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Work From Home Inbound Customer Service Jobs in Puerto Rico

Collins Aerospace

Sr. Data Analyst (Puerto Rico)

Santa Isabel, PR · Remote

$77K - $97K/yr

  • Medical

  • Life

  • Retirement

The Services Management team within the RTX Collaboration and Digital Workspace organization is ... Employees who are working in Remote roles will work primarily offsite (from home). The employee may ...

Danaher

Field Application Specialist

Caguas, PR · On-site +1

  • Medical

  • Life

  • PTO

... which you can work remotely from your home. Additional information about this remote work ... We partner with customers across the globe to help them solve their most complex challenges ...

Capitol Bridge, LLC

Senior Billing Specialist (Remote)

PR · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Excellent customer service skills, positive attitude, attention to detail, accountability to complete work assigned independently with urgency, and the ability to balance multiple tasks. * Support ...

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Work From Home Inbound Customer Service information

What is a work from home inbound customer service job?

Work from home inbound customer service jobs involve assisting customers over the phone, chat, or email from a remote location, usually your own home. These roles focus on responding to incoming customer inquiries, resolving issues, processing orders, and providing product or service information. Employees typically need a reliable internet connection, a quiet workspace, and good communication skills. Many companies provide training and equipment, and shifts can often be flexible. This type of job is popular for those seeking work-life balance and the ability to avoid commuting.

What are the key skills and qualifications needed to thrive as a work from home inbound customer service representative?

To thrive as a Work From Home Inbound Customer Service Representative, you need strong communication skills, problem-solving ability, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer systems is often required. Exceptional patience, self-motivation, and time management skills help individuals stand out in this remote environment. These skills and qualities are crucial for delivering efficient, high-quality customer support and maintaining productivity outside of a traditional office setting.

What are some common challenges faced when working from home as an inbound customer service representative, and how can they be managed?

One common challenge in a remote inbound customer service role is maintaining focus and productivity in a home environment, where distractions can be more prevalent. Additionally, it can be harder to stay connected with team members and access immediate support compared to a traditional call center. To manage these challenges, it’s helpful to establish a dedicated workspace, adhere to a consistent schedule, and make use of company-provided communication tools for regular check-ins and collaboration with your team. Many companies also offer virtual training and resources to help remote agents stay engaged and successful.

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For Work From Home Inbound Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Work From Home Inbound Customer Service jobs in Puerto Rico look for?

The top searched job categories for Work From Home Inbound Customer Service jobs in Puerto Rico are:

Work From Home Inbound Customer Service jobs near you
Infographic showing various Work From Home Inbound Customer Service job openings in Puerto Rico as of June 2026, with employment types broken down into 4% As Needed, 89% Full Time, and 7% Part Time. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

Sr. Data Analyst (Puerto Rico)

Collins Aerospace

Santa Isabel, PR • Remote

$77K - $97K/yr

Full-time

Medical, Life, Retirement

Posted 8 days ago

Collins Aerospace rating

8.4

Company rating: 8.4 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

33rd of 72 rated aerospace companies

Job description

Date Posted:

2026-08-07

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

The Services Management team within the RTX Collaboration and Digital Workspace organization is looking for a Administrator/Data Analyst to provide support for product and software reporting and integrations of data to up\downstream support queues.

What You Will Do

  • Collect, analyze, and maintain data from multiple collaboration platforms to support operational and strategic decision-making
  • Develop and maintain dashboards, metrics and recurring reports for leadership and cross-functional teams.
  • Ensure data accuracy and consistency across reporting resources
  • Identify trends, risks and opportunities through data analysis.
  • Responsible for making minor changes or enhancements in systems and processes to solve problems or improve effectiveness of work area.
  • Communicate complex technical information clearly to both technical and non-technical stakeholders.
  • Collaborate effectively with cross-functional teams using a variety of methods and tools.
  • Travel 10%
  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

  • A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
  • 2+ years of experience working in a Data Analytics role.
  • 2+ years of experience working with Microsoft Office (Excel, Powerpoint, Word, Sharepoint)

Qualifications We Prefer

  • Experience working with Confluence
  • Service Now use and reporting (or similar tool) experience – recommended
  • Analytical thinker and problem solver
  • Works autonomously with limited supervision
  • PowerBI – scripting experience
  • Igloo – scripting/report writing
  • Zoom API experience
  • Microsoft Access power user

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

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What Collins Aerospace employees say

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About Collins Aerospace

Sourced by ZipRecruiter

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2018

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