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Workforce Management Manager Jobs in Provo, UT (NOW HIRING)

ION Solar

Director of Operations

Orem, UT · On-site

Ensure teams are operating in alignment with company standards, expectations, and compliance requirements * Assist in resource planning, workforce management, and operational forecasting * Foster a ...

isolved

Enterprise Intern

Sandy, UT · On-site

$14.25 - $19/hr

Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No ...

iSolved

Enterprise Intern

Sandy, UT · Hybrid

$16 - $20.75/hr

Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No ...

CenCore LLC

Site Lead

Saratoga Springs, UT · On-site

The Site Lead ensures operational readiness, workforce management, and mission continuity in a high-security environment. Responsibilities: Customer & Stakeholder Engagement: * Serve as the on-site ...

ION Solar, LLC

Director of Operations

Orem, UT · On-site

$110 - $150/hr

Ensure teams are operating in alignment with company standards, expectations, and compliance requirements* Assist in resource planning, workforce management, and operational forecasting* Foster a ...

CenCore Associates

Site Lead

Bluffdale, UT · On-site

The Site Lead ensures operational readiness, workforce management, and mission continuity in a high-security environment. Responsibilities : Customer & Stakeholder Engagement: * Serve as the on-site ...

TERRACON

Project Manager

Midvale, UT

May be responsible for resource management, project scheduling, budgets and forecasts, and working ... We represent Terracon's largest technician and inspection workforce and ensure the materials used ...

Triumph Group

General Manager

Park City, UT · On-site

This role will provide overall direction, leadership and oversight to the management team and workforce within the business, with a goal of generating maximum profitability and customer satisfaction.

Triumph Group

General Manager

Park City, UT · On-site

This role will provide overall direction, leadership and oversight to the management team and workforce within the business, with a goal of generating maximum profitability and customer satisfaction.

Triumph Group, Inc.

General Manager

Park City, UT

This role will provide overall direction, leadership and oversight to the management team and workforce within the business, with a goal of generating maximum profitability and customer satisfaction.

NRG

New Customer Concierge Professional

Lindon, UT · On-site

$14 - $18/hr

New Customer Concierge Supervisor, Concierge AM/Manager, Workforce Management, Recruiting, and various Supervisors across the organization. Minimum qualifications: * Must be at least 18 years old

NRG Energy

New Customer Concierge Professional

Lindon, UT · On-site

$14 - $18/hr

New Customer Concierge Supervisor, Concierge AM/Manager, Workforce Management, Recruiting, and various Supervisors across the organization. Minimum qualifications: * Must be at least 18 years old

NRG

New Customer Concierge Professional

Lindon, UT

$14 - $18/hr

New Customer Concierge Supervisor, Concierge AM/Manager, Workforce Management, Recruiting, and various Supervisors across the organization. Minimum qualifications: * Must be at least 18 years old

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All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Provo, UT

Workforce Management Manager information

See Provo, UT salary details

$26K

$77.3K

$130.1K

How much do workforce management manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for workforce management manager in Provo, UT is $77,263.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $110,200.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What job categories do people searching Workforce Management Manager jobs in Provo, UT look for? The top searched job categories for Workforce Management Manager jobs in Provo, UT are:
What cities near Provo, UT are hiring for Workforce Management Manager jobs? Cities near Provo, UT with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $77,263 per year, or $37.1 per hour.

Director of Operations

ION Solar

Orem, UT • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Ion Solar rating

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

34th of 54 rated home improvement suppliers and fitters

Job description

ION Solar
Full-Time Director of Operations
About Us
We are a growing solar company focused on delivering high-quality renewable energy solutions while creating an exceptional experience for our customers and team. As we continue to expand, we are looking for a motivated and experienced Operations Manager to help oversee operations, support team performance, and drive growth within one of our core divisions.
Position Overview
We are seeking an experienced and strategic Director of Operations to join our growing solar organization. This leadership role is responsible for overseeing daily operational performance, driving process improvement, supporting cross-functional teams, and helping scale the business through strong execution and team development.
The ideal candidate is a proactive leader with strong operational experience, excellent communication skills, and the ability to manage multiple departments in a fast-paced environment while maintaining high standards of performance and accountability.
Key Responsibilities
  • Oversee and support day-to-day operational activities across multiple teams and departments
  • Develop and implement operational strategies that improve efficiency, productivity, and overall performance
  • Monitor key performance indicators (KPIs) and identify opportunities for growth and improvement
  • Collaborate with leadership to support company initiatives, operational goals, and long-term planning
  • Create and maintain scalable processes, systems, and standard operating procedures (SOPs
  • Lead, mentor, and develop managers and team leaders through coaching, accountability, and performance management
  • Ensure teams are operating in alignment with company standards, expectations, and compliance requirements
  • Assist in resource planning, workforce management, and operational forecasting
  • Foster a positive, solutions-oriented culture focused on teamwork, growth, and continuous improvement
  • Manage operational challenges with professionalism, urgency, and strategic problem-solving

Qualifications
  • 5+ years of leadership or operations management experience in a fast-paced or growth-focused environment
  • Strong ability to lead teams, improve processes, and manage organizational performance
  • Excellent communication, organizational, and problem-solving skill
  • Experience managing multiple priorities and departments simultaneously
  • Ability to analyze performance metrics and make data-driven decisions
  • Proven ability to build accountability and develop high-performing teams
  • Bachelor's degree in Business, Operations Management, or related field preferred
  • Experience in solar is required

Compensation
Compensation will be discussed based on experience, qualifications, and overall fit for the role.
What We Offer
  • Competitive pay based on experience
  • Growth opportunities within a rapidly expanding company
  • Supportive and team-oriented work environment
  • Opportunity to make an impact in the renewable energy industry
  • Competitive wages
  • Health/Vision/Dental insurance
  • 401(k)
  • Paid time off and paid holidays
  • Paid birthday off

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