The qualifications that you need to get a work from home job that uses a telephone vary depending on the employer and industry. However, companies commonly seek applicants with strong interpersonal and communication skills. Customer service and answering service agents may also need prior customer service experience, while specialized support providers may need advanced knowledge in the area in which they provide support. Employers can also require a computer or telecommunications-related technical degree or equivalent experience. Along with access to a reliable telephone system, you usually need a computer to log calls and enter relevant data in this type of role.