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Workforce Management Call Centre Jobs (NOW HIRING)

Alliant

Manager, Workforce Management

California, MO · On-site

Develop and maintain reports in areas including Call Center performance. * Utilize workforce management tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.

Luxury Bath Technologies

Call Center Manager

Renton, WA · On-site

$30 - $40/hr

Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...

AbsoluteCare

Call Center Supervisor - 3075

Baltimore, MD · On-site +1

Job Summary The Call Center Supervisor provides day-to-day leadership for a designated call center ... The Supervisor partners closely with Workforce Management to support schedule adherence, coverage ...

Luxury Bath Technologies

Call Center Manager

Tukwila, WA · On-site

$30 - $40/hr

Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...

Alliant

Develop and maintain reports in areas including Call Center performance. * Utilize workforce management tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.

Luxury Bath Technologies

Call Center Manager

Renton, WA · On-site

$30 - $40/hr

Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

Maintain a high standard of customer service and professionalism What We're Looking For * 1+ year of call center management, call center supervisor, or team leadership experience * Experience ...

Exzeo Group, Inc

Workforce Manager

Tampa, FL · On-site

... management across a multi-client contact center. This role analyzes historical call data, client trends, and operational metrics to develop staffing forecasts, optimize schedules, and ensure ...

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All JobsWorkforce Management Call Centre Jobs

Workforce Management Call Centre information

See salary details

$25K

$76.4K

$162K

How much do workforce management call centre jobs pay per year?

As of Sep 11, 2026, the average yearly pay for workforce management call centre in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Workforce Management Call Centre jobs?

For Workforce Management Call Centre jobs, the most frequently searched job titles are:

Infographic showing various Workforce Management Call Centre job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Call Center Manager

Gurnee, IL • On-site

Abbott Laboratories Employees Credit Union
Investment Management and Consulting Services • 51 - 200 employees
Learn more about Abbott Laboratories Employees Credit Unionexternal

$63K - $105K/yr

Other

Re-posted 12 days ago

Job description

Salary Range: $63,443.33 To $105,738.89 Annually

SUMMARY:

The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is accountable for the overall member experience, operational performance, employee development, and achievement of departmental service and sales objectives.

ESSENTIAL FUNCTIONS:
  • Provide leadership, coaching, and development for employees through regular one-on-one meetings, performance evaluations, feedback, and professional development planning.
  • Own departmental service, quality, productivity, and sales metrics, using data and performance trends to drive continuous improvement.
  • Model and reinforce the credit union's service quality standards while partnering with the Service Quality Analyst to deliver exceptional member experiences.
  • Work closely with the Vice President of Virtual Services to support strategic initiatives, budgeting, operational planning, and process improvement efforts.
  • Ensure appropriate staffing, scheduling, and workforce management to consistently meet member service expectations.
  • Build strong partnerships across departments to improve operational efficiency and create seamless member experiences.
  • Serve as the primary operational contact for key call center vendors by managing vendor relationships, monitoring service levels, resolving issues, evaluating performance, and ensuring vendor partnerships support organizational goals and an exceptional member experience.
  • Ensure compliance with all applicable regulations, policies, procedures, and credit union standards.
  • Ownership of call center policies, procedures, training resources, and monthly reporting.
  • Research and resolves escalated member inquiries and complaints.
  • Other duties as may be assigned
QUALIFICATIONS:
  • Education Required: High School Diploma or equivalent (GED)
  • Education Preferred: Bachelor's degree in Business Administration or related field
  • Experience Required: Three (3) years of call center experience in a financial institution and three (3) years of management experience
  • Experience Preferred: Five (5) years of management experience

The base pay for this position is $63,445.33 to $105,738.89 annually. In specific locations, the pay range may vary from the range posted.

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