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Workforce Management Analyst

Scottsdale, AZ · On-site

$70K - $75K/yr

... Analyst/Administrator to support our contact center operations, CCaaS technology, workforce ... The ideal candidate is comfortable working with data, systems, schedules, call center metrics, and ...

Neura Market

Administer, configure, and optimize the Docebo Learning Management System. * Configure and maintain ... Offsite team retreats We are committed to building a workforce that reflects diverse perspectives ...

Hims, Inc.

Administer, configure, and optimize the Docebo Learning Management System. * Configure and maintain ... Offsite team retreats We are committed to building a workforce that reflects diverse perspectives ...

CEDENT

Warehouse Management System Administrator

$40 - $60/hr

The Warehouse Management System Administrator is responsible for overseeing the day-to-day operations of the company's WMS. This position works closely with other members of the operations team to ...

Zachary Piper Solutions

$85K/yr

The Windows/Linux System Administrator will be responsible for maintaining and troubleshooting ... Experience with telephony platforms, including Avaya and call recording/workforce management ...

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Workforce Management System Administrator information

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$41K

$88.9K

$137.5K

How much do workforce management system administrator jobs pay per year?

As of Sep 10, 2026, the average yearly pay for workforce management system administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management System Administrator vs Workforce Analyst?

AspectWorkforce Management System AdministratorWorkforce Analyst
Primary RoleMaintains and supports workforce management software, ensures system functionalityAnalyzes workforce data to optimize staffing and productivity
Required SkillsTechnical skills, system troubleshooting, software configurationData analysis, reporting, forecasting
Work EnvironmentIT or HR departments, technical support teamsOperations, HR, or planning teams
CertificationsWorkforce management software certifications, IT certificationsData analysis or workforce planning certifications

The Workforce Management System Administrator focuses on maintaining and supporting workforce management software systems, ensuring they run smoothly. In contrast, the Workforce Analyst analyzes workforce data to improve staffing efficiency. Both roles require understanding of workforce processes but differ in technical versus analytical focus.

What states have the most Workforce Management System Administrator jobs?

States with the most job openings for Workforce Management System Administrator jobs include:

What are popular job titles related to Workforce Management System Administrator jobs?

For Workforce Management System Administrator jobs, the most frequently searched job titles are:

Infographic showing various Workforce Management System Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

Workforce Management Systems Administrator

Charlotte, NC • On-site

Limitlessli
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Limitlessliexternal

Contractor

Posted 7 days ago

Job description

Workforce Management Systems Administrator

Location: Charlotte, NC

Job Summary

  • This role is responsible for the daily administration, accuracy, and operational readiness of the organization's Workforce Management (WFM) and workforce compliance systems.
  • Serving as the system administrator and data steward, the position ensures timekeeping and scheduling configurations align with company policies, labor laws, union agreements, and payroll requirements.
  • The role monitors daily system activity, resolves exceptions and pay rule issues, supports payroll processing and period close, and partners with HRIS on system upgrades, testing, and releases.
  • This position also serves as a primary support resource for WFM inquiries, maintains system documentation and SOPs, supports audits, and provides training to managers and employees to ensure consistent and compliant system use.


Essential Functions

  • Administer and maintain the Workforce Management (WFM) system, including schedules, work rules, pay codes, accruals, and labor categories.
  • Perform system audits and ongoing data validation to ensure accuracy, rule compliance, and data integrity.
  • Support system upgrades, releases, and regression testing in partnership with HRIS.
  • Monitor daily timekeeping activity and investigate and resolve exceptions, missed punches, pay rule errors, and scheduling issues.
  • Partner with Payroll to support accurate and timely pay processing, period close activities, and payroll deadlines. Serve as a primary support contact for WFM inquiries, troubleshooting issues and escalating system defects as needed.
  • Support ticket intake, prioritization, resolution tracking, and documentation of recurring issues and root cause analysis.
  • Maintain SOPs, job aids, and configuration documentation to ensure consistent application of workforce policies and system rules.
  • Ensure timekeeping and scheduling practices comply with labor laws, company policies, and union agreements, and support workforce audits.
  • Train managers and employees on WFM system usage, support new site launches and conversions, and provide guidance on schedules, time entry, and approvals.
  • Perform other duties as assigned.


Minimum Requirements

  • Associate's degree in Business, Human Resources, Information Systems, or related field OR five (5) years' equivalent experience; Bachelor's degree preferred.
  • Four (4) years of experience administering Workforce Management or time and attendance systems.
  • Experience in multi-site and hourly workforce environments preferred.
  • Experience supporting payroll and HRIS system integrations preferred.Required Certifications, Licenses, and RegistrationsNone


Knowledge, Skills, and Abilities

  • Strong attention to detail and process orientation.
  • Strong communication and customer support skills.
  • Knowledge of WFM and time & attendance systems, including configuration and support.
  • Ability to configure, maintain, and support WFM systems.
  • Ability to identify and resolve timekeeping and payroll-related issues.
  • Ability to use ticketing systems (e.g., Cherwell, ServiceNow) to track and resolve requests preferred.
  • Understanding federal and state labor laws, including FLSA, preferred.


Physical Requirements

  • Position works in-office at the corporate location.
  • Ability to sit for extended periods of time.
  • Ability to use a computer and other office equipment.
  • Ability to occasionally lift and carry up to 20 pounds.
  • Ability to reach, bend, and stoop as necessary.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to focus and concentrate on tasks for extended periods.
  • Ability to navigate the office environment safely, including stairs and elevators (if applicable).
  • Ability to travel up to 20% via airplane or vehicle (if applicable).
  • Ability to use assistive devices if needed for mobility or communication.
Employment Type: CONTRACTOR

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