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Work Study Call Center Trainer Jobs in Virginia (NOW HIRING)

Massanutten

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of ... Prior customer service/guest relations experience and previous hotel/resort work experience

Massanutten

Call Center Agent

VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of ... Prior customer service/guest relations experience and previous hotel/resort work experience

Acclaim Technical Services

Call Center Operator

Herndon, VA · On-site

$80K - $104K/yr

We are actively hiring a Call Center Operator with TS/SCI clearance and polygraph to join our Alder ... Our employee owners value the flexibility at ATS that allows them to balance quality work and their ...

notifyMD

Call Center Specialist

Chesapeake, VA · On-site

$17.50/hr

Overnight Call Center SpecialistsCall Center Specialists at notifyMD provide friendly, professional ... We provide all the training in a positive team environment designed for your success!Your work will ...

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notifyMD

Call Center Representative

Chesapeake, VA · On-site

$17.50/hr

Chesapeake, VA (In-Office) l Pay: $17.50/hrSchedule: 40 hrs/week, 10-hr shifts l Must work one ... We provide comprehensive training to set you up for success from day one. What You'll Do:Warmly ...

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Work Study Call Center Trainer information

What does a Work Study Call Center Trainer do?

A Work Study Call Center Trainer is responsible for training student employees who work in a call center, typically within a university or college setting. They develop training materials, lead instructional sessions, and provide ongoing support to ensure staff are prepared to handle calls professionally and effectively. Additionally, they may monitor performance, offer feedback, and assist with troubleshooting call center software and procedures. This role helps maintain high standards of customer service and ensures that call center operations run smoothly.

What are the key skills and qualifications needed to thrive as a Work Study Call Center Trainer?

To thrive as a Work Study Call Center Trainer, you need strong communication skills, experience in customer service, and familiarity with call center best practices, often supported by an associate's or bachelor's degree. Proficiency with call center management software, CRM systems, and training platforms is typically required. Exceptional interpersonal skills, patience, and the ability to motivate and coach others help trainers connect with trainees and foster a positive learning environment. These skills are essential to effectively prepare staff for high-quality customer interactions and ensure consistent performance standards in the call center.

What are some common challenges faced by Work Study Call Center Trainers, and how can they be addressed?

Work Study Call Center Trainers often encounter challenges such as varying skill levels among student staff, managing high turnover, and ensuring consistent training quality. To address these, trainers can develop adaptable training materials, offer regular refresher sessions, and use feedback to tailor coaching methods. Building strong relationships and fostering a supportive team environment also helps new hires feel comfortable and confident, improving retention and performance.

How much do work study call center trainers usually pay?

Work study call center trainers typically earn between $10 and $15 per hour, depending on the institution and location. The pay may also vary based on experience, training responsibilities, and whether the role includes additional benefits or stipends.

What are the most commonly searched types of Call Center Trainer jobs in Virginia?

The most popular types of Call Center Trainer jobs in Virginia are:

Work Study Call Center Trainer jobs near you

Call Center Agent - Martinsville

YoungWilliams Child Support Services

Martinsville, VA • On-site

$16/hr

Other

PTO

Re-posted 19 days ago

Job description

Customer Service Representative/Call Center Agent

***Earn up to $16 per hour – Bonus Opportunities paid Biweekly***

***Paid Holidays – Paid Time Off - Paid Training - Benefits Package available***

***Full time, Monday – Friday, Day shift***

Summary of Position

The Customer Service Representative/Call Center Agent represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly.

Essential Job Requirements

  • Must have the ability to work independently with little or no supervision and meet the minimum requirement of number of calls answered per day.
  • Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload.
  • Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center.
  • Regular and timely attendance.
  • Other duties as assigned.

Required Education

A high school diploma or equivalent required. A degree or certificate in a related field preferred

Required Experience

Call center experience preferred. Computer experience and typing proficiency required.

YoungWilliams is an equal opportunity employer.

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