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Workforce Manager Jobs in Hampton, VA (NOW HIRING)

ADP

Sr Workforce Planning Specialist

Norfolk, VA · On-site

This role uses forecasting data, business trends, and workforce management tools to align staffing with demand, minimize costs, and support operational performance. Key Responsibilities: * Updates ...

Apex Systems

Workday Support Specialist

Hampton, VA · On-site

Workforce Management, Benefits Administration, Payroll, Recruiting, or Absence Management. * Strong understanding of business requirements, workflow analysis, and process re-engineering . * Ability ...

CMA CGM

HRIS Specialist

Norfolk, VA · On-site

This role serves as the subject matter expert for HR and Workforce Management processes, ensuring data integrity, system functionality, compliance, and process efficiency. The HRIS Specialist ...

Peraton

Program Manager - JBLE

Hampton, VA · On-site

They are seeking an experienced Program Manager to support DOW IT infrastructure and Network Operations Centers at Joint Base Langley-Eustis, managing a geographically dispersed workforce and serving ...

ASSA ABLOY

Regional Sales Manager

Chesapeake, VA · On-site

$90K/yr

From workforce and visitor management to site access control, credentialing, time and attendance tracking, mustering, and site security, Biosite delivers the real-time insights customers need to ...

Peraton

Program Manager - JBLE

Hampton, VA · On-site

$146K - $234K/yr

Manage personnel across multiple CONUS and OCONUS locations, ensuring mission readiness and workforce continuity * Communicate directly with senior Government leadership (O-6/GG-15 and above) on ...

Peraton

Program Manager - JBLE

Hampton, VA · On-site

$146K - $234K/yr

Manage personnel across multiple CONUS and OCONUS locations, ensuring mission readiness and workforce continuity * Communicate directly with senior Government leadership (O-6/GG-15 and above) on ...

Peraton

Program Manager - JBLE

Hampton, VA · On-site

$146K - $234K/yr

Manage personnel across multiple CONUS and OCONUS locations, ensuring mission readiness and workforce continuity * Communicate directly with senior Government leadership (O-6/GG-15 and above) on ...

Mattress Firm

Store Sales Manager

Newport News, VA · On-site

$68K - $83K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm

Store Sales Manager

Newport News, VA · On-site

$68K - $83K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

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Workforce Manager information

See Hampton, VA salary details

$24.2K

$73.9K

$156.6K

How much do workforce manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for workforce manager in Hampton, VA is $73,852.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $88,900.00 per year, depending on experience, location, and employer.

What is a workforce manager?

A workforce manager oversees productivity at a company. Your duties are to assess, analyze, and report on employee productivity at the individual, departmental, and institutional levels. Your job is to determine how best to utilize the productivity and skills of each employee using the techniques and theories of workforce management (WFM). You track labor time using daily, weekly, and monthly measurements. The career requires keen attention to detail and communication and problem-solving skills. Other qualifications include at least a bachelor’s degree in business and experience in human resources, service provision, or production.

What are the key skills and qualifications needed to thrive as a workforce manager, and why are they important?

To thrive as a Workforce Manager, you need expertise in workforce planning, data analysis, and a solid understanding of HR policies, typically supported by a degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos or NICE), scheduling software, and strong Excel skills are commonly required. Excellent communication, problem-solving, and leadership abilities help drive team performance and handle dynamic staffing needs. These skills ensure efficient resource allocation, cost control, and optimal employee productivity within an organization.

How does a workforce manager typically collaborate with other departments to optimize staffing levels?

A Workforce Manager regularly collaborates with department heads, HR, and operations teams to ensure staffing aligns with business needs. This involves analyzing workload forecasts, discussing shift requirements, and adapting schedules to accommodate fluctuations in demand. Effective communication and data sharing are crucial, as Workforce Managers must balance employee availability with service level goals. By working closely with other departments, they help maintain optimal staffing while minimizing overtime and reducing turnover.

What is the difference between Workforce Manager vs Workforce Analyst?

AspectWorkforce ManagerWorkforce Analyst
Required CredentialsBachelor's degree in HR, Business, or related field; experience in workforce planningBachelor's degree in Data Analysis, Business, or related field; skills in data analytics
Work EnvironmentOversees staffing, scheduling, and labor management; often in call centers, retail, or manufacturingAnalyzes workforce data, forecasts staffing needs; works closely with Workforce Managers
Employer & Industry UsageCommon in HR, operations, and staffing departments across various industriesUsed in data-driven roles within HR, operations, and analytics teams

While both roles focus on workforce planning, Workforce Managers handle staffing and scheduling directly, whereas Workforce Analysts focus on data analysis to inform staffing decisions. The roles often collaborate but differ in their core responsibilities and skill sets.

What degree do you need for workforce management?

A workforce manager typically needs at least a bachelor's degree in fields such as business administration, human resources, or management. Relevant skills include data analysis, communication, and familiarity with workforce management software; some roles may prefer or require a master's degree or professional certification.
More about Workforce Manager jobs

What job categories do people searching Workforce Manager jobs in Hampton, VA look for?

The top searched job categories for Workforce Manager jobs in Hampton, VA are:

What cities near Hampton, VA are hiring for Workforce Manager jobs?

Cities near Hampton, VA with the most Workforce Manager job openings:

Workforce Manager jobs near you
Infographic showing various Workforce Manager job openings in Hampton, VA as of August 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $73,852 per year, or $35.5 per hour.

Sr Workforce Planning Specialist

ADP

Norfolk, VA • On-site

Full-time

Posted 29 days ago

Job description

This position is hybrid, working in the office 3 days a week, and working from home 2 days a week.
The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for developing, maintaining, and optimizing staff schedules to ensure the organization meets service level objectives while maximizing efficiency. This role uses forecasting data, business trends, and workforce management tools to align staffing with demand, minimize costs, and support operational performance.
Key Responsibilities:
  • Updates daily exceptions to the shift schedules in a real time mode into the scheduling system, inclusive of sick and unscheduled time off, tardies and other necessary exceptions during the business day as directed by management.
  • Continuously monitors incoming call volumes, real time adherence and all offline activities (ie. ACW, AUX and time logged off) to determine an associate's availability. Reports the information to the Workforce Manager and/or leadership as necessary.
  • Prepares various reports (ie adherence, daily operating reports, call etc.) for the leadership team according to scheduled timeframes to assist them with the daily and future achievement service level objectives.
  • Create and maintain accurate agent schedules based on forecasted demand and business requirements
  • Optimize schedules to meet service level agreements (SLAs), occupancy, and productivity targets
  • Manage schedule adjustments including shift swaps, time-off requests, and real-time changes
  • Collaborate with forecasting and real-time teams to ensure alignment across WFM functions
  • Analyze scheduling effectiveness and recommend improvements to increase efficiency
  • Ensure compliance with labor laws, company policies, and contractual obligations
  • Monitor schedule adherence trends and provide insights to leadership
  • Support capacity planning by identifying gaps in staffing and proposing solutions
  • Maintain data integrity within workforce management systems
  • Generate reports and dashboards on scheduling performance metrics

Qualifications:
  • 2+ years of experience in Workforce Management, scheduling, or call center operations
  • Strong analytical and problem-solving skills
  • Proficiency in WFM tools (e.g., Genesys Cloud, NICE, Verint, or similar platforms)
  • Advanced Excel skills (pivot tables, formulas, data analysis)
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced, dynamic environment

Key Competencies:
  • Analytical thinking and data interpretation
  • Time management and prioritization
  • Communication and cross-functional collaboration
  • Adaptability and decision-making under pressure
  • Continuous improvement mindset

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Bachelor's degree in Business, Finance, Statistics, or related field (or equivalent experience)
  • GenCloud and Salesforce experience

#LI-Hybrid
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About ADP

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We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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