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Workforce Director Jobs in Utah (NOW HIRING)

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

Workforce Management & Systems * Own forecasting, scheduling, and staffing to meet service levels across all phone teams * Direct the Call Center Software SME to fully utilize our platforms (e.g ...

Hackajob

Director, Customer Care

Lehi, UT · On-site

$130K/yr

Director, Customer Care Lehi, UT, United States Up to $130,000/ year hackajob is partnering with ... Oversee workforce planning, staffing models, and capacity alignment to meet demand People ...

hackajob

Director, Customer Care

Lehi, UT · On-site

$130K/yr

Director, Customer Care Lehi, UT, United States Up to $130,000/ year hackajob is partnering with ... Oversee workforce planning, staffing models, and capacity alignment to meet demand People ...

GWC Capital

Director, Retail Stores

Orem, UT · On-site

$110 - $160/hr

Oversee hiring, onboarding, performance management, employee relations, and workforce planning ... direct oversight of managers * Proven experience managing a business unit, district, or market ...

Pwc

Oracle HCM Director

Salt Lake City, UT · On-site

$155K - $410K/yr

... workforce planning to align with client strategic objectives - Promoting organizational development and change management strategies to improve employee engagement and relations - Building ...

HomeBuilt

Director, Retail Stores

Orem, UT · On-site

Oversee hiring, onboarding, performance management, employee relations, and workforce planning ... direct oversight of managers * Proven experience managing a business unit, district, or market ...

ION Solar, LLC

Director of Operations

Orem, UT · On-site

$110 - $150/hr

Director of Operations# Director of OperationsUT Corp - Orem, UT 84057## Description**ION Solar ... workforce management, and operational forecasting* Foster a positive, solutions-oriented culture ...

Ion Solar

Director of Operations

Orem, UT · On-site

$120 - $180/hr

ION SolarFull-Time | Director of OperationsAbout UsWe are a growing solar company focused on ... workforce management, and operational forecastingFoster a positive, solutions-oriented culture ...

Wendy's

Area Director

Salt Lake City, UT · On-site

Position Description As an Area Director, you will oversee our management staff and develop top ... We are committed to creating a diverse and inclusive workforce and providing reasonable ...

Wendy's

Area Director

Salt Lake City, UT

Position Description As an Area Director, you will oversee our management staff and develop top ... We are committed to creating a diverse and inclusive workforce and providing reasonable ...

Verisk Analytics

Director, Customer Care

Lehi, UT · On-site

Oversee workforce planning, staffing models, and capacity alignment to meet demand People ... direct customers across the entire policy lifecycle of life and annuities for both individual and ...

Lancesoft INC

Director of Pharmacy

Vernal, UT · On-site

$146K - $198K/yr

Up to $20,000 A Director of Pharmacy who excels in this role: Directs the department's activities ... We provide Global Workforce Solutions with a human touch.

Verisk

Director, Customer Care

Lehi, UT · On-site

$115K - $130K/yr

Oversee workforce planning, staffing models, and capacity alignment to meet demand People ... direct customers across the entire policy lifecycle of life and annuities for both individual and ...

Verisk

Director, Customer Care

Lehi, UT · On-site

Description We are seeking an experienced and strategic leader to join our organization as Director ... Oversee workforce planning, staffing models, and capacity alignment to meet demand People ...

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All JobsWorkforce JobsWorkforce Director JobsWorkforce Director Jobs in Utah

Workforce Director information

See Utah salary details

$24.8K

$73.6K

$124.1K

How much do workforce director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for workforce director in Utah is $73,623.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,976.00 and $86,614.00 per year, depending on experience, location, and employer.

What is a workforce director?

A Workforce Director is a senior-level professional responsible for overseeing workforce planning, development, and management within an organization. They ensure that the company has the right number of employees with the appropriate skills to meet business objectives. This role often involves strategic planning, talent acquisition, employee retention, and organizational development. Workforce Directors collaborate with HR and business leaders to align workforce strategies with company goals and improve overall productivity.

How does a workforce director typically collaborate with other departments to ensure staffing aligns with organizational goals?

A Workforce Director works closely with department heads, HR, and senior leadership to forecast staffing needs and develop strategic workforce plans. Regular meetings and data sharing are common to align hiring, training, and resource allocation with business objectives. This role often involves analyzing workforce metrics, identifying skill gaps, and recommending solutions to improve productivity and retention across teams. Collaboration is key to ensuring that workforce strategies support both immediate operational demands and long-term organizational growth.

What are the key skills and qualifications needed to thrive as a workforce director, and why are they important?

To thrive as a Workforce Director, you need expertise in workforce planning, talent management, and organizational development, usually supported by a degree in human resources or business administration. Familiarity with HRIS systems, advanced data analytics tools, and relevant certifications such as SHRM-SCP or SPHR are commonly expected. Strong leadership, strategic thinking, and excellent interpersonal skills set outstanding Workforce Directors apart. These skills and qualifications enable effective alignment of workforce strategies with business goals, ensuring optimal staffing and organizational performance.

What is the difference between Workforce Director vs Human Resources Manager?

AspectWorkforce DirectorHuman Resources Manager
Primary FocusStrategic workforce planning and talent developmentEmployee relations, recruitment, and HR policies
Required CredentialsBachelor's degree; often advanced degrees in HR, business, or related fieldsBachelor's degree in HR, Business, or related field; HR certifications preferred
Work EnvironmentCorporate, government, or large organizational settingsHR departments across various industries and organizations
Employer UsageUsed in organizations focusing on strategic workforce initiativesCommon in daily HR operations and employee management

The Workforce Director typically oversees strategic workforce planning and talent development, working closely with executive leadership. In contrast, the Human Resources Manager handles daily HR functions like employee relations and recruitment. Both roles require similar credentials but differ in scope and focus, with the Workforce Director emphasizing long-term workforce strategies.

What are the most commonly searched types of Workforce jobs in Utah?

The most popular types of Workforce jobs in Utah are:

Workforce Director jobs near you
Infographic showing various Workforce Director job openings in Utah as of August 2026, with employment types broken down into 77% Full Time, 17% Part Time, and 6% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $73,623 per year, or $35.4 per hour.

Director of Call Center Operations

Mira Home

Orem, UT • On-site

$110K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

About Mira Home - Pest Control:
At Mira Home, we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don't have to. We pride ourselves on a culture of independence, safety, and exceptional service. Whether you are a seasoned professional or looking for a new career path, we provide the training and tools necessary to help you succeed. Taking care of people is at the heart of everything we do, and that starts with our team. Mira Home exists to create peace of mind for your home, while nurturing a team where people grow, flourish, and become more than they thought possible.
We are looking for an operationally-minded leader to run the engine behind our Customer Care Center (CCC). As the Director of Call Center Operations, you will own the systems, people-readiness, and quality functions that allow our phone teams to deliver a white glove, caring experience at scale. You will partner as a peer to our Director of Call Center Performance - while they focus on the production floor (Care, Loyalty, and Inside Sales), you will own everything that enables that floor to win: workforce management, hiring pipeline, training, quality assurance, digital care, and online brand.
Your leadership will create the structure, clarity, and consistency that let every Specialist show up ready, every customer feel supported, and every team member grow into their full potential as part of the Mira Family.
Pay & Benefits
Base Pay:
$110,000-$125,000 Salary (based on experience and final level)
Performance bonus on top of Salary
Additional Benefits:
  • Health Savings Account (HSA)
  • Health, Dental, and Vision Insurance
  • 401K
  • Paid Time Off
  • HQ Building Perks
  • Bonuses on top of Salary

How You Win in This Role
Communication
  • Set clear expectations for performance, standards, and how the operations functions support the floor
  • Communicate the "why" behind processes, staffing decisions, and quality initiatives
  • Create clarity that enables both your team and the Performance team to execute with confidence
  • Address challenges directly and constructively

Development
  • Lead weekly 1 on 1s with your direct functions (Outreach, Talent, Training, WFM/Systems, Quality)
  • Build trust, celebrate success, and coach behaviors - not just results
  • Identify and develop future leaders across the support functions
  • Build a bench of trained, ready talent so the floor is never short-staffed

Alignment
  • Align every operations function with Mira's mission, values, and customer experience standards
  • Partner cross-functionally - especially with the Director of Call Center Performance - to deliver a seamless customer experience
  • Ensure consistency in how we hire, train, staff, and measure quality across all teams

Innovation
  • Identify and implement improvements in workforce management, hiring, onboarding, systems utilization, and quality
  • Fully leverage our call center technology to make the CCC more efficient and effective
  • Encourage new ideas and challenge assumptions to build a better, more scalable Care Center

Leading People
  • Bring energy, positivity, and presence every day
  • Build belief, accountability, and a culture of growth
  • Take care of your people so they can take care of our customers

Your Role in Action
The Director of Call Center Operations serves as both a leader and an operational architect, owning the functions that keep the CCC staffed, trained, measured, and running well.
Workforce Management & Systems
  • Own forecasting, scheduling, and staffing to meet service levels across all phone teams
  • Direct the Call Center Software SME to fully utilize our platforms (e.g., NICE CXone, FieldRoutes/PestRoutes, Cognigy)
  • Monitor real-time performance and intraday adjustments to protect Service Level (SLA) and occupancy
  • Build the reporting and dashboards leadership relies on to run the business

Talent, Hiring & Onboarding
  • Own the recruiting-to-ready pipeline: screening, verification, interview scheduling, and new-hire training
  • Ensure a steady flow of qualified, coachable candidates to keep every team fully staffed
  • Partner with the Talent Screener and New Hire Trainer to make onboarding fast, consistent, and phone-ready
  • Track time-to-productivity and early-tenure retention

Quality Management
  • Own the centralized Quality Management program and the three Quality Management Specialists
  • Ensure consistent, fair evaluation standards across Care, Loyalty, and Inside Sales
  • Partner with the Performance team's Leads to translate quality trends into coachable behaviors
  • Protect and elevate CSAT and the "white glove" standard on every interaction

Digital Care & Online Brand
  • Oversee the Outreach team delivering Customer Care through chat and email
  • Manage our online brand and reputation (BBB, Google Reviews, Yelp, Facebook, and more)
  • Ensure our digital presence reflects the same caring, intentional experience as our phones

Operational Execution & Accountability
  • Own daily operations across your functions and keep them tightly integrated with the production floor
  • Participate in weekly and monthly business reviews; report on trends, risks, and wins
  • Proactively communicate gaps and opportunities to the VP of Business Development
  • Take ownership of results across staffing, quality, hiring, and systems

Cross-Functional Partnership
  • Operate as a true peer to the Director of Call Center Performance - shared goals, clear lanes
  • Partner with Sales, Field Operations, and Retention to ensure feedback loops and alignment
  • Drive one consistent customer experience across every channel and team

What You Bring to the Table
  • 5+ years of call center experience, with 2+ years leading teams or functions
  • Experience owning one or more of: workforce management, quality/QA, training, hiring, or systems administration
  • Strong operational and analytical skills - comfortable with forecasting, staffing math, and reporting
  • Proven ability to build process and structure in a fast-growing environment
  • Excellent communication, coaching, and cross-functional collaboration skills
  • Familiarity with platforms such as NICE CXone and FieldRoutes/PestRoutes preferred
  • Proficiency in Microsoft Office and Google Sheets

Alignment with Mira Values
  • United - Builds strong, collaborative teams and partners as a peer
  • Caring - Leads with empathy and genuine care for people and customers
  • Intentional - Acts with purpose, structure, and clarity
  • Transformative - Develops people and builds systems that scale

Work Location
In person

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