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Contact Center Workforce Management Coordinator Jobs

Automated Health Systems

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Workforce Management Coordinator

Pittsburgh, PA · On-site

Strong company culture with career growth opportunities The Workforce Management Coordinator Specialist assists with real time analysis of all Contact Center traffic utilizing the Workforce ...

Exzeo Group, Inc

Workforce Manager

Tampa, FL · On-site

... management across a multi-client contact center. This role analyzes historical call data, client ... The Workforce Manager monitors call volume trends, develops forecasts, manages staffing plans, and ...

EXZEO GROUP, INC

Workforce Manager

Tampa, FL

... management across a multi-client contact center. This role analyzes historical call data, client ... The Workforce Manager monitors call volume trends, develops forecasts, manages staffing plans, and ...

Exzeo Group

Workforce Manager

Tampa, FL · On-site

... management across a multi-client contact center. This role analyzes historical call data, client ... The Workforce Manager monitors call volume trends, develops forecasts, manages staffing plans, and ...

Curana Health, Inc.

Workforce Business Analyst I

Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and ... Manage and maintain contact center workforce operations, ensuring appropriate staffing levels ...

Prosegur

Workforce Management Coordinator

Deerfield Beach, FL · On-site

$18 - $23/hr

Workforce Management Coordinator Prosegur Global Risk Services (GRS) is the corporate security ... Our Risk Operations Center (ROC) in Lowell, MA serves as the operational hub for program delivery ...

XceedSearch.com

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Workforce Management Analyst

Scottsdale, AZ · On-site

$70K - $75K/yr

Workforce Management Analyst About the Role Company is seeking a detail-oriented, analytical, and ... Monitor real-time contact center performance, including service levels, call volume, abandon rates ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

Provide real-time monitoring via available tools and workforce management techniques to make intra ... contact center environment. Experience with WFM software that includes real-time adherence ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

Provide real-time monitoring via available tools and workforce management techniques to make intra ... contact center environment. Experience with WFM software that includes real-time adherence ...

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Infographic showing various Contact Center Workforce Management Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Workforce Management Coordinator

Pittsburgh, PA • On-site

Automated Health Systems
IT Services • 501 - 1,000 employees
Learn more about Automated Health Systemsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Assist with real-time analysis of contact center traffic using Workforce Management Suite to make staffing decisions.

  • Manage volumes, approve time off, and coordinate shift changes to ensure department meets Service Level Agreements (SLAs).

  • Work with employees and leadership to support meeting business, client, and corporate goals through workforce management activities.

Automated Health Systems rating

6.0

Company rating: 6.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

Job description

Automated Health Systems, a dynamic healthcare company, has a Workforce Management Coordinator position available in McCandless Township.


This is an on-site position in our Pittsburgh, PA office.


Benefits:

  • Health/dental/vision/supplemental insurance/401(k)/Paid Time Off
  • Comprehensive and ongoing training
  • Employee Wellness Program
  • Strong company culture with career growth opportunities


The Workforce Management Coordinator Specialist assists with real time analysis of all Contact Center traffic utilizing the Workforce Management Suite (system) application.

The primary responsibilities include making effective decisions to manage volumes, approve time off, shift changes and Contact Center activities that affect staffing and the department’s ability to meet established Service Level Agreements (SLAs). This position requires strong analytical skills and the desire to embrace and initiate continuous improvement in the center.

This position requires an effective communicator who can work with employees and leadership at all levels of the organization to assist in meeting business unit goals, client goals, and corporate objectives.

Requirements

  • Strong analytical skills to make real time decisions.
  • Strong attention to detail with strategic thinking and planning skills required.
  • Excellent interpersonal skills including strong listening, written and verbal communication, with ability to clearly and professionally communicate with others. Proficient with Microsoft Office programs.
  • Experience with WFM applications (i.e., NICE InContact, Aspect, Verint, etc.).
  • Experience with call routing strategies preferred.
  • Experience with traditional Contact Center workforce planning, forecasting, planning, and general management strategies, and execution.
  • Experience with real-time management of traditional Contact Center staff.
  • Experience with execution to impact approaches, adjustment, and recovery strategies.
  • Two years’ experience in workforce management Contact Centers.
  • Associate’s Degree or equivalent experience required; Bachelor’s Degree preferred.

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com/careers

“The Enlightened Choice in Health Service Management”

Company Description

Founded in 1979, Automated Health Systems, Inc., provides vital health care services to the most vulnerable populations. From its headquarters in Pittsburgh, Pennsylvania, AHS manages state-of-the-art facilities located across the nation.

Our mission is what drives us to do everything possible to help those most in need. From the beginning, AHS has provided program development and administration services specifically related to enrollment, outreach and education in partnership with state administered healthcare programs. Our operations, including enrollment brokering, call center administration and eligibility services, are devoted primarily to underserved populations.

We provide a personalized approach to our clients, combining culturally sensitive outreach and education to support and empower consumers. In addition, we bring the resources, workflows and operational expertise to administer top-performing operations. Combined with the passion and commitment of a company that was formed solely to provide ser

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