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Workforce Management Manager Jobs in Washington (NOW HIRING)

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · On-site

$60K - $65K/yr

Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed. * Maintain up-to-date records of time-off balances, shift swaps, and ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · Remote

$60K - $65K/yr

Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed. * Maintain up-to-date records of time-off balances, shift swaps, and ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · On-site

$60K - $65K/yr

Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed. * Maintain up-to-date records of time-off balances, shift swaps, and ...

SAIC

Strategic Workforce Manager

Chantilly, VA

$102.90K - $141.80K/yr

Program Management Subcategory: Project Analyst Schedule: Full-Time Shift: Day Job Travel: No ... ORA_ON_SITE Description SAIC is seeking a Strategic Workforce Manager for the Vanguard program to ...

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Workforce Management Manager information

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Washington? The most popular types of Workforce Management jobs in Washington are:
What are popular job titles related to Workforce Management Manager jobs in Washington? For Workforce Management Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Washington look for? The top searched job categories for Workforce Management Manager jobs in Washington are:
Workforce Management Manager jobs near you

Workforce Management Specialist

R&P Technologies, LLC

Washington, DC • On-site

Full-time

Medical, Retirement

Posted 8 days ago

Job description

Overview
R&P is looking for an effective, motivated individual to join our team. We are a small-sized defense contractor providing Engineering, Logistics, Program Management and Technical Services to government clients. We need a Workforce Management Specialist ready to join a fast-paced and exciting work environment and who will serve as the operational core of workforce management function. These specialists will handle employee onboarding and offboarding workflows, organizational data maintenance, reporting, and direct coordination with program offices and leadership on workforce data accuracy and process compliance.
Responsibilities
  • Process employee onboarding, offboarding, and organizational change requests through the workforce management system.
  • Maintain accuracy of workforce records, including assignments, reporting chains, contract alignments, and personnel status.
  • Coordinate with program offices, managers, and HR stakeholders, to validate workforce data and resolve discrepancies.
  • Generate and distribute workforce reports, dashboards, and metrics, as requested by leadership.
  • Support account provisioning and access management activities triggered by workforce changes.
  • Identify process improvement opportunities and contribute to Standard Operating Procedure (SOP) documentation.
  • Serve as Tier 1/Tier 2 support for workforce management user inquiries.
  • Assist with data migration, bulk updates, and periodic data quality audits.

Qualifications
  • 2-5 years of workforce management experience, HR operations, or business analysis.
  • Proficiency with Microsoft 365 tools (Excel, SharePoint, Teams).
  • Familiarity with enterprise business applications and database driven systems preferred.
  • Strong attention to detail and data quality.
  • Effective written and verbal communication skills for cross-functional coordination.
  • Experience in a government or enterprise environment is recommended but not required.
  • Must hold an active SECRET clearance.

EEO Statement
R&P Technologies provides equal opportunity for all persons and prohibits discrimination in employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability (including pregnancy, childbirth or related medical conditions), veteran or marital status, or any other factor prohibited by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.
R&P maintains an Affirmative Action Plan to establish fair access to employment opportunities and to create a work community that is an accurate reflection of the qualified workforce. Due to security clearance requirements, U.S. citizenship is required for most positions.
Salary
R&P offers a highly competitive compensation package that includes contributions towards health insurance, 401(k) matching, and other non-salary benefits. Exact salary will be commensurate with experience and qualifications.

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