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Workforce Management Analyst Remote Jobs in New Mexico

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

Track and analyze team and individual performance to identify trends and improvement areas ... Manage remote team members as needed. * Perform additional duties as assigned. CANDIDATE ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ... Track and analyze team and individual performance to identify trends and improvement areas.

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

$40K/yr

Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ... Track and analyze team and individual performance to identify trends and improvement areas.

TEKsystems

Utility GIS Analyst

Albuquerque, NM · Remote

$35 - $42/hr

Description Remote (U.S.) | Preference for candidates in the Southwest or Mountain Time Zone to ... One-Step Virtual Interview with GIS Manager Position Overview Our utility client is seeking up to ...

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Workforce Management Analyst Remote information

What is a workforce management analyst?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

How does a remote workforce management analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What are popular job titles related to Workforce Management Analyst Remote jobs in New Mexico?

For Workforce Management Analyst Remote jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Workforce Management Analyst Remote jobs in New Mexico look for?

The top searched job categories for Workforce Management Analyst Remote jobs in New Mexico are:

What cities in New Mexico are hiring for Workforce Management Analyst Remote jobs?

Cities in New Mexico with the most Workforce Management Analyst Remote job openings:

Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in New Mexico as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

IT Manager - Data & Analytics Platform Operations - Remote

Prime Therapeutics LLC

Albuquerque, NM • On-site, Remote

Full-time

Posted 4 days ago

Prime Therapeutics rating

7.9

Company rating: 7.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

16th of 113 rated pharmacies

Job description

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.
Job Posting Title
IT Manager - Data & Analytics Platform Operations - RemoteJob Description
The Manager, Data & Analytics Platform Operations is responsible for the leadership, governance, operational excellence, and continuous improvement of enterprise data, analytics, reporting, integration, and data platform technologies. This role oversees day-to-day platform operations, service delivery, team management, capacity planning, and strategic platform modernization initiatives to ensure reliable, secure, and scalable services that support business objectives. The Manager partners with IT and business leaders, architecture, engineering, infrastructure, cloud, security, and vendors to align platform strategy with organizational priorities while driving efficiency, adoption, innovation, and business value.
This role combines people leadership, technical expertise, governance, and strategic planning to ensure platform stability, compliance, modernization, and long-term sustainability.
Responsibilities
Platform Operations & Service Delivery
  • Lead daily operations and support for enterprise data, analytics, reporting, integration, and cloud data platforms.
  • Ensure platform availability, performance, reliability, supportability, and scalability.
  • Establish and monitor operational metrics, SLAs, KPIs, and service health dashboards.
  • Manage incident response, problem management, root cause analysis, and operational recovery activities.
  • Oversee platform upgrades, patching, maintenance planning, release management, and environment governance.
  • Implement operational best practices for observability, monitoring, resilience, and service management.
  • Ensure compliance with enterprise security, regulatory, audit, and operational standards.

Governance, Intake & Portfolio Management
  • Manage demand intake processes, work prioritization, resource allocation, and operational planning.
  • Establish governance frameworks, platform standards, documentation, controls, and operational procedures.
  • Monitor risks, issues, dependencies, and mitigation plans across supported platforms.
  • Provide transparent executive reporting and operational performance updates.
  • Partner with stakeholders to define priorities that align platform investments with business goals. Support capacity planning and workforce management to meet current and future business needs.

Team Leadership & Talent Development
  • Lead and develop a team of engineers, administrators, platform specialists, and support personnel. Create a productive, collaborative, and inclusive work environment that promotes innovation and accountability.
  • Establish clear objectives, performance expectations, and career development plans.
  • Manage staffing, succession planning, and professional development initiatives. Coach, mentor, and evaluate team members using standardized performance metrics and feedback processes.
  • Lead teams through changing priorities, large-scale initiatives, and modernization programs.

Stakeholder & Vendor Management
  • Build strong partnerships with business leaders, product teams, and technology stakeholders.
  • Facilitate engagement with internal and external customers to improve platform adoption, user experience, and service outcomes.
  • Collaborate with cloud, infrastructure, data engineering, security, architecture, and automation teams.
  • Serve as the primary operational escalation point for platform-related issues and service improvements.
  • Communicate platform roadmaps, operational status, risks, and modernization progress to leadership.

Strategy, Modernization & Continuous Improvement
  • Support enterprise cloud transformation and data platform modernization initiatives.
  • Identify opportunities to automate operational processes and improve service efficiency.
  • Drive implementation of tools, methodologies, and practices that enhance platform reliability and productivity.
  • Develop operational analytics and performance reporting to support data-driven decision making.
  • Align platform strategy with organizational goals, industry best practices, compliance requirements, and emerging technologies.
  • Champion innovation and continuous improvement across the Data & Analytics ecosystem.

Financial & Operational Accountability
  • Manage budgets, vendor spend, licensing costs, and operational expenses associated with supported platforms.
  • Monitor resource utilization and ensure effective allocation of people, technology, and financial resources.
  • Ensure accountability for operational outcomes, platform investments, and modernization initiatives.
  • Support business case development and planning for future platform enhancements and strategic investments.

Other duties as assigned
Minimum Qualifications
  • Bachelor's degree in information systems or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma from an accredited school or equivalent GED required
  • 6 years of years of Information Technology experience supporting enterprise data, analytics, business intelligence, integration, or data platform technologies
  • 2 years of leadership/people management experience

Must be eligible to work in the United States without the need for work visa or residency sponsorship
Additional Qualifications
  • Strong understanding of:
    • Business Intelligence and Analytics platforms
    • Data Integration and ETL technologies
    • Data Warehousing and Cloud Data Platforms
    • Incident, Change, and Problem Management
    • Operational Governance and Compliance Controls

  • Excellent communication and stakeholder management skills to bridge technical and non-technical teams
  • Strong problem-solving and business analysis capabilities
  • Ability to lead teams through context switching, shifting priorities, and large-scale IT initiatives
  • Strong leadership and interpersonal skills, fostering collaboration in fast-paced, changing environments
  • Minimal travel on an as needed basis

Preferred Qualifications
  • Experience with enterprise data and analytics ecosystems such as Big Query, Looker, Tableau, Power BI, Cognos, Informatica, DataStage, SnapLogic, Qlik Replicate, Denodo, SAS, or similar platforms.
  • Experience leading cloud migration, platform modernization, and transformation initiatives.
  • Experience with DevOps, CI/CD, Infrastructure as Code, automation, platform monitoring, and observability practices.
  • Experience in healthcare, PBM, or other highly regulated industries.
  • Experience supporting distributed and remote technology teams.

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures
Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job
Potential pay for this position ranges from $124,000.00 - $211,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits).
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
Positions will be posted for a minimum of five consecutive workdays.

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About Prime Therapeutics

Sourced by ZipRecruiter

Prime Therapeutics, located in Eagan, MN, is a pharmacy benefits management company that has been serving the healthcare industry since its foundation. They are an integral participant in the medical sector, specifically in the realm of health insurance. They focus on providing innovative pharmacy benefits and services to more than 30 million members nationwide. Besides their main pharmacy benefit management, they offer mail service pharmacy, specialty pharmacy, benefits management, and consultative engagement services to ensure individuals have continuous access to affordable prescription drugs. Prime Therapeutics, founded around three decades ago, has grown to stand out as a leader in its industry, thanks to its commitment to improving the health of its clients.

Industry

Insurance services

Company size

1,001 - 5,000 Employees

Headquarters location

Eagan, MN, US

Year founded

1987

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