The Senior Workforce Planning Specialist (Workforce Planning Coordinator II)is responsible for ... as directed by management. * Continuously monitors incoming call volumes, real time adherence and ...
The Senior Workforce Planning Specialist (Workforce Planning Coordinator II)is responsible for ... as directed by management. * Continuously monitors incoming call volumes, real time adherence and ...
The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for ... as directed by management. * Continuously monitors incoming call volumes, real time adherence and ...
The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for ... as directed by management. * Continuously monitors incoming call volumes, real time adherence and ...
Director, Global Workforce Optimization New Atlanta, Georgia, United States
Atlanta, GA · On-site
$200 - $225/hr
Lead location strategy, workforce planning, and data modeling to supportin-houseand outsourcing efforts. * Create frameworks and governance tools to support long-term workforce strategy.
Director, Global Workforce Optimization New Atlanta, Georgia, United States
Atlanta, GA · On-site
$200 - $225/hr
Lead location strategy, workforce planning, and data modeling to supportin-houseand outsourcing efforts. * Create frameworks and governance tools to support long-term workforce strategy.
Director, Talent Acquisition
Atlanta, GA · On-site
$100K - $137K/yr
Reporting to the Senior Director, Talent Acquisition, Management & Development, the Director ... Executive Partnership & Workforce Planning * In partnership withEmployeeSuccess Team, consult with ...
Director, Talent Acquisition
Atlanta, GA · On-site
$100K - $137K/yr
Reporting to the Senior Director, Talent Acquisition, Management & Development, the Director ... Executive Partnership & Workforce Planning * In partnership withEmployeeSuccess Team, consult with ...
Data Center Practice Lead - Workforce Solutions
Atlanta, GA · On-site
$160K/yr
Sell contract staffing, direct hire, workforce solutions, and project-based talent services. * Leverage an existing industry network to generate new client relationships and revenue. * Partner with ...
Data Center Practice Lead - Workforce Solutions
Atlanta, GA · On-site
$160K/yr
Sell contract staffing, direct hire, workforce solutions, and project-based talent services. * Leverage an existing industry network to generate new client relationships and revenue. * Partner with ...
Director of Talent Acquisition
$100K - $137K/yr
We are conducting a search on behalf of one of our valued clients for a Director of Talent ... Partner closely with business leaders and hiring managers to understand workforce needs and deliver ...
Director of Talent Acquisition
$100K - $137K/yr
We are conducting a search on behalf of one of our valued clients for a Director of Talent ... Partner closely with business leaders and hiring managers to understand workforce needs and deliver ...
You will play a critical role in ensuring that the right workforce strategies are in place to ... DIRECT REPORTS * None Inspire is a multi-brand restaurant company whose portfolio includes more ...
You will play a critical role in ensuring that the right workforce strategies are in place to ... DIRECT REPORTS * None Inspire is a multi-brand restaurant company whose portfolio includes more ...
You will play a critical role in ensuring that the right workforce strategies are in place to ... DIRECT REPORTS * None Inspire is a multi-brand restaurant company whose portfolio includes more ...
You will play a critical role in ensuring that the right workforce strategies are in place to ... DIRECT REPORTS * None Inspire is a multi-brand restaurant company whose portfolio includes more ...
You will play a critical role in ensuring that the right workforce strategies are in place to ... DIRECT REPORTS * None Inspire is a multi-brand restaurant company whose portfolio includes more ...
You will play a critical role in ensuring that the right workforce strategies are in place to ... DIRECT REPORTS * None Inspire is a multi-brand restaurant company whose portfolio includes more ...
Director, Talent Acquisition
Atlanta, GA · On-site
$100K - $137K/yr
Director, Talent Acquisition This position is on site in Atlanta. Position Summary At Guardian ... Lead Talent Acquisition reporting, analytics, forecasting, and workforce planning efforts.
Director, Talent Acquisition
Atlanta, GA · On-site
$100K - $137K/yr
Director, Talent Acquisition This position is on site in Atlanta. Position Summary At Guardian ... Lead Talent Acquisition reporting, analytics, forecasting, and workforce planning efforts.
Director, Talent Acquisition
Atlanta, GA · On-site
$100K - $137K/yr
Director, Talent Acquisition This position is on site in Atlanta. Position Summary At Guardian ... Lead Talent Acquisition reporting, analytics, forecasting, and workforce planning efforts.
Director, Talent Acquisition
Atlanta, GA · On-site
$100K - $137K/yr
Director, Talent Acquisition This position is on site in Atlanta. Position Summary At Guardian ... Lead Talent Acquisition reporting, analytics, forecasting, and workforce planning efforts.
We bring sector experience and cross-domain insight to help clients solve complex workforce ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
We bring sector experience and cross-domain insight to help clients solve complex workforce ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Director, Total Rewards
Atlanta, GA · On-site
Position Title Director, Total Rewards Position Summary The Director of Total Rewards will provide ... Develop executive reports, compensation dashboards, and workforce analytics to support ...
Director, Total Rewards
Atlanta, GA · On-site
Position Title Director, Total Rewards Position Summary The Director of Total Rewards will provide ... Develop executive reports, compensation dashboards, and workforce analytics to support ...
Director, Total Rewards
Atlanta, GA · On-site
$117K - $160K/yr
... workforce needs, and regulatory requirements. The position will play a central role in advancing ... The director brings a collaborative perspective, a commitment to excellence in employee experience ...
Director, Total Rewards
Atlanta, GA · On-site
$117K - $160K/yr
... workforce needs, and regulatory requirements. The position will play a central role in advancing ... The director brings a collaborative perspective, a commitment to excellence in employee experience ...
We bring sector experience and cross-domain insight to help clients solve complex workforce ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
We bring sector experience and cross-domain insight to help clients solve complex workforce ... If you require a reasonable accommodation to participate in the recruiting process, please direct ...
Human Resources Director
Atlanta, GA · On-site
$140 - $190/hr
Partner with senior leaders cross functionally on workforce planning, organizational design, talent ... Manage and develop one direct report to ensure effective HR service delivery, execution discipline ...
Human Resources Director
Atlanta, GA · On-site
$140 - $190/hr
Partner with senior leaders cross functionally on workforce planning, organizational design, talent ... Manage and develop one direct report to ensure effective HR service delivery, execution discipline ...
ADP Workforce Now Technology Administrator
Atlanta, GA · On-site
$35 - $45/hr
Fetch Staffing Solutions is filling an ADP Workforce Now / HRIS Technology Administrator position ... and the Senior Director of Enterprise Technology. You will provide the long and short-term ...
ADP Workforce Now Technology Administrator
Atlanta, GA · On-site
$35 - $45/hr
Fetch Staffing Solutions is filling an ADP Workforce Now / HRIS Technology Administrator position ... and the Senior Director of Enterprise Technology. You will provide the long and short-term ...
Director, Talent Acquisition
Atlanta, GA · Hybrid
$100K - $137K/yr
Job Title: Director of Talent Acquisition Location: Atlanta, GA, hybrid A nationally recognized ... Partner with leaders on workforce planning and talent pipeline development * Drive innovative ...
Quick apply
Director, Talent Acquisition
Atlanta, GA · Hybrid
$100K - $137K/yr
Job Title: Director of Talent Acquisition Location: Atlanta, GA, hybrid A nationally recognized ... Partner with leaders on workforce planning and talent pipeline development * Drive innovative ...
ADP Workforce Now Technology Administrator
Atlanta, GA · Hybrid
$35 - $45/hr
Fetch Staffing Solutions is filling an ADP Workforce Now / HRIS Technology Administrator position ... and the Senior Director of Enterprise Technology. You will provide the long and short-term ...
Quick apply
ADP Workforce Now Technology Administrator
Atlanta, GA · Hybrid
$35 - $45/hr
Fetch Staffing Solutions is filling an ADP Workforce Now / HRIS Technology Administrator position ... and the Senior Director of Enterprise Technology. You will provide the long and short-term ...
Director of Talent Acquisition
Atlanta, GA · On-site
$100K - $137K/yr
We are conducting a search on behalf of one of our valued clients for a Director of Talent ... Partner closely with business leaders and hiring managers to understand workforce needs and deliver ...
Director of Talent Acquisition
Atlanta, GA · On-site
$100K - $137K/yr
We are conducting a search on behalf of one of our valued clients for a Director of Talent ... Partner closely with business leaders and hiring managers to understand workforce needs and deliver ...
Workforce Director information
What is a workforce director?
A Workforce Director is a senior-level professional responsible for overseeing workforce planning, development, and management within an organization. They ensure that the company has the right number of employees with the appropriate skills to meet business objectives. This role often involves strategic planning, talent acquisition, employee retention, and organizational development. Workforce Directors collaborate with HR and business leaders to align workforce strategies with company goals and improve overall productivity.
How does a workforce director typically collaborate with other departments to ensure staffing aligns with organizational goals?
A Workforce Director works closely with department heads, HR, and senior leadership to forecast staffing needs and develop strategic workforce plans. Regular meetings and data sharing are common to align hiring, training, and resource allocation with business objectives. This role often involves analyzing workforce metrics, identifying skill gaps, and recommending solutions to improve productivity and retention across teams. Collaboration is key to ensuring that workforce strategies support both immediate operational demands and long-term organizational growth.
What are the key skills and qualifications needed to thrive as a workforce director, and why are they important?
To thrive as a Workforce Director, you need expertise in workforce planning, talent management, and organizational development, usually supported by a degree in human resources or business administration. Familiarity with HRIS systems, advanced data analytics tools, and relevant certifications such as SHRM-SCP or SPHR are commonly expected. Strong leadership, strategic thinking, and excellent interpersonal skills set outstanding Workforce Directors apart. These skills and qualifications enable effective alignment of workforce strategies with business goals, ensuring optimal staffing and organizational performance.
What is the difference between Workforce Director vs Human Resources Manager?
| Aspect | Workforce Director | Human Resources Manager |
|---|---|---|
| Primary Focus | Strategic workforce planning and talent development | Employee relations, recruitment, and HR policies |
| Required Credentials | Bachelor's degree; often advanced degrees in HR, business, or related fields | Bachelor's degree in HR, Business, or related field; HR certifications preferred |
| Work Environment | Corporate, government, or large organizational settings | HR departments across various industries and organizations |
| Employer Usage | Used in organizations focusing on strategic workforce initiatives | Common in daily HR operations and employee management |
The Workforce Director typically oversees strategic workforce planning and talent development, working closely with executive leadership. In contrast, the Human Resources Manager handles daily HR functions like employee relations and recruitment. Both roles require similar credentials but differ in scope and focus, with the Workforce Director emphasizing long-term workforce strategies.
What are the most commonly searched types of Workforce jobs in Atlanta, GA?
The most popular types of Workforce jobs in Atlanta, GA are:
What job categories do people searching Workforce Director jobs in Atlanta, GA look for?
The top searched job categories for Workforce Director jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Workforce Director jobs?
Cities near Atlanta, GA with the most Workforce Director job openings:
Job description
This position is hybrid, working in the office 3 days a week and working from home 2 days a week, working the 9:30am shift.
The Senior Workforce Planning Specialist(Workforce Planning Coordinator II)is responsible for developing, maintaining, and optimizing staff schedules to ensure the organization meets service level objectives while maximizing efficiency. This role uses forecasting data, business trends, and workforce management tools to align staffing with demand, minimize costs, and support operational performance.
Key Responsibilities:
- Updates daily exceptions to the shift schedules in a real time mode into the scheduling system, inclusive of sick and unscheduled time off, tardies and other necessary exceptions during the business day as directed by management.
- Continuously monitors incoming call volumes, real time adherence and all offline activities (ie. ACW, AUX and time logged off) to determine an associate's availability. Reports the information to the Workforce Manager and/or leadership as necessary.
- Prepares various reports (ie adherence, daily operating reports, call etc.) for the leadership team according to scheduled timeframes to assist them with the daily and future achievement service level objectives.
- Create and maintain accurate agent schedules based on forecasted demand and business requirements
- Optimize schedules to meet service level agreements (SLAs), occupancy, and productivity targets
- Manage schedule adjustments including shift swaps, time-off requests, and real-time changes
- Collaborate with forecasting and real-time teams to ensure alignment across WFM functions
- Analyze scheduling effectiveness and recommend improvements to increase efficiency
- Ensure compliance with labor laws, company policies, and contractual obligations
- Monitor schedule adherence trends and provide insights to leadership
- Support capacity planning by identifying gaps in staffing and proposing solutions
- Maintain data integrity within workforce management systems
- Generate reports and dashboards on scheduling performance metrics
Qualifications:
- 2+ years of experience in Workforce Management, scheduling, or call center operations
- Strong analytical and problem-solving skills
- Proficiency in WFM tools (e.g., Genesys Cloud, NICE, Verint, or similar platforms)
- Advanced Excel skills (pivot tables, formulas, data analysis)
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced, dynamic environment
Key Competencies:
- Analytical thinking and data interpretation
- Time management and prioritization
- Communication and cross-functional collaboration
- Adaptability and decision-making under pressure
- Continuous improvement mindset
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Bachelor's degree in Business, Finance, Statistics, or related field (or equivalent experience)
- GenCloud and Salesforce experience
#LI-Hybrid
About ADP
Sourced by ZipRecruiter
We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Roseland, NJ, US
Year founded
1949