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Workforce Management Jobs in Philadelphia, PA (NOW HIRING)

Quest Diagnostics

Workforce Management Analyst - PS

PA · On-site

$60K/yr

Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Start time can be flexible Hybrid Schedule The Workforce Management Analyst is responsible for analyzing ...

Vangard, Inc.

Workforce Continuity Associate

Malvern, PA · On-site

$53K - $55K/yr

Utilize workforce management tools, including Genesys, to support scheduling, forecasting, reporting, and daily operations. * Serve as a key point of contact for operational support, including ...

PMA Companies

Sr. Workforce Data Analyst

Blue Bell, PA · On-site

$82K - $103K/yr

Manage and transform data from current and legacy HCM, payroll, workforce management, recruiting, compensation, and other organizational sources into reliable, analytics-ready datasets. * Build and ...

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All JobsWorkforce Management JobsWorkforce Management Jobs in Philadelphia, PA

Workforce Management information

See Philadelphia, PA salary details

$25.2K

$77.1K

$163.5K

How much do workforce management jobs pay per year?

As of Aug 27, 2026, the average yearly pay for workforce management in Philadelphia, PA is $77,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $92,800.00 per year, depending on experience, location, and employer.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries. The role can provide stable employment with a focus on efficiency and operational effectiveness.

What are the most commonly searched types of Workforce Management jobs in Philadelphia, PA?

The most popular types of Workforce Management jobs in Philadelphia, PA are:

What are popular job titles related to Workforce Management jobs in Philadelphia, PA?

For Workforce Management jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Workforce Management jobs in Philadelphia, PA look for?

The top searched job categories for Workforce Management jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Workforce Management jobs?

Cities near Philadelphia, PA with the most Workforce Management job openings:

Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Philadelphia, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,111 per year, or $37.1 per hour.

Workforce Management Analyst - PS

Quest Diagnostics

PA • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

95th of 120 rated laboratories

Job description


Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM
Start time can be flexible
Hybrid Schedule
The Workforce Management Analyst is responsible for analyzing staffing trends and creating forecasts to optimize staffing resources. Makes recommendations based on data that support business objectives.
Pay range: $60,500+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Responsibilities
Analysis/reporting:
Analyzes historical staffing data to identify trends, insights and areas for improvement. Creates process maps, reports and dashboards to communicate findings and implement solutions.
Forecasting resource needs:
Monitors real time data including appointment utilization to ensure optimal PSC performance. Build plans to address gaps in staffing levels for optimal resource allocation. Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand.
Collaboration:
Builds strong relationships within patient services leadership team. Collaborate with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction. Works closely with HR and training teams to reduce placement time of key resources.
Qualifications
Required Work Experience:
  • High School diploma or equivalent; associates degree.
  • Proven experience as a business analyst or similar role.
  • Project management skills.
  • Strong analytical and problem-solving skills.
  • Expertise in data analysis tools
  • Excellent communication and interpersonal skills.
  • Detail orientation with strong organizational abilities
  • Strong collaboration and influencing skills.

Preferred Work Experience:
  • Experience in workforce management, forecasting and/or analytical roles
  • PSC/IOP experience a plus.

Knowledge:
  • Knowledge of Six Sigma or Lean is beneficial

Skills:
  • Strong Analytical skills
  • Ability to prioritize, plan and organize
  • Advanced skills in excel (graphs, pivot tables and understanding formulas)
  • Proficient in Microsoft office suite (PowerPoint, word, etc.)

People Leader Responsibility:
  • Individual contributor with ability to influence others.
  • Travel Required

Education:
  • Bachelor's degree (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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