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Workday Support Remote information

What are the key skills and qualifications needed to thrive as a Workday Support Remote professional, and why are they important?

To thrive as a Workday Support Remote professional, you need a solid understanding of Workday HCM or Finance modules, problem-solving abilities, and relevant experience in HRIS or ERP systems. Familiarity with Workday tools, ticketing systems like ServiceNow, and certifications such as Workday Pro or Workday Certified are typically expected. Strong communication, attention to detail, and customer service skills help you resolve issues efficiently and collaborate across remote teams. These competencies ensure quick resolution of user challenges, maximize system performance, and enhance overall user satisfaction.

What is a Workday Support Remote position?

A Workday Support Remote position involves providing technical assistance and troubleshooting for users of the Workday software platform, all while working from a remote location. These professionals help resolve system issues, answer user questions, and ensure that Workday operates smoothly for clients or employees. They often collaborate with HR, payroll, and IT teams to support system updates, integrations, and day-to-day functionality. This role requires strong problem-solving skills, knowledge of Workday modules, and the ability to communicate effectively with users remotely.

What is the difference between Workday Support Remote vs Workday Analyst?

AspectWorkday Support RemoteWorkday Analyst
Required CredentialsWorkday certifications, basic HR/finance knowledgeWorkday certifications, HR/finance background, analytical skills
Work EnvironmentRemote, support-focused, customer serviceRemote or on-site, analysis and configuration tasks
Employer & Industry UsageHR and payroll service providers, large corporationsConsulting firms, large enterprises, HR departments
Common Search & ComparisonYesYes

Workday Support Remote primarily involves assisting users with Workday system issues and providing support, while Workday Analyst focuses on analyzing, configuring, and optimizing Workday modules. Both roles often require similar certifications and can be remote, but their core responsibilities differ in support versus analysis.

What are some common challenges faced by Workday Support professionals working remotely, and how can they overcome them?

Workday Support professionals working remotely often encounter challenges such as troubleshooting complex issues without direct access to end users, maintaining effective communication with cross-functional teams, and staying up-to-date with Workday updates. Overcoming these hurdles typically involves leveraging collaboration tools, establishing clear communication channels, and participating in regular virtual training sessions. Building a strong network within the organization and documenting solutions thoroughly can also help ensure timely and accurate support for users.
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What job categories do people searching Workday Support Remote jobs in Texas look for? The top searched job categories for Workday Support Remote jobs in Texas are:
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Workday Support Remote jobs near you
Workday Certified Reporting & Prism Analytics Consultant

Workday Certified Reporting & Prism Analytics Consultant

Intecrowd

Austin, TX • On-site, Remote

Full-time

Posted 24 days ago

Job description

Founded by former Workday clients, we value partnership and engagement as a cornerstone of our business. With years of functional and technical experience in all phases of Workday's deployment life cycle, we can determine the most efficient integration designs and rapid deployment strategies. We develop maintainable solutions and provide support for integration testing and updates for new Workday releases.

Intecrowd is seeking a Certified Workday Reporting & Prism Analytics Consultant. If you are passionate about Workday technology, assisting clients, and all the challenges that go with being a consultant, you will want to be a part of our team.

This remote role can be located anywhere in the United States or Canada to perform the required responsibilities.

KEY EXPECTATIONS

  • Provide Workday technical consulting services by acting as subject matter expert and leading clients through the entire systems development lifecycle from requirements through deployment.
  • Own the design and development of reporting solutions and Prism analytics strategies for customers implementing Workday.
  • Lead the discovery, design, configuration, and testing support for Workday reporting needs and Prism Analytics use cases.
  • Understand technical issues, expertly resolve issues, and communicate effectively with the client.
  • Train and mentor less experienced team members.
  • Advise clients on options, risks, and any impacts related to reporting.
  • Answer all inquiries on a timely basis.
  • Complete tasks efficiently and in a timely manner.
  • Responsible for key communication to project and client leadership.
  • Continually seek ways to improve the process of delivering Workday solutions.
  • Share knowledge to continually improve implementation methodology.
  • Provide quality formal and informal documentation consistent with documentation standards.
  • Close attention to detail.

Required Skills

  • 2+ years of Workday Reporting & Prism Analytics experience or relevant industry experience.
  • Active Workday Partner certification in Prism Analytics required.
  • Team player who can collaborate and communicate effectively.
  • Quick learner, motivated to understand various technologies used in the Workday ecosystem.
  • Bachelor's degree in Finance, Business Administration, Human Resources, Accounting, Economics, or Computer Science. MBA is a plus.
  • High proficiency with MS Excel, ASAP Utilities, MS Office Suite.
  • Understanding of data modeling concepts with an ability to manipulate data using software tools such as Excel, Tableau, or SQL.
  • Adaptable, agile, and quick to adjust to customer needs.
  • Experience defining the object model of a complex business system by mapping its components.
  • Experience with Data Warehousing, Data Architecture and Data Audits.
  • Passion for providing exceptional customer service.
  • Ability to effectively manage against timelines and goals.
  • Excellent verbal and written communication skills.
  • Business analysis and requirements gathering abilities.

Desired Skills & Experience

  • Data structure experience and reporting in other analytical systems such as Tableau, PowerBI, TeraData Warehouses, MySQL, etc.
  • Experience developing and implementing analytics and data insights.
  • Previous consulting experience with a consulting/software company.
  • Previous experience deploying Workday, SAP, Oracle, PeopleSoft, ADP or similar applications.
  • Ability to learn technology quickly through instruction and self-training.
  • Experience deploying multiple Financials or Human Capital Management projects simultaneously is highly valued.

Employer's Rights:

Intecrowd has the right to revise this job description at any time. This job description is not a contract for employment. This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Equal Opportunity Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran.

Applications for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Intecrowd.