ZipRecruiter

Log In

1

Workforce Management Jobs in Reno, NV (NOW HIRING)

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

Implement workforce management practices (forecasting, scheduling, real-time management) to optimize coverage, productivity, and service levels. * Establish and continuously refine standard operating ...

Tahoe Forest Health

Payroll Manager

Reno, NV · On-site

$141K/yr

Administer UKG Pro Payroll and UKG Dimensions (Workforce Management), including system enhancements, testing, documentation, training, and implementation of new functionality. * Prepare payroll ...

Tahoe Forest Health

Payroll Manager

Truckee, CA · On-site

$141K/yr

Administer UKG Pro Payroll and UKG Dimensions (Workforce Management), including system enhancements, testing, documentation, training, and implementation of new functionality. * Prepare payroll ...

My Ride To Work

Maintenance Mechanic

Reno, NV

$25 - $32/hr

Desire to learn and grow with the company About My Ride to Work My Ride to Work is a complete transportation solution provider leveraging workforce management strategies, technology and data ...

My Ride To Work

Maintenance Mechanic

Reno, NV · On-site

$25 - $32/hr

Desire to learn and grow with the company About My Ride to Work My Ride to Work is a complete transportation solution provider leveraging workforce management strategies, technology and data ...

IntelliSource

Accounts Payable Specialist

Carson City, NV · On-site

$25/hr

... workforce management across a global landscape. WE ARE INTELLISOURCE At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our ...

UFCU

Manager Member Sales and Service

Reno, NV

Responsible for oversight, continuous improvement, and management of the MSC Contact Center as a Solution (CCaaS) platform suite, including but not limited to Quality Management, Workforce Management ...

previous page

Showing results 41-60

All JobsWorkforce Management JobsWorkforce Management Jobs in Reno, NV

Workforce Management information

See Reno, NV salary details

$24.9K

$76.2K

$161.5K

How much do workforce management jobs pay per year?

As of Aug 20, 2026, the average yearly pay for workforce management in Reno, NV is $76,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $91,700.00 per year, depending on experience, location, and employer.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries. The role can provide stable employment with a focus on efficiency and operational effectiveness.

What are the most commonly searched types of Workforce Management jobs in Reno, NV?

The most popular types of Workforce Management jobs in Reno, NV are:

What are popular job titles related to Workforce Management jobs in Reno, NV?

For Workforce Management jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Workforce Management jobs in Reno, NV look for?

The top searched job categories for Workforce Management jobs in Reno, NV are:

What cities near Reno, NV are hiring for Workforce Management jobs?

Cities near Reno, NV with the most Workforce Management job openings:

Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $76,193 per year, or $36.6 per hour.

Director of Customer Service

Hamilton Company

Reno, NV • On-site

$120K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Company Overview
Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.
Responsibilities
The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer service operations, leveraging technology, analytics, and best-in-class processes to deliver an exceptional end-to-end customer experience across all Hamilton Company business channels.
The Director sets the vision and operating model for customer service, with a strong focus on automation, self-service, AI-enabled tools, workforce optimization, and continuous improvement. This role is accountable for measurable gains in first-contact resolution, customer satisfaction, Net Promoter Score, operational efficiency, and employee engagement.
Essential Job Functions:
1. Strategic Leadership
  • Establish and drive a long-term customer service strategy aligned with Hamilton Company's business objectives and growth plans.
  • Set the strategic direction for customer service operations in alignment with broader business objectives.
  • Develop, implement, and maintain customer service policies, procedures, and standards.
  • Define and communicate the customer service vision and roadmap across the organization.

2. Team Management:
  • Lead, mentor, and develop customer service specialists and representatives.
  • Identify training needs and develop programs to enhance team performance and capability.
  • Foster a high-performing, customer-centric culture focused on accountability and continuous improvement.

3. Operational Oversight:
  • Own day-to-day customer service operations to ensure consistent, high-quality support across all channels (phone, email, chat, HubSpot, ERP, web, and other digital platforms).
  • Monitor key customer service performance metrics and identify opportunities for improvement.
  • Implement workforce management practices (forecasting, scheduling, real-time management) to optimize coverage, productivity, and service levels.
  • Establish and continuously refine standard operating procedures (SOPs) to reduce variability, rework, and hand-offs. Oversee the resolution of escalated customer issues, acting as a point of contact for complex or sensitive cases.

4. Technology & Process Optimization:
  • Drive digital transformation initiatives within customer service, including the evaluation and implementation of AI enabled tools and automation.
  • Design and optimize end-to-end processes where possible - Partner with IT and Business Systems to ensure robust integrations between CRM (e.g., HubSpot), ERP, logistics, and other core platforms.
  • Oversee systems for capturing, tracking, and analyzing customer feedback, inquiries, and service metrics.
  • Standardize and continuously improve processes to increase efficiency, reduce handoffs, and improve first-contact resolution.
  • Build and maintain dashboards and reporting to provide real-time visibility into performance, trends, and risk areas.

5. Cross-Functional Collaboration:
  • Partner closely with Sales, Logistics, Product Management, Production, Technical Support, Finance, and other departments to improve the end-to-end customer journey.
  • Establish closed-loop feedback mechanisms to turn customer feedback (surveys, complaints, product issues) into actionable insights for Sales, Product Management, Engineering, and operations.
  • Represent the Customer Service function in cross-functional projects and business reviews

6. Budget & Resource Management:
  • Develop, manage, and optimize the customer service departmental budget.
  • Ensure appropriate staffing levels, tools, and resources to meet service level expectations.
  • Support workforce planning and capacity management based on demand trends.

Qualifications
  • Proven experience in building or transforming centralized customer service organizations in a complex, technical, or multi-business-unit environment.
  • Demonstrated track record of setting strategy, implementing standard processes, and delivering measurable improvements in key performance indicators (KPIs)
  • Proven ability to build strong partnerships with Business Unit Leaders, Sales, Technical Support, Finance, Operations, and other stakeholders.
  • Strong analytical skills; uses metrics and data to guide decisions and communicate effectively with leadership.
  • Exceptional leadership and influencing skills, with experience mentoring and developing high-performing teams.
  • Excellent verbal and written communication skills, with the ability to present complex information clearly to diverse audiences
  • Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines in a fast paced environment.
  • Collaborative mindset with the ability to work effectively in cross-functional and matrixed environments.
  • High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with ERP systems and HubSpot (or similar CRM platforms) is required.

Education/Experience
  • Bachelor's degree in Business Administration, Engineering, or related field is required; an advanced degree (e.g., MBA or related) is preferred.
  • 10+ years of progressive experience in customer service, customer operations, or related functions, with at least 5 years in a formal leadership role.
  • Background in Life Sciences, lab instrumentation, industrial automation, or other technical products is strongly preferred.

About Hamilton
  • Diverse portfolio of exciting and innovative design projects.
  • Tremendous opportunities for professional growth and advancement.
  • Commitment to sustainable design.
  • Competitive Compensation.
  • Excellent Benefit Package (medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more).
  • Solid Stable Company.
  • Drug free workplace.

Apply