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Workforce Management Manager Jobs in Provo, UT (NOW HIRING)

CenCore LLC

Site Lead

Saratoga Springs, UT · On-site

The Site Lead ensures operational readiness, workforce management, and mission continuity in a high-security environment. Responsibilities: Customer & Stakeholder Engagement: * Serve as the on-site ...

ION Solar, LLC

Director of Operations

Orem, UT · On-site

$110 - $150/hr

Ensure teams are operating in alignment with company standards, expectations, and compliance requirements* Assist in resource planning, workforce management, and operational forecasting* Foster a ...

CENCORE ASSOCIATES

Site Lead

Bluffdale, UT · On-site

$95 - $135/hr

The Site Lead ensures operational readiness, workforce management, and mission continuity in a high-security environment. Customer & Stakeholder Engagement: * Serve as the on-site point of contact ...

CenCore Associates

Site Lead

Bluffdale, UT · On-site

The Site Lead ensures operational readiness, workforce management, and mission continuity in a high-security environment. Responsibilities : Customer & Stakeholder Engagement: * Serve as the on-site ...

ZAGG, Inc.

Director, Customer Care

Midvale, UT · On-site

Strong workforce management background: scheduling, shift design, forecasting, and staffing-to-volume models. * Excellent written and verbal communication; comfortable owning brand voice and training ...

ZAGG

Director, Customer Care

Midvale, UT · On-site

$120 - $165/hr

Strong workforce management background: scheduling, shift design, forecasting, and staffing-to-volume models. * Excellent written and verbal communication; comfortable owning brand voice and training ...

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All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Provo, UT

Workforce Management Manager information

See Provo, UT salary details

$26K

$77.3K

$130.1K

How much do workforce management manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for workforce management manager in Provo, UT is $77,263.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $110,200.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What job categories do people searching Workforce Management Manager jobs in Provo, UT look for?

The top searched job categories for Workforce Management Manager jobs in Provo, UT are:

What cities near Provo, UT are hiring for Workforce Management Manager jobs?

Cities near Provo, UT with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $77,263 per year, or $37.1 per hour.

Contract Center Technical Architect

Tata Consultancy Service Limited

Riverton, UT • On-site

$100K - $140K/yr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

  • Configure, deploy, and support Contact Center as a Service (CCaaS) solutions across voice, IVR, chat, SMS, email, and social engagement channels.
  • Design, implement, and maintain ACD routing strategies including skill-based routing, priority queuing, overflow handling, business-hour routing, and failover mechanisms.
  • Build and support self-service IVR workflows using DTMF, speech recognition, authentication prompts, caller identification, and CRM-integrated call flows.
  • Manage SIP trunking, PSTN connectivity, DID provisioning, telephony platform configurations, and voice gateway integrations for contact center operations.
  • Configure omnichannel routing, queue assignments, escalation rules, interaction prioritization, and blended agent desktop experiences.
  • Implement customer authentication workflows, contextual interaction routing, customer journey continuity, and cross-channel engagement management.
  • Configure and maintain call recording, screen recording, quality monitoring, interaction analytics, and evaluation workflows to support service quality and compliance.
  • Integrate Workforce Management (WFM) and Quality Management (QM) capabilities to improve staffing efficiency, service performance, and operational governance.
  • Develop and support CRM screen-pop functionality, CTI integrations, softphone solutions, click-to-dial capabilities, and agent desktop toolbars. Build, manage, and support API-based integrations with Salesforce, ServiceNow, and enterprise applications supporting customer service operations.
  • Monitor platform health, telephony services, routing performance, and integration stability while proactively resolving production issues and service degradations.
  • Create and maintain technical documentation, routing designs, IVR call flow diagrams, integration dependency maps, SOPs, and operational runbooks.
  • Support platform upgrades, release deployments, client onboarding, change implementation, testing, and service transition activities.
  • Ensure compliance with enterprise security, audit, and regulatory requirements including PCI-DSS, HIPAA, IRS 1075, and internal governance standards where applicable.
  • Collaborate with Business, Operations, Infrastructure, Network, Security, Application, and Vendor teams to deliver stable and scalable contact center services.
  • Support Incident, Request, Problem, Change, Release, and Major Incident Management processes through ServiceNow while meeting defined SLAs and SLOs.
  • Drive continuous improvement initiatives focused on customer experience, service reliability, automation, reporting accuracy, and operational efficiency.
  • Provide operational support for business-critical contact center services across customer-facing environments, ensuring high availability and service excellence.

Salary Range-$100,000-$140,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Finan cial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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