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Workforce Management Jobs in Bethlehem, PA (NOW HIRING)

Zobility

Be Seen First

Machine Operator

Phillipsburg, NJ · On-site

$16 - $19.25/hr

Minimum two years High School Company Description Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches ...

New

Staff Management

Recruiter

Allentown, PA · On-site

$22.64 - $28.30/hr

Staff Management | SMX, a TrueBlue company, is a leading staffing partner specializing in contingent workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 ...

Mattress Firm

Store Sales Manager

Annandale, NJ · On-site

$65K - $75K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm

Store Sales Manager

Lebanon, NJ · On-site

$65K - $75K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm

Store Sales Manager

Clinton, NJ · On-site

$65K - $75K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm

Store Sales Manager

Lebanon, NJ · On-site

$65K - $75K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm

Store Sales Manager

Clinton, NJ · On-site

$65K - $75K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm

Store Sales Manager

Annandale, NJ · On-site

$65K - $75K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm

Store Sales Manager

Annandale, NJ · On-site

$65K - $75K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm

Store Sales Manager

Lebanon, NJ · On-site

$65K - $75K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm

Store Sales Manager

Flemington, NJ · On-site

$65K - $75K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm

Store Sales Manager

Flemington, NJ · On-site

$65K - $75K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm

Store Sales Manager

Flemington, NJ · On-site

$65K - $75K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm

Store Sales Manager

Clinton, NJ · On-site

$65K - $75K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including ...

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All JobsWorkforce Management JobsWorkforce Management Jobs in Bethlehem, PA

Workforce Management information

See Bethlehem, PA salary details

$24.7K

$75.5K

$160.1K

How much do workforce management jobs pay per year?

As of Sep 4, 2026, the average yearly pay for workforce management in Bethlehem, PA is $75,506.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $90,900.00 per year, depending on experience, location, and employer.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries. The role can provide stable employment with a focus on efficiency and operational effectiveness.

What are the most commonly searched types of Workforce Management jobs in Bethlehem, PA?

The most popular types of Workforce Management jobs in Bethlehem, PA are:

What are popular job titles related to Workforce Management jobs in Bethlehem, PA?

For Workforce Management jobs in Bethlehem, PA, the most frequently searched job titles are:

What job categories do people searching Workforce Management jobs in Bethlehem, PA look for?

The top searched job categories for Workforce Management jobs in Bethlehem, PA are:

What cities near Bethlehem, PA are hiring for Workforce Management jobs?

Cities near Bethlehem, PA with the most Workforce Management job openings:

Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Bethlehem, PA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $75,506 per year, or $36.3 per hour.

Customer Experience Workforce Management Specialist (IT)

DaVita

Bowers, PA • On-site, Remote

$80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Key responsibilities

  • Generate and manage staff schedules for support groups using NICE IEX Workforce Management software.

  • Perform staffing, SLA, and trending analysis to ensure service level targets are met.

  • Plan and communicate staffing needs for Saturday, holiday, and on-call support, and facilitate schedule changes for agents.

DaVita rating

7.0

Company rating: 7.0 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

422nd of 898 rated healthcare providers

Job description

Posting Date

08/14/20262476 Swedesford RdSte 150,Malvern,Pennsylvania,19355-1456,United States of America

Workforce Management Specialist

A Workforce Management Specialist is accountable for the execution of the Workforce Management Service. They will work closely with Support Supervisors and/or Managers to ensure Service Levels are met while managing their workforce.

They will utilize the NICE IEX Workforce Management software to:

  • Generate schedules for various support groups using the NICE IEX Workforce Management software
  • Perform staffing, SLA, and trending analysis
  • Plan and Communicate Saturday, Holiday, and On-Call staffing
  • Facilitate agent moves, schedule changes, etc. for agents across call center segments.
  • Other duties as assigned.

The following experience and capabilities are required:

  • Strong analytical skills
  • Ability to work independently and meet deadlines in a fast paced environment
  • Proficiency in Microsoft Office Suite of Applications
  • Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

The following experience and capabilities are preferred but not required:

  • 1 - 2 Years' experience in a Workforce Management position
  • Presentation Development and execution of reporting and analysis

Travel - None

Nights/Weekends - Rare, < 5%

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-SM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Wage Range for the role is $20.50-$28.00 per hour.If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hourWashington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

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About DaVita

Sourced by ZipRecruiter

DaVita is a healthcare company that provides compassionate, quality healthcare. The company’s mission is to be the Provider, Partner, and Employer of Choice. DaVita serves more than 200,000 dialysis patients in 10 countries outside the U.S. and has over 55,000 teammates in the U.S. Since 2011, DaVita teammates have donated $11 million to local nonprofits and have volunteered over 180,000 hours since 2006. DaVita has been on Fortune’s list of the world’s most admired companies for 15 years in a row.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Denver, CO, US

Year founded

1994

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