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Workforce Management Call Centre Jobs (NOW HIRING)

AbsoluteCARE Medical Center & Pharmacy

Job Summary The Call Center Supervisor provides day-to-day leadership for a designated call center ... The Supervisor partners closely with Workforce Management to support schedule adherence, coverage ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling ... Call center experience * Bachelor's degree or equivalent experience Company Description For more ...

Verida Inc

Call Center Manager (WI)

Villa Rica, GA · On-site

Responsible for leading day-to-day call center operations and workforce management activities to maximize human and technology resources while ensuring exceptional customer service, operational ...

AFMC

Workforce Management Analyst

Fort Smith, AR · On-site

A Workforce Management Analyst ensures the call center is properly staffed and operates efficiently by forecasting call volume, scheduling staff, analyzing trends, and providing operational insights.

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How much do workforce management call centre jobs pay per year?

As of Sep 12, 2026, the average yearly pay for workforce management call centre in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Workforce Management Call Centre job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Remote Workforce and Reporting Manager (Call Center)

Remote

TechOp Solutions International
IT Services • 51 - 200 employees
Learn more about TechOp Solutions Internationalexternal

Full-time

Re-posted 15 days ago

Job description

TechOp Solutions International is seeking a an experienced Remote Workforce and Reporting Manager to support a high-volume, remote call center.The Workforce and Reporting Manager oversees workforce planning, scheduling, forecasting, operational reporting, and business intelligence activities. This role ensures staffing resources align with operational demand while providing timely and accurate reporting to support management decision-making.
Duties:
• Develop workforce forecasts and staffing plans to support operational requirements.
• Manage employee scheduling and workforce optimization activities.
• Produce daily, weekly, monthly, quarterly, and annual operational reports.
• Develop executive dashboards, performance metrics, and ad hoc reporting.
• Analyze workforce trends, operational data, and key performance indicators.
• Collect, document, and evaluate business and technical requirements.
• Configure and maintain workforce management and reporting systems.
• Recommend process improvements through data analysis and operational insights
• Perform additional duties as assigned
Requirements
  • Bachelor's degree from an accredited institution.
  • Minimum five (5) years of experience in workforce management, reporting, business intelligence, or contact center operations.
  • Experience with workforce management software, reporting tools, and Microsoft Excel.
  • Strong analytical, problem-solving, and communication skills.
  • Must meet security eligibility requirements.

Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

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