Workforce Management Analyst Remote Jobs in Gilbert, AZ

This is a remote role that may only be hired in the following locations: Phoenix, AZ or Raleigh, NC.

We are looking for candidates who live within a commutable drivable distance to our Phoenix, AZ or Raleigh, NC office.

The Unclaimed Property Analyst is responsible for leading enterprise-wide unclaimed property (escheatment) compliance within a large, highly regulated banking institution. This role oversees complex, multi-state reporting across diverse product lines, including retail, commercial, wealth management, and treasury services.

The position operates as a subject matter expert, ensuring compliance with evolving regulatory requirements while minimizing operational, financial, and reputational risk. The role requires strong coordination across business units, core systems, data environments, and control functions.

• Lead end-to-end unclaimed property compliance across all lines of business (LOBs), including Retail Banking, Commercial Banking, Wealth Management, and Treasury Services.
• Interpret and implement complex, multi-jurisdictional escheatment laws across all 50 states and applicable territories.
• Maintain enterprise compliance framework, including policies, standards, and internal controls aligned with regulatory expectations.
• Oversee governance processes, including risk assessments, issue management, and regulatory change management.

• Manage high-volume, multi-system data aggregation from core banking platforms, loan and payment systems, and general ledger system.
• Ensure accurate classification and reporting of various asset types, including:
  • Deposit accounts (DDA, savings, CDs)
  • Official checks and cashier’s checks
  • Loan overpayments and general ledger balances
  • Wealth and investment accounts
  • Safe deposit box contents
• Perform advanced reconciliations across enterprise ledgers, sub-systems, and data sources.
• Leverage data analytics tools (SQL, Power BI, etc.) to identify trends, risks, and reporting gaps.

Audit, Regulatory Exams & Risk Mitigation

• Serve as primary liaison for state unclaimed property audits, third-party contract auditors, and regulatory examinations.
• Support enterprise audit functions (Internal Audit, SOX, Compliance Testing).
• Lead Voluntary Disclosure Agreements (VDAs) and risk mitigation initiatives across multiple jurisdictions.
• Identify exposure areas and implement remediation plans to reduce penalties and interest assessments.

• Oversee enterprise due diligence programs ensuring compliance with statutory requirements and consumer protection standards.
• Partner with Customer Operations and Digital teams to enhance outreach strategies and improve owner reunification rates.
• Ensure consistent application of customer treatment standards across all banking channels.

• Drive strategic initiatives to modernize unclaimed property processes, including automation, system integration, and workflow digitization.
• Partner with Technology, Data Governance, and Transformation teams on enterprise initiatives.
• Lead development of scalable solutions to manage growing data complexity and regulatory demands.
• Standardize processes across LOBs to improve consistency and control effectiveness.

• Act as an advisor to senior stakeholders in Compliance, Legal, Finance, Risk, Technology and Operations.
• Lead working groups related to unclaimed property compliance.
• Mentor junior analysts and influence without direct authority in a matrixed environment.
• Provide training and thought leadership on regulatory requirements and risk implications.

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

• Deep knowledge of multi-state unclaimed property laws and their application to complex financial products
• Experience operating within a large, regulated financial institution
• Advanced technical skills in Excel and experience with large datasets and multiple systems
• Requires strong organizational discipline and ability to manage enterprise complexity

Preferred Skills:

• Experience with enterprise data tools (SQL, Alteryx, Tableau, Power BI)
• Familiarity with core banking and enterprise platforms (FIS, Fiserv, Oracle, DXC)
• Experience managing multi-state audits, VDAs, or regulatory exams at scale
• Enterprise mindset with ability to operate across multiple business lines
• Strong regulatory interpretation skills and risk-based decision making
• Advanced data analysis capabilities and systems thinking
• Influence and stakeholder management in a matrixed organization
• Project and program management expertise (multiple deadlines, jurisdictions, stakeholders)
• Attention to detail with strategic perspective

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

• Deep knowledge of multi-state unclaimed property laws and their application to complex financial products
• Experience operating within a large, regulated financial institution
• Advanced technical skills in Excel and experience with large datasets and multiple systems
• Requires strong organizational discipline and ability to manage enterprise complexity

Preferred Skills:

• Experience with enterprise data tools (SQL, Alteryx, Tableau, Power BI)
• Familiarity with core banking and enterprise platforms (FIS, Fiserv, Oracle, DXC)
• Experience managing multi-state audits, VDAs, or regulatory exams at scale
• Enterprise mindset with ability to operate across multiple business lines
• Strong regulatory interpretation skills and risk-based decision making
• Advanced data analysis capabilities and systems thinking
• Influence and stakeholder management in a matrixed organization
• Project and program management expertise (multiple deadlines, jurisdictions, stakeholders)
• Attention to detail with strategic perspective

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.