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Work From Home Xerox Customer Service Jobs (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

Globe Life American Income Division

Customer Service - WFH

$16.50 - $22.25/hr

About the job Customer Service - WFH We are the only 100% union-label supplemental benefits provider in the world , proudly serving over 40,000 unions and associations internationally. For more than ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

IBEX

Customer Service - Work at Home

$16.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

CPJ Recruitment

Work From Home Customer Service Remote

$16.50 - $22.25/hr

About the job Work From Home Customer Service Remote Responsibilities * Communicate with customers via phone, email and chat * Provide knowledgeable answers to questions about product, pricing and ...

UnifyCX

Customer Service Representative - Work from home

$17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

UnifyCX is growing and we are looking for an experienced and extraordinary Customer Service Representatives to join our motivated and ambitious Work from Home team. Unique schedules! Pay Rate ...

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How much do work from home xerox customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for work from home xerox customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are common challenges faced by work from home Xerox customer service representatives, and how can they be effectively managed?

Work From Home Xerox Customer Service representatives often face challenges such as maintaining clear communication with customers and colleagues remotely, managing time efficiently without in-person supervision, and troubleshooting technical issues from home. To manage these, representatives benefit from setting up a dedicated workspace, using company-provided communication platforms effectively, and following structured schedules. Regular check-ins with team leads and ongoing training also help in staying updated on products and best practices, ensuring high-quality customer support.

What skills and qualifications are needed to thrive as a work from home Xerox customer service representative?

To excel as a Work From Home Xerox Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and standard office applications is important. Outstanding active listening, patience, and time management are essential soft skills for handling customer inquiries remotely. These skills ensure customer satisfaction, efficient issue resolution, and productivity in a virtual work environment.

What is a work from home Xerox customer service representative?

Work From Home Xerox Customer Service jobs involve providing support to Xerox customers remotely, typically via phone, email, or chat. Employees handle inquiries about Xerox products, assist with troubleshooting, process orders, and resolve customer concerns. These roles require strong communication skills, a reliable internet connection, and the ability to work independently. Xerox provides training and resources to help remote customer service representatives succeed in their roles.
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What cities are hiring for Work From Home Xerox Customer Service jobs?

Cities with the most Work From Home Xerox Customer Service job openings:

What states have the most Work From Home Xerox Customer Service jobs?

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Work From Home Xerox Customer Service jobs near you
Infographic showing various Work From Home Xerox Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.
Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Employment Type: FULL_TIME

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