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Call Center Workforce Management Real Time Jobs

EXZEO GROUP, INC

Workforce Manager

Tampa, FL · On-site

Strong understanding of call center workforce management principles, including forecasting, scheduling, capacity planning, and real-time management. * Experience analyzing operational data and ...

Socket.dev

Real Time Analyst

Portland, ME · On-site

The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real ... At least 2 years of work experience in contact center workforce management / operations support ...

NexRep, LLC

Real Time Analyst

Portland, ME · On-site +1

The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real ... At least 2 years of work experience in contact center workforce management / operations support ...

Old Republic Home Protection

Be Seen First

Real Time Analyst

Charlotte, NC · Remote

$78K - $88K/yr

We are seeking a Senior Workforce Management (WFM) Real-Time Analyst to play a critical role in monitoring and managing real-time operations across our contact center environment. This individual ...

TEKsystems

Real Time Coordinator

Hopkins, MN · Remote

$25 - $32/hr

Analyze call center performance and make real-time adjustments to support service levels. * Track agent adherence using workforce management tools. * Create and maintain agent profiles within ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Provide real-time performance reports (aux activities, hold time, after call usage) and post mortem ... center; workforce management experience is a plus * High school degree * CEFR B1-B2 English (oral ...

AbsoluteCARE Medical Center & Pharmacy

Job Summary The Call Center Supervisor provides day-to-day leadership for a designated call center ... Partner with Workforce Management on staffing and coverage needs, schedule adherence, real-time ...

Windows USA

Call Center QA Manager

Irving, TX · On-site

Required Experience: - 3-5+ years of experience in a call center, contact center, or workforce management role. - Meaningful experience in quality assurance, real-time operations, or vendor ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

... and real-time resource management for our growing Sales Agent Contact Center. You'll partner ... Call center experience * Bachelor's degree or equivalent experience Company Description For more ...

Pavlov Media, Inc.

Call Center Lead, MDU

Champaign, IL · On-site

Coordinate with call center workforce management to ensure staffing supports data‑based needs. * Champion a culture of accountability, empathy, and continuous improvement. Required Qualifications ...

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How much do call center workforce management real time jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call center workforce management real time in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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Infographic showing various Call Center Workforce Management Real Time job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Supervisor- West Sacramento, CA (Hybrid)

West Sacramento, CA • Hybrid

Gainwell Technologies
Health Care and Social Assistance • 10K+ employees
Learn more about Gainwell Technologiesexternal

$51K - $74K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 14 days ago

Gainwell Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Call Center Supervisor at Gainwell, you will provide day-to-day leadership for call center operations while serving as an accountable owner for performance, service delivery, escalations, vendor relationships, and operational readiness. This role requires strong written and oral communication skills, sound call center judgment, and the ability to interface professionally with clients, vendors, and internal leadership. The ideal candidate will bring experience in call center leadership, Workforce Management, real-time analysis, basic forecasting, and project execution to support high-quality service for the members and providers we serve.

Your role in our mission
  • Own daily call center operations, including service delivery, escalations, staffing impacts, adherence, quality trends, and timely resolution of operational barriers.
  • Oversee internal and vendor-supported teams to ensure consistent execution of call center expectations, vendor performance oversight, attendance practices, service delivery standards, and client requirements.
  • Partner with Workforce Management and Real-Time Analysis teams to monitor call volume, Average Speed of Answer, Average Handle Time, adherence, schedule coverage, and service level performance.
  • Represent call center operations in project meetings, readiness discussions, implementation planning, and cross-functional workgroups to ensure operational impacts are identified and addressed.
  • Coach, develop, and mentor Team Leads and Agents through performance review, quality feedback, escalation review, process reinforcement, and corrective action when appropriate.
What we're looking for
  • High school diploma or G.E.D. required; associate degree, bachelor's degree, healthcare certification, or leadership-related credential preferred.
  • Minimum of two years of call center experience required, including at least one year in a Team Lead role, or equivalent leadership experience overseeing staff, managing performance, and leading operational initiatives.
  • Experience supporting high-volume, metrics-driven contact center operations preferred, especially in healthcare, Medicaid, Medicare, provider services, member services, or another regulated environment.
  • Working knowledge of Workforce Management, Real-Time Analysis, adherence, scheduling impacts, basic forecasting concepts, and performance metric management.
  • Demonstrated ability to manage escalations, communicate clearly in writing and verbally, interface with clients and vendor partners, translate operational impacts into leadership/client updates, and drive process improvement.
What you should expect in this role
  • Fast-paced, metrics-driven call center environment requiring strong judgment, prioritization, and timely decision-making.
  • Regular collaboration with Workforce Management, Quality, Training, Operations, vendors, project teams, and leadership stakeholders.
  • Responsibility for monitoring operational performance and supporting improvements tied to Average Handle Time, QA Score, Average Speed of Answer, adherence, and service level outcomes.
  • Participation in project meetings, change readiness discussions, client-facing preparation, client interface, and operational planning activities as needed.
  • Hybrid role that is predominantly work from home, with occasional in-office work required based on business, operational, client, or leadership needs.
  • The deadline to submit applications for this posting is September 14, 2024.

The pay range for this position is $51,800.00 - $74,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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Hours and flexibility

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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