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Work From Home Healthcare Concierge Jobs (NOW HIRING)

HealthTeam Advantage

HealthCare Concierge

$15.75 - $20.50/hr

Receive all inbound calls from the member population and conduct proactive outbound calls as ... Ability to work before/past normal shift hours to complete any outstanding tasks for a member(s)

Sagility

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and ...

Sagility LLC

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and ...

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Work From Home Healthcare Concierge information

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How much do work from home healthcare concierge jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for work from home healthcare concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a work from home healthcare concierge, and why are they important?

To thrive as a Work From Home Healthcare Concierge, you need a solid understanding of healthcare processes, customer service, and often some background in health administration or a related field. Familiarity with healthcare management software, HIPAA compliance tools, and secure communication platforms is typically required. Outstanding communication, problem-solving skills, and empathy help you effectively assist patients and coordinate care remotely. These skills ensure efficient patient support, accurate information delivery, and a positive healthcare experience in a virtual environment.

What is a work from home healthcare concierge?

A Work From Home Healthcare Concierge is a professional who assists patients, clients, or healthcare providers remotely by coordinating healthcare services, answering questions, scheduling appointments, and navigating insurance or billing concerns. They typically serve as the main point of contact for individuals seeking personalized assistance with their healthcare needs. Working remotely, these concierges use phone, email, or online platforms to deliver support, helping to ensure positive healthcare experiences and resolve issues efficiently.

How does a work from home healthcare concierge typically interact with patients and healthcare providers remotely?

As a Work From Home Healthcare Concierge, most of your interactions with patients and healthcare providers occur via phone calls, secure messaging platforms, and video conferencing tools. You'll coordinate care, answer patient inquiries, schedule appointments, and assist with navigating insurance and benefits, all while maintaining patient confidentiality. Strong communication skills, empathy, and comfort with technology are essential, as you will often serve as the primary point of contact for patients seeking guidance and support throughout their healthcare journey.

What is the difference between Work From Home Healthcare Concierge vs Medical Customer Service Representative?

AspectWork From Home Healthcare ConciergeMedical Customer Service Representative
CredentialsBasic healthcare knowledge, customer service skillsHigh school diploma, customer service experience
Work EnvironmentRemote, healthcare-focused settingRemote, healthcare or insurance call centers
Employer & IndustryHealthcare providers, concierge servicesInsurance companies, healthcare providers
Search & Comparison IntentUnderstanding roles in healthcare supportCustomer service jobs in healthcare

The main difference is that a Work From Home Healthcare Concierge offers personalized healthcare guidance and concierge services, often requiring healthcare knowledge, while a Medical Customer Service Representative handles general patient inquiries and insurance questions. Both roles are remote and serve the healthcare industry, but the concierge role focuses more on personalized assistance and healthcare navigation.

More about Work From Home Healthcare Concierge jobs
What cities are hiring for Work From Home Healthcare Concierge jobs? Cities with the most Work From Home Healthcare Concierge job openings:
What states have the most Work From Home Healthcare Concierge jobs? States with the most job openings for Work From Home Healthcare Concierge jobs include:
What job categories do people searching Work From Home Healthcare Concierge jobs look for? The top searched job categories for Work From Home Healthcare Concierge jobs are:
Work From Home Healthcare Concierge jobs near you
Infographic showing various Work From Home Healthcare Concierge job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

HealthCare Concierge

HealthTeam Advantage

Remote

$15.75 - $20.50/hr

Full-time

Re-posted 8 days ago

Job description

The Healthcare Concierge should have relevant customer service experience, preferably with Medicare, specifically Medicare Advantage programs, and be familiar with PPOs and HMOs. Must have strong oral and written communication skills, planning and problem-solving skills, and be skilled in personal diplomacy. The applicant must possess a high level of motivation, professionalism, and ethical conduct and place a premium on treating others with dignity and respect.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Receive all inbound calls from the member population and conduct proactive outbound calls as assigned
  • Address member concerns and answer questions related to claims issues, provider resources, benefits, billing, member enrollment/disenrollment and service issues
  • Resolution and timely response to all member problems within expected or required timeframes
  • Adhere to set Member Services call center metrics and call evaluation requirements, including, but not limited to, set monthly call volume, call quality scores, abandonment rates, CMS service levels, and missed/refused call volume.
  • Assist with responding to member inquiries via email
  • Maintain personal metrics to establish performance levels of the team
  • Management of the customer relationship to ensure retention and maintain member loyalty
  • Provide member education and counseling on access to services, benefits, and providers
  • Assume ownership and responsibility for member satisfaction with HealthTeam Advantage
  • Maintain completion of special projects, as assigned. This includes, but is not limited to, member outreach and follow-up.
  • Assist in the grievance and appeals process
  • Perform verification calls for members who have enrolled in the HealthTeam Advantage plan, as well as perform welcome calls to those members who do not require a verification call
  • Perform outreach calls for members who have enrolled and require provider attestation or HRA completion.
  • Ability to work before/past normal shift hours to complete any outstanding tasks for a member(s).
  • May have to work mandatory overtime during certain timeframes in the calendar year (i.e., AEP, Quality Measure initiatives, other special projects)
  • Ability to work either the 8:00 AM-5:00 PM, 8:30 AM-5:30 PM, 9:00 AM-6:00 PM, or 11:00 AM-8:00 PM Monday through Friday outside of the Annual Enrollment Period and ability to be flexible with time during the Annual Enrollment Period when Healthcare Concierge Service hours are 8:00 AM-8:00 PM, seven days a week.
  • All other duties as assigned.

EDUCATION AND EXPERIENCE
Education:
  • High School diploma, GED, or equivalent work experience

Required Experience:
  • Customer service, sales, or account management experience
  • Call Center/ High call volume handling experience
  • Managed care or health plan operations experience

Preferred Experience:
  • Healthcare Concierge experience
  • Medicare Experience

Other Requirements:
  • Annual Flu Vaccine

KNOWLEDGE, SKILLS, AND ABILITIES
Required Competencies:
  • Call Center/Customer Service Experience
  • Excellent problem-solving and organizational skills
  • Strong interpersonal communication skills
  • Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • Ability to work independently or as a team
  • Operate general office equipment, including but not limited to computers, phones, and related devices

Preferred Competencies:
  • Thorough knowledge of CMS guidelines, processes, and systems

PHYSICAL REQUIREMENTS
  • Exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or
  • A negligible amount of force is frequently (1/3 to 2/3 of the time) required to lift, carry, push, pull, or otherwise move objects, including the human body.
  • Sedentary work involves sitting most of the time but may include walking or standing for brief periods.
  • Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

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