Workflow Consultant Jobs (NOW HIRING)

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.
Jack Henry's Enterprise Workflow Support & Services team is hiring a consultant to help deliver cutting edge software solutions to make our clients' lives easier! This individual works to advise financial institutions of best practices and ways that our product allows for automation and efficiency in multiple areas. Days are spent interfacing with internal and external stakeholders at high levels so good communication skills are a must! The ideal candidate is a visionary, able to work independently to identify gaps, craft high-level strategic solutions, and work collaboratively with our partners to deliver success. Jack Henry strives for a culture of growth, and from this opportunity individuals would be exposed to multiple opportunities for growth within this team or with other product groups with which they would collaborate.
This position may be worked remotely within the United States, with the exception of California.
This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
What you'll be responsible for:
• Conducts primarily remote customer operational and/or systems analysis, with on-site visits as required, to identify problems and uncover operational and system improvement opportunities. Drafts proposals, including detailed reports that outline the findings and recommendations for process improvement.
• Based on results, designs solutions and hardware/software specifications by creating detailed documents.
• Supports customers by utilizing data analytic tools and identifying ways to improve key performance factors.
• Creates solution deployment strategy.
• Ensures testing and customer training are referred to support organizations.
• Creates project plans to monitor progress, assuring all milestones are completed as projected.
• Effectively discusses JHA products, services and solutions with customers to ensure client retention.
• May identify company products or services sales opportunities to fulfill customer's current or future needs and communicates to appropriate sales team.
• May assist customers in evaluating marketing plans, identifying strategic marketing initiatives and monitoring progress of a programs performance.
• May assist customers in the design and development of marketing plans for products and services.
• May communicate marketing campaigns and assist customers with the campaign program.
• May have some financial responsibilities including project cost estimating, proposal generation, and invoicing.
• May participate in sales and proposal presentations in addition to completing ongoing team account activities.
• May assist less experienced peers.
• May perform other job duties as assigned.
What you'll need to have:
• A minimum of 4 years of experience in any of the following: information technology, business analysis, project coordination, technology consulting, or technical sales.
• Experience working for a bank or a credit union.
• Customer service experience in a financial or technical role.
What would be nice for you to have:
• Strong communication and customer interaction skills.
• Strong organizational skills.
• Strong knowledge of the financial industry.
• Able to define system and functional requirements.
• Able to analyze current processes and identify recommendations for improvement.
• Able to project a positive image to customers.
• Able to meet aggressive deadlines.
• Able to work on multiple projects concurrently.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.
Why Jack Henry?
At Jack Henry, we live by the motto: " Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.
We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.
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