Job Location: Clinic Support Office - Edmonton - In Office
Job Type: 6 month temporary with possible permanent. Full Time and Part Time.
Experience Level: Mid Level
Schedule: Days, Evenings, and/or Weekends
Number of Vacancies: 2+
COMPANY INFORMATION:Looking to make a difference? Looking to join an incredible team?
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:Reporting to the Supervisor, Referral Team, the Intake & Workflow Coordinator serves as the central coordination point for the medical review referral process. This role is responsible for receiving, validating, tracking, and routing referral files to ensure they are complete, accurately assigned, and advanced efficiently through each stage of review, from initial receipt through to physician decision and final disposition.
This position maintains workflow integrity, supports service level expectations, and acts as a central coordination point between administrative, clinical, and physician review functions.
PRINCIPAL RESPONSIBILITIES:File Intake and Validation:
Identify missing, duplicate, incomplete, or misdirected submissions and initiate appropriate follow-up.
Workflow Management and File Routing:
Identify and escalate risks to service delivery, including volume surges, backlog growth, or resourcing constraints.
Tracking and Quality Control:
Team Support and Communication:
Compliance and Confidentiality:
Perform all intake, routing, and coordination activities using established processes and systems, without reliance on artificial intelligence (AI) for clinical interpretation or decision-making.
KNOWLEDGE, SKILLS AND EXPERIENCE:Experience managing a high volume of referral files across multiple workflow stages, requiring continuous monitoring, coordination, and prioritization to maintain service levels.
Strong organizational and prioritization skills
Attention to detail
Ability to manage high-volume workloads
Process-oriented mindset
Effective written and verbal communication skills
Ability to maintain confidentiality
Proficiency with databases, document management systems, and file tracking tools
Ability to identify workflow bottlenecks and escalate issues appropriately
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.Please note, AI may be used in the selection and recruitment process. Powered by JazzHR
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