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Workforce Manager Jobs in Rialto, CA (NOW HIRING)

Heritage Grocers Group

Workforce Director

Ontario, CA · On-site

$100K - $115K/yr

Expertise in workforce planning, analytics, forecasting, or talent optimization. * 10+ years in retail labor planning/workforce management (grocery preferred) with 5+ years leading multi site or ...

ASSA ABLOY

Regional Sales Manager

Ontario, CA

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

ASSA ABLOY

Regional Sales Manager

Anaheim, CA

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

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All JobsWorkforce JobsWorkforce Manager JobsWorkforce Manager Jobs in Rialto, CA

Workforce Manager information

See Rialto, CA salary details

$25.1K

$76.6K

$162.4K

How much do workforce manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for workforce manager in Rialto, CA is $76,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $92,300.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Workforce Manager, salaries of $300,000 or more are typically found in senior leadership roles such as Director or Vice President of Human Resources or Operations, especially in large organizations. High compensation may also be available in specialized consulting, executive roles, or industries with high demand for strategic workforce planning, often requiring extensive experience and advanced certifications. These positions usually involve overseeing large teams, implementing organizational strategies, and utilizing advanced HR or management tools.

How does a Workforce Manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What are the key skills and qualifications needed to thrive as a Workforce Manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

What does a workforce manager do?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure operational efficiency. They analyze workforce data, coordinate with departments, and use tools like scheduling software to meet organizational goals. Strong communication and analytical skills are essential for this role.

What Is a Workforce Manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What is the role of a workforce manager?

A workforce manager oversees staffing, scheduling, and resource allocation to ensure that an organization meets its operational goals. They analyze workforce data, coordinate with HR and department managers, and often use workforce management software to optimize productivity and labor costs.

What is the WFM salary?

The salary for a Workforce Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Many roles also include benefits such as health insurance and performance bonuses, and require skills in workforce planning, analytics, and scheduling tools.
More about Workforce Manager jobs
What job categories do people searching Workforce Manager jobs in Rialto, CA look for? The top searched job categories for Workforce Manager jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Workforce Manager jobs? Cities near Rialto, CA with the most Workforce Manager job openings:
Workforce Manager jobs near you
Customer Care Workforce Manager

Customer Care Workforce Manager

SuperCare Health

City Of Industry, CA • On-site

$70K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

SuperCare Health rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Who We Are:

SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S., serving the healthcare needs of our ever-growing patient population for over 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions that enhance the quality of life for our patients. Our commitment to clinical excellence and operational integrity has made us a trusted partner for healthcare providers nationwide.

What We're Looking For:

The Customer Care Call Center Workforce Manager is responsible for optimizing workforce planning, scheduling, real-time operations, and performance management for SuperCare Health's Customer Care organization. This leader ensures the right resources are available at the right time to deliver exceptional patient and referral source experiences while meeting service level goals, productivity targets, and operational efficiency standards.

The ideal candidate brings extensive Talkdesk Workforce Management (WFM) experience, deep call center leadership expertise, and a strong understanding of healthcare customer service operations.

What You'll Do:

Workforce Management & Capacity Planning
  • Develop short-term and long-term staffing forecasts using historical trends, seasonality, growth projections, and operational initiatives.
  • Manage workforce planning processes including forecasting, scheduling, shrinkage management, and staffing models.
  • Analyze call, chat, email, and other customer interaction volumes to ensure optimal staffing levels.
  • Create staffing recommendations and business cases for hiring, cross-training, and resource allocation.
  • Monitor adherence to schedules and service level performance.
Talkdesk Administration & Optimization
  • Serve as the primary Workforce Management subject matter expert for Talkdesk.
  • Configure and optimize Talkdesk WFM forecasting, scheduling, intraday management, and reporting tools.
  • Analyze Talkdesk performance metrics and identify opportunities for operational improvements.
  • Partner with IT and Operations teams to implement enhancements and support system upgrades.
  • Ensure accurate agent skill assignments, routing strategies, and workforce configurations.
Real-Time Operations Management
  • Lead intraday management activities to ensure achievement of:
    • Service Level Agreements (SLAs)
    • Average Speed of Answer (ASA)
    • Abandonment Rate
    • Occupancy
    • Adherence
    • Productivity Goals
  • Make real-time staffing adjustments based on changing business demands.
  • Coordinate overtime, voluntary time off, and schedule modifications as needed.
Customer Care Leadership
  • Partner with Customer Care leadership to align workforce strategies with operational goals.
  • Support frontline supervisors and managers through performance insights and workforce recommendations.
  • Develop reporting packages and executive dashboards.
  • Drive continuous improvement initiatives focused on customer experience, efficiency, and employee engagement.
Reporting & Analytics
  • Produce daily, weekly, monthly, and quarterly workforce performance reports.
  • Analyze trends and provide actionable recommendations to leadership.
  • Present workforce insights to senior leaders and operational stakeholders.
  • Establish KPIs and performance benchmarks across customer care operations.

This role may be a fit if you have..

  • 5+ years of Workforce Management experience in a contact center environment.
  • 3+ years of leadership experience managing workforce planning or call center operations teams.
  • Advanced experience with Talkdesk Workforce Management (WFM) and reporting tools.
  • Experience leading high-volume customer service or healthcare contact center operations.
  • Strong forecasting, scheduling, and capacity planning expertise.
Preferred Experience
  • Healthcare, DME, respiratory care, home health, or patient services experience.
  • Knowledge of patient intake, referral management, authorization, or customer care workflows.
  • Experience supporting multi-site or remote contact center teams.
  • Familiarity with healthcare compliance and HIPAA requirements.

Benefits:

  • Medical
  • Dental
  • Vision
  • Flexible Savings Account
  • 401K
  • Voluntary Life Insurance
  • Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

  • Paid Training
  • Paid Time Off
  • Sick Time
  • Growth Opportunities
  • Employee Referral Reward Program
  • Employee Discount Program
  • Compensation dependent on experience & qualifications with a range of:
    CCS 1 $17-$26.25
    CCS 2 $18-$28.35

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/
Araceli Richardson - Jr. Recruiter LinkedIn

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