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Work From Home Labcorp Customer Service Jobs in Virginia

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

McQuade Organization

$16 - $21.75/hr

Build strong relationships by providing exceptional customer service before, during, and after ... If you enjoy helping people, building relationships, and working from home, this could be an ...

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Work From Home Labcorp Customer Service information

What is the difference between Work From Home Labcorp Customer Service vs Work From Home Labcorp Medical Customer Service?

AspectWork From Home Labcorp Customer ServiceWork From Home Labcorp Medical Customer Service
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare or medical customer service experience
Work EnvironmentRemote call center or customer supportRemote healthcare support, often with medical terminology
Employer & IndustryLabcorp, healthcare diagnosticsLabcorp, healthcare diagnostics with a focus on medical inquiries
Common Search IntentCustomer service roles in healthcareMedical-specific customer support roles in healthcare

Work From Home Labcorp Customer Service primarily involves general customer support for healthcare diagnostics, while Work From Home Labcorp Medical Customer Service focuses on medical-related inquiries requiring healthcare knowledge. Both roles are remote, require similar credentials, but differ in medical expertise and support scope.

Does Work From Home Labcorp Customer Service have remote jobs?

Yes, Work From Home Labcorp Customer Service positions are available as remote jobs. These roles typically require strong communication skills, computer proficiency, and the ability to work independently in a virtual environment.
What are popular job titles related to Work From Home Labcorp Customer Service jobs in Virginia? For Work From Home Labcorp Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Work From Home Labcorp Customer Service jobs in Virginia look for? The top searched job categories for Work From Home Labcorp Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Work From Home Labcorp Customer Service jobs? Cities in Virginia with the most Work From Home Labcorp Customer Service job openings:
Work From Home Labcorp Customer Service jobs near you

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.
Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Employment Type: FULL_TIME

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