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Hr Manager Contact Center Jobs (NOW HIRING)

University of Miami

Manager Contact Center

Medley, FL · On-site

The Contact Center Manager will manage, lead, and inspire contact center staff, and will support their team supervisors through mentorship, coaching and benchmarking. This role is responsible for ...

Travel Incorporated

Contact Center Manager

Duluth, GA · On-site

CONTACT CENTER MANAGER We are seeking a savvy Contact Center Manager with a background in leading ... at hr@travelinc.com. Connecting innovative technology with superior service to advance business ...

Travel Incorporated

Contact Center Manager

Duluth, GA · On-site

... AM CONTACT CENTER MANAGER We are seeking a savvy Contact Center Manager with a background in ... hr@travelinc.com. Travel Incorporated is an equal opportunity employer, and all qualified ...

travelinc

Contact Center Manager

Duluth, GA · On-site

CONTACT CENTER MANAGER We are seeking a savvy Contact Center Manager with a background in leading ... at hr@travelinc.com. Connecting innovative technology with superior service to advance business ...

Travel Incorporated

... AM CONTACT CENTER MANAGER We are seeking a savvy Contact Center Manager with a background in ... hr@travelinc.com. Travel Incorporated is an equal opportunity employer, and all qualified ...

New

Socket.dev

Contact Center Manager

Janesville, WI · On-site

Manage the contact center team to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, monitoring staff performance ...

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Hr Manager Contact Center information

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$21.5K

$65.6K

$98K

How much do hr manager contact center jobs pay per year?

As of Sep 11, 2026, the average yearly pay for hr manager contact center in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does an HR manager do in a contact center?

An HR Manager in a contact center oversees the recruitment, onboarding, and training of staff to ensure efficient operations. They handle employee relations, manage performance evaluations, and ensure compliance with labor laws and company policies. Additionally, they work to foster a positive work environment, resolve conflicts, and support employee development to maintain high levels of engagement and retention.

How does an HR manager in a contact center typically support employee engagement and retention?

As an HR Manager in a contact center, you play a key role in developing and implementing strategies to boost employee engagement and reduce turnover. This often involves organizing recognition programs, managing feedback channels, and facilitating career development opportunities tailored to the fast-paced contact center environment. You'll also collaborate closely with team leaders and operations managers to address employee concerns promptly and ensure a positive workplace culture. By proactively supporting staff well-being and growth, you help maintain high morale and performance within the contact center.

What are the key skills and qualifications needed to thrive as an HR manager in a contact center, and why are they important?

To thrive as an HR Manager in a Contact Center, you need a solid background in human resources management, knowledge of labor laws, and typically a bachelor's degree in HR or a related field. Familiarity with HRIS systems, payroll software, and performance management tools is expected, along with certifications like SHRM-CP or PHR being advantageous. Strong interpersonal skills, conflict resolution, and the ability to lead and motivate teams are essential soft skills for success in this environment. These skills and qualifications are crucial for effectively managing high-volume staffing, ensuring compliance, and fostering a positive workplace culture in a fast-paced contact center.

What is the difference between Hr Manager Contact Center vs HR Coordinator?

AspectHr Manager Contact CenterHR Coordinator
ResponsibilitiesOversees recruitment, employee relations, and HR policies specific to contact center operationsSupports HR functions like onboarding, record-keeping, and scheduling
Required CredentialsBachelor's degree in HR, Business, or related field; HR certifications preferredBachelor's degree often preferred; HR certifications are a plus
Work EnvironmentContact center or call center setting, fast-paced environmentOffice environment, administrative setting
Employer & Industry UsageCommon in customer service and call center industriesUsed across various industries for HR support roles

The HR Manager Contact Center focuses on managing HR functions specific to contact centers, including policy implementation and employee relations. In contrast, the HR Coordinator provides administrative support across HR tasks. Both roles require HR knowledge but differ in scope and responsibilities.

What cities are hiring for Hr Manager Contact Center jobs?

Cities with the most Hr Manager Contact Center job openings:

What states have the most Hr Manager Contact Center jobs?

States with the most job openings for Hr Manager Contact Center jobs include:

What are popular job titles related to Hr Manager Contact Center jobs?

For Hr Manager Contact Center jobs, the most frequently searched job titles are:

Infographic showing various Hr Manager Contact Center job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $65,640 per year, or $31.6 per hour.

Manager, Contact Center

Brentwood, NY • On-site

Island Federal Credit Union
Commercial Banking • 11 - 50 employees
Learn more about Island Federal Credit Unionexternal

$77K - $109K/yr

Other

Posted 9 days ago

Key responsibilities

  • Oversee all aspects of Member interactions across phone, email, chat, video, secure messaging, and emerging digital channels.

  • Manage the daily operations of the Contact Center, ensuring operational excellence, regulatory compliance, and achievement of departmental goals.

  • Coach staff, resolve complex Member issues, and serve as a subject matter expert on contact center operations.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, Contact Center

Full Time Management Hauppauge, NY, US

2 days ago Requisition ID: 1311

Salary Range: $77,000.00 To $109,879.57 Annually

SUMMARY:

The Manager, Contact Center is responsible for the strategic leadership, daily management, and continuous improvement of Island Federal Credit Union's Contact Center. This position oversees all aspects of Member interactions across phone, email, chat, video, secure messaging, and emerging digital channels while ensuring an exceptional Member experience, operational excellence, regulatory compliance, and achievement of departmental goals.

The ideal candidate is a seasoned Contact Center leader with extensive experience managing high-volume service environments, developing high-performing teams, utilizing data and analytics to drive performance, and implementing best practices that improve service levels, first-contact resolution, Member satisfaction, and operational efficiency. This individual must be a hands-on leader, capable of coaching staff, resolving complex Member issues, and serving as the organization’s subject matter expert on contact center operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership Qualifications:

  • Proven ability to build, develop, and lead a high-performing Contact Center Team.
  • Extensive experience coaching managers, supervisors, and Contact Center Team members.
  • Demonstrated ability to improve Team member engagement, productivity, quality scores, and Member satisfaction results.
  • Strong business acumen with the ability to analyze trends, identify opportunities, and implement solutions.
  • Experience leading organizational change and technology implementations.

Technical Expertise:

  • Expert knowledge of Contact Center operations, workforce management, service level management, quality assurance programs, coaching methodologies, and performance analytics.
  • Extensive experience utilizing Contact Center technologies including:
    • Call routing systems
    • Automatic Call Distribution (ACD)
    • Interactive Voice Response (IVR)
    • Quality Monitoring systems
    • CRM platforms
    • Contact Center analytics and reporting tools
  • Strong understanding of digital banking platforms and Member self-service technologies.
  • Advanced proficiency with Microsoft 365, Excel, reporting tools, and dashboard development.

Industry Knowledge:

  • Strong understanding of financial institution operations, products, services, and Member relationship management.
  • Working knowledge of Credit Union regulations such as BSA/AML, OFAC, UDAAP, privacy regulations and information security standards
  • Ability to effectively manage risk while maintaining exceptional Member experience.

Additional Duties and Responsibilities:

  • Achieve first-call resolution by effectively addressing Member/customer inquiries and resolving issues during the initial interaction whenever possible.
  • Successfully transform or significantly improve Contact Center performance.
  • Use data and analytics to make operational decisions.
  • Create a culture of accountability, service excellence, and continuous improvement.
  • Understand both the service and sales components of a Contact Center.
  • Effectively balance Member experience, operational efficiency, risk management, and employee engagement.
  • Develop future leaders and builds strong succession plans.
  • Serve as a trusted advisor to senior management on Contact Center strategies and trends.
  • Stay current on emerging Contact Center technologies, artificial intelligence, automation, and Member experience best practices.
  • Develop, manage and maintain departmental budgets, ensuring effective allocation of resources, fiscal accountability, and alignment with organizational objectives
  • Perform additional duties as assigned

REQUIREMENTS:

  • Bachelors degree or equivalent combination of education and experience
  • Must have 3 – 5 years of prior contact center experience, preferably in a Credit Union environment
  • 3-5 years of supervisory experience
  • Experience with call center software, preferably Beacon/Elevate

COMPETENCIES:

  • Excellent written and oral communication skills.
  • Excellent organizational skills.
  • Ability to prioritize, pay close attention to detail, and coordinate various activities simultaneously.
  • Ability to work independently of supervision.
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