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Contact Center Workforce Management Coordinator Jobs

Arlingtoncu

Contact Center Manager

Alexandria, VA · On-site

$92K - $108K/yr

Strong knowledge of contact center operations, including workforce management, service level management, quality assurance, performance metrics, and omnichannel service delivery. * Experience with ...

Arise Financial

Director/Contact Center

Rockland, MA · On-site

$115K - $130K/yr

Strong knowledge of contact center operations, workforce management, quality assurance, performance management, and service delivery. * Experience with contact center technology, CRM platforms ...

Illinois Mutual

Contact Center Supervisor

Peoria, IL · On-site

$65K - $68K/yr

Monitor contact center operations daily and make workforce management, scheduling, staffing, and operational recommendations * Demonstrate ability to interpret policy provisions for all active policy ...

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Infographic showing various Contact Center Workforce Management Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Patient Services Center Workforce Analyst

Anaheim, CA • On-site

AltaMed Health Services Corporation
Fitness and Sports Centers • 1 - 5K employees
Learn more about AltaMed Health Services Corporationexternal

$68K - $85K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

AltaMed rating

7.6

Company rating: 7.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

Job description

## Patient Services Center Workforce AnalystApplyremote type: Hybridlocations: Anaheim, CA 92805time type: Full timeposted on: Posted Todayjob requisition id: JR10144**Grow Healthy**If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.**Job Overview**The Workforce Analyst supplies the Patient Service Center (PSC) with data analytics, forecasting, queue management, and additional ACD technology support to optimize service levels and deliver on our first call resolution, access, and Net Promoter Score targets. The Workforce Analyst supports the efforts of our PSC by mining, extracting, and utilizing appropriate data to deliver daily, weekly, and monthly dashboards on all appropriate PSC metrics. The WF Analyst interacts with management and executives to plan, develop, and execute on PSC strategic initiatives. The Analyst provides clear communication on trends, recommendations, and root-cause analysis for the optimization of a busy contact center environment. This position has primary responsibility for the operation of our workforce management tool, configuring the setup, scheduling, analysis, and forecasting functions to ensure service level commitments are met.**Minimum Requirements*** Bachelor’s Degree or equivalent combination of education and work experience preferred.* A minimum of 3 years of progressive experience with analysis, identifying trends, business operations, or analytics in a Contact Center.**Compensation**$68,640.00 - $85,800.00 annually**Compensation Disclaimer**Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.**Benefits & Career Development*** Medical, Dental and Vision insurance* 403(b) Retirement savings plans with employer matching contributions* Flexible Spending Accounts* Commuter Flexible Spending* Career Advancement & Development opportunities* Paid Time Off & Holidays* Paid CME Days* Malpractice insurance and tail coverage* Tuition Reimbursement Program* Corporate Employee Discounts* Employee Referral Bonus Program* Pet Care Insurance**Job Advertisement & Application Compliance Statement**AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. #J-18808-Ljbffr

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About AltaMed Health Services

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AltaMed Health Services, based in Los Angeles, CA, US, is a leading provider in the healthcare industry. Founded in 1969 as the East LA Barrio Free Clinic, the organization provides high-quality health and human services to the underserved and uninsured communities in Southern California. AltaMed offers a broad range of services including medical care, senior care, dental services, HIV care, pharmacy services, and health education. The company's mission is to eliminate disparities in healthcare access and outcomes by providing superior quality health and human services through an integrated world-class delivery system. AltaMed has also made notable achievements, including becoming the nation's largest federally qualified community health center (FQHC) and being named a leader in healthcare equality by the Human Rights Campaign for several consecutive years.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1969

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