Team Lead Telecare
Phoenix, AZ · On-site
... workforce management, customer service, operational standards, and KPIs. * Continuously monitor all day-to-day activities taking place within the Care Connection Center. * Lead by example to ensure a ...
Team Lead Telecare
Phoenix, AZ · On-site
... workforce management, customer service, operational standards, and KPIs. * Continuously monitor all day-to-day activities taking place within the Care Connection Center. * Lead by example to ensure a ...
Host
Phoenix, AZ · On-site
$15 - $17/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Host
Phoenix, AZ · On-site
$15 - $17/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Host in Downtown Gilbert!
Gilbert, AZ · On-site
$18 - $25/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Quick apply
Host in Downtown Gilbert!
Gilbert, AZ · On-site
$18 - $25/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Host
Phoenix, AZ · On-site
$15 - $17/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Host
Phoenix, AZ · On-site
$15 - $17/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Host
Phoenix, AZ · On-site
$15 - $17/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Quick apply
Host
Phoenix, AZ · On-site
$15 - $17/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Host in Downtown Gilbert!
Gilbert, AZ · On-site
$18 - $25/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Host in Downtown Gilbert!
Gilbert, AZ · On-site
$18 - $25/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Host in Downtown Gilbert!
Gilbert, AZ · On-site
$18 - $25/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Host in Downtown Gilbert!
Gilbert, AZ · On-site
$18 - $25/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server
Glendale, AZ · On-site
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Quick apply
Server
Glendale, AZ · On-site
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
server
$18 - $25/day
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
server
$18 - $25/day
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server
Glendale, AZ · On-site
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server
Glendale, AZ · On-site
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server
Cave Creek, AZ · On-site
$12.15 - $15.15/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server
Cave Creek, AZ · On-site
$12.15 - $15.15/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server
Cave Creek, AZ · On-site
$12.15 - $15.15/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Quick apply
Server
Cave Creek, AZ · On-site
$12.15 - $15.15/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server
Cave Creek, AZ · On-site
$12.15 - $15.15/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server
Cave Creek, AZ · On-site
$12.15 - $15.15/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
server
Chandler, AZ · On-site
$18 - $25/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
server
Chandler, AZ · On-site
$18 - $25/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server - North Tucson
Tucson, AZ · On-site
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server - North Tucson
Tucson, AZ · On-site
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server
Tucson, AZ · On-site
$12.45/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server
Tucson, AZ · On-site
$12.45/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server - North Tucson
Tucson, AZ · On-site
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Quick apply
Server - North Tucson
Tucson, AZ · On-site
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
server
Chandler, AZ · On-site
$18 - $25/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Quick apply
server
Chandler, AZ · On-site
$18 - $25/hr
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server
Glendale, AZ · On-site
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server
Glendale, AZ · On-site
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server - North Tucson
Tucson, AZ · On-site
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Server - North Tucson
Tucson, AZ · On-site
We believe that a variety of perspectives, backgrounds, and experiences enrich our team and strengthen our connection to the community. We are committed to building a workforce that reflects the ...
Workforce Connection information
What is a Workforce Connection job?
Workforce Connection jobs refer to positions offered through government or community programs that help connect job seekers with employers, training, and career resources. These jobs can range from entry-level to more specialized roles and often include support services such as resume assistance, interview coaching, and job placement. Workforce Connection programs aim to improve employment opportunities for individuals and support local economic growth by matching people with in-demand jobs. They may also provide access to educational resources or apprenticeships to help develop new skills.
What skills and qualifications are needed to thrive as a Workforce Connection specialist?
To thrive as a Workforce Connection specialist, you need expertise in career counseling, job placement, and workforce development, often supported by a background in human resources or social services. Familiarity with job-matching databases, applicant tracking systems, and labor market information tools is typically required. Strong interpersonal skills, active listening, and problem-solving abilities help build trust and effectively guide job seekers. These skills are critical to successfully connecting individuals with employment opportunities and fostering workforce growth in the community.
How does a Workforce Connection professional collaborate with employers and job seekers to achieve successful job placements?
A Workforce Connection professional acts as a bridge between employers and job seekers, often working closely with both to understand their needs and goals. They assess candidates’ skills, provide career counseling, and help match them with suitable job opportunities. Simultaneously, they partner with employers to identify workforce needs, develop job descriptions, and coordinate recruitment or training efforts. This collaboration involves regular communication, organizing job fairs or workshops, and following up to ensure successful placements and ongoing satisfaction for both parties.
What is the difference between Workforce Connection vs Job Coach?
| Aspect | Workforce Connection | Job Coach |
|---|---|---|
| Credentials | Varies; often no formal certification required | Typically requires certifications in career counseling or coaching |
| Work Environment | Community centers, employment agencies, online platforms | On-site at workplaces or training centers, one-on-one coaching |
| Employer & Industry Usage | Used by government agencies, nonprofits, and employment services | Employed by organizations to support employee development or job placement |
| Search & Comparison Intent | People seeking employment assistance or resources | Individuals needing personalized job support or career guidance |
Workforce Connection typically refers to programs or services that connect job seekers with employment resources, often provided by government or community agencies. A Job Coach offers personalized support to individuals, helping them develop skills and succeed in their roles. While both serve employment-related purposes, Workforce Connection is broader and more resource-oriented, whereas Job Coaches focus on direct, individualized coaching.
What are popular job titles related to Workforce Connection jobs in Arizona?
For Workforce Connection jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Workforce Connection jobs in Arizona look for?
The top searched job categories for Workforce Connection jobs in Arizona are:
What cities in Arizona are hiring for Workforce Connection jobs?
Cities in Arizona with the most Workforce Connection job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
VITAS Healthcare rating
7.0
Based on 114 frontline employees who took The Breakroom Quiz
40th of 242 rated social care providers
Job description
- Interview, hire, train, support, and develop all Telecare team members.
- Supervise all day-to-day Telecare activities to ensure the most timely patient care is delivered with all VITAS patients and families.
- Supervise Telecare teams adherence and compliance to all education, quality, workforce management, customer service, operational standards, and KPIs.
- Continuously monitor all day-to-day activities taking place within the Care Connection Center.
- Lead by example to ensure a strong understanding and connection to the VITAS mission, core values, and Care Connection Center cultural platform and initiatives.
- Support all strategies, plans, and implementations as directed by Senior Leadership.
- Emphasis on the supervision of VX data integrity to ensure a clean, billable patient record.
- Monitor and supervise all inbound call volumes and pending referrals to ensure operational service levels are met/exceeded.
- Ensure effective use of all development, counseling, and rewards and recognition tools to most effectively support Telecare.
- Support the Care Connection Center orientation and training programs to ensure that knowledge, skill, and performance standards are met and/or exceeded.
- Proactively identify operational efficiency and customer service enhancement opportunities.
- Work directly with all corresponding programs to support, meet, and/or exceed their individual patient care goals.
- Respond to complaints in a timely manner and maintain quality improvement documentation.
- Support all aspects of financial management, employment process, quality assurance and quality improvement, payroll, admissions, clinical staff, system operations, business plan development and implementation, human resource policy, and staff development/retention.
- Reviews Telecare tickets daily to ensure completion and documentation adherence to regulatory standards.
- Collaborates with Telecare PCA or DCS, Program Patient Care. HME, and Pharmacy management on all clinical and customer service enhancement opportunities.
- Responsible for on-call management team duties, as scheduled.
- Two or more years of related experience supervising an operations team in a 24/7 environment. Call Center/Customer Service management experience preferred.
- Proven success in supporting strategic plans and attaining goals in a fast-paced, dynamic environment.
- Expert in the delivery and monitoring of customer interactions.
- A solid track record of managing customer service complaints
- Experienced in leading, supervising, and supporting customer service agents
- Ability to research and analyze information and data to arrive at and articulate valid findings. This includes root cause analysis, to build recommended corrective action plans.
- Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with team members.
- Superior ability to effectively communicate at all levels both verbally and in writing
- Ability to develop spreadsheets, and use word processing and database computer software as well as MS Excel, Word and PowerPoint.
- Prior experience in working collaboratively with other functional leaders to drive strategic initiatives and action plans.
- Proven track record for supporting teams that are proactive in driving process improvement.
- Must be highly organized and able to manage multiple responsibilities.
- Model leadership behaviors supporting integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
- Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
- Completion of high school or basic education equivalency required. Bachelor's degree preferred.
- EOE/AA M/F/D/V
About Us
VITAS® Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you'll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard-find your purpose at VITAS today.
Benefits Include:
- Competitive compensation
- Health, dental, vision, life and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
- Affinity Program
Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.
Choose a Career with VITAS
What VITAS Healthcare employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About VITAS Healthcare
Sourced by ZipRecruiter
VITAS Healthcare, located in Miami, FL, US, is a pioneer in the American healthcare industry, specifically within the realm of hospice care and palliative services. The company began its operations in 1978 under the visionaries Hugh Westbrook and Esther Colliflower,both social workers, who identified the need for compassionate end-of-life care. Recognizing the dire need to fill the void in hospice care, they established VITAS Healthcare with the mission to provide patients experiencing end-of-life stages with high-quality care, demonstrating respect for every individual's decisions and maintaining a supportive environment for both the patients and their loved ones. A noteworthy achievement of VITAS is that it was the first organization to have its hospice program licensed in Florida prompting a nationwide shift in the way end-of-life care services were handled.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Miami, FL, US
Year founded
1978