management or pursuant to company policy ... Oversee activities of the extra operator workforce on-shift by assigning appropriate tasks and ...
Supervisor Field Operations
$133K - $148K/yr
Perform other job assignments and duties as directed by management or pursuant to company policy ... Oversee activities of the extra operator workforce on-shift by assigning appropriate tasks and ...
Supervisor Field Operations
$133K - $148K/yr
Perform other job assignments and duties as directed by management or pursuant to company policy ... Oversee activities of the extra operator workforce on-shift by assigning appropriate tasks and ...
Supervisor Field Operations
$133K - $148K/yr
Perform other job assignments and duties as directed by management or pursuant to company policy ... Oversee activities of the extra operator workforce on-shift by assigning appropriate tasks and ...
Supervisor Field Operations
$133K - $148K/yr
Perform other job assignments and duties as directed by management or pursuant to company policy ... Oversee activities of the extra operator workforce on-shift by assigning appropriate tasks and ...
Supervisor Field Operations
$133K - $148K/yr
Perform other job assignments and duties as directed by management or pursuant to company policy ... Oversee activities of the extra operator workforce on-shift by assigning appropriate tasks and ...
Supervisor Field Operations
$133K - $148K/yr
Perform other job assignments and duties as directed by management or pursuant to company policy ... Oversee activities of the extra operator workforce on-shift by assigning appropriate tasks and ...
Career Planner
Mason City, IA · On-site
Career Planner Reports to: Operations Manager Position Classification: Non-exempt Primary ... Previous workforce experience and/or case management experience is preferred. Must possess ...
Career Planner
Mason City, IA · On-site
Career Planner Reports to: Operations Manager Position Classification: Non-exempt Primary ... Previous workforce experience and/or case management experience is preferred. Must possess ...
Career Planner
Mason City, IA · On-site
Operations Manager Position Classification: Non-exempt ... management experience is preferred.
Quick apply
Career Planner
Mason City, IA · On-site
Operations Manager Position Classification: Non-exempt ... management experience is preferred.
... resources, and workforce deployment are aligned to business objectives. This role leads ... Ensure effective performance management and succession planning for operational leadership roles
... resources, and workforce deployment are aligned to business objectives. This role leads ... Ensure effective performance management and succession planning for operational leadership roles
... resources, and workforce deployment are aligned to business objectives. This role leads ... Ensure effective performance management and succession planning for operational leadership roles
... resources, and workforce deployment are aligned to business objectives. This role leads ... Ensure effective performance management and succession planning for operational leadership roles
Workforce Operations Manager information
See Iowa salary details
$29.1K - $36.6K
20% of jobs
$38.5K is the 25th percentile. Wages below this are outliers.
$36.6K - $44.1K
20% of jobs
The median wage is $49.5K / yr.
$44.1K - $51.5K
14% of jobs
$51.5K - $59K
9% of jobs
$59K - $66.5K
11% of jobs
$68K is the 75th percentile. Wages above this are outliers.
$66.5K - $73.9K
6% of jobs
$73.9K - $81.4K
6% of jobs
$81.4K - $88.9K
4% of jobs
$88.9K - $96.4K
3% of jobs
$96.4K - $103.8K
2% of jobs
$103.8K - $111.3K
4% of jobs
$29.1K
$59.6K
$111.3K
How much do workforce operations manager jobs pay per year?
As of Jun 8, 2026, the average yearly pay for workforce operations manager in Iowa is $59,602.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $72,800.00 per year, depending on experience, location, and employer.
What is the difference between Workforce Operations Manager vs Workforce Analyst?
| Aspect | Workforce Operations Manager | Workforce Analyst |
|---|---|---|
| Credentials | Bachelor's degree in Business, HR, or related field; experience in workforce management | Bachelor's degree in Data Analysis, Business, or related field; analytical skills |
| Work Environment | Oversees staffing, scheduling, and operational processes in a corporate or call center setting | Analyzes workforce data, forecasts staffing needs, and reports on performance metrics |
| Employer & Industry Usage | Common in call centers, retail, healthcare, and large organizations | Used across similar industries for data-driven decision making |
The Workforce Operations Manager focuses on managing staffing and operational processes, ensuring efficient workforce deployment. In contrast, the Workforce Analyst specializes in analyzing data to forecast staffing needs and improve workforce strategies. Both roles are essential in workforce management but serve different functions within the organization.
What cities in Iowa are hiring for Workforce Operations Manager jobs? Cities in Iowa with the most Workforce Operations Manager job openings:
Other
Posted 13 days ago
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...