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Work From Home Healthcare Concierge Jobs (NOW HIRING)

tenavistaffing

Member Care Concierge

Pittsburgh, PA · Remote

$15 - $19.50/hr

Work Authorization: Must be authorized to work in the United States Schedule: Standard business ... We connect healthcare organizations with professionals who bring empathy, accountability, and ...

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American Specialty Health

$18/hr

... site of care administrative support, and wellness programs. Concierge team members use critical ... Work-from-home (WFH) environment. American Specialty Health is an Equal Opportunity/Affirmative ...

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How much do work from home healthcare concierge jobs pay per hour?

As of May 28, 2026, the average hourly pay for work from home healthcare concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home Healthcare Concierge, and why are they important?

To thrive as a Work From Home Healthcare Concierge, you need a solid understanding of healthcare processes, customer service, and often some background in health administration or a related field. Familiarity with healthcare management software, HIPAA compliance tools, and secure communication platforms is typically required. Outstanding communication, problem-solving skills, and empathy help you effectively assist patients and coordinate care remotely. These skills ensure efficient patient support, accurate information delivery, and a positive healthcare experience in a virtual environment.

How does a Work From Home Healthcare Concierge typically interact with patients and healthcare providers remotely?

As a Work From Home Healthcare Concierge, most of your interactions with patients and healthcare providers occur via phone calls, secure messaging platforms, and video conferencing tools. You'll coordinate care, answer patient inquiries, schedule appointments, and assist with navigating insurance and benefits, all while maintaining patient confidentiality. Strong communication skills, empathy, and comfort with technology are essential, as you will often serve as the primary point of contact for patients seeking guidance and support throughout their healthcare journey.

What is a Work From Home Healthcare Concierge?

A Work From Home Healthcare Concierge is a professional who assists patients, clients, or healthcare providers remotely by coordinating healthcare services, answering questions, scheduling appointments, and navigating insurance or billing concerns. They typically serve as the main point of contact for individuals seeking personalized assistance with their healthcare needs. Working remotely, these concierges use phone, email, or online platforms to deliver support, helping to ensure positive healthcare experiences and resolve issues efficiently.

What is the difference between Work From Home Healthcare Concierge vs Medical Customer Service Representative?

AspectWork From Home Healthcare ConciergeMedical Customer Service Representative
CredentialsBasic healthcare knowledge, customer service skillsHigh school diploma, customer service experience
Work EnvironmentRemote, healthcare-focused settingRemote, healthcare or insurance call centers
Employer & IndustryHealthcare providers, concierge servicesInsurance companies, healthcare providers
Search & Comparison IntentUnderstanding roles in healthcare supportCustomer service jobs in healthcare

The main difference is that a Work From Home Healthcare Concierge offers personalized healthcare guidance and concierge services, often requiring healthcare knowledge, while a Medical Customer Service Representative handles general patient inquiries and insurance questions. Both roles are remote and serve the healthcare industry, but the concierge role focuses more on personalized assistance and healthcare navigation.

More about Work From Home Healthcare Concierge jobs
What cities are hiring for Work From Home Healthcare Concierge jobs? Cities with the most Work From Home Healthcare Concierge job openings:
What states have the most Work From Home Healthcare Concierge jobs? States with the most job openings for Work From Home Healthcare Concierge jobs include:
What job categories do people searching Work From Home Healthcare Concierge jobs look for? The top searched job categories for Work From Home Healthcare Concierge jobs are:
Work From Home Healthcare Concierge jobs near you
Infographic showing various Work From Home Healthcare Concierge job openings in the United States as of May 2026, with employment types broken down into 9% Full Time, and 91% Part Time. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Member Care Concierge

tenavistaffing

Pittsburgh, PA • Remote

$15 - $19.50/hr

Full-time

Medical

Posted yesterday

Job description

Member Care Concierge

Location: 100% Remote (Eastern Time Zone Only)

Job Type: Contract: Until the end of the year.

Work Authorization: Must be authorized to work in the United States
Schedule: Standard business hours

About Tenavi Staffing

Tenavi Staffing partners with organizations to deliver execution-ready talent that makes an immediate impact. Our focus is simple: strong relationships, quality talent, and successful outcomes.

We connect healthcare organizations with professionals who bring empathy, accountability, and operational excellence to every member interaction.

Overview

We are seeking a compassionate and service-driven Member Care Concierge to support Medicare Advantage members through personalized healthcare navigation and member engagement. This role serves as a key connection point between members, providers, and health plan operations teams to help ensure a smooth and supportive healthcare experience.

The ideal candidate is organized, proactive, and comfortable guiding members through benefits, appointments, referrals, and care coordination needs while delivering a high level of customer service. This position plays an important role in improving member satisfaction, engagement, and quality outcomes.

Key Responsibilities

• Provide personalized support to Medicare Advantage members regarding healthcare coverage, care coordination, and wellness resources
• Conduct proactive outbound outreach to engage members and support ongoing healthcare needs
• Follow up on assigned member cases to ensure timely resolution and quality service
• Assist members with scheduling appointments with primary care providers and specialists
• Educate members on gaps in care and preventive health opportunities
• Serve as a liaison between members, providers, and internal health plan teams
• Coordinate appointment reminders, confirmations, referrals, and authorization support
• Respond to inbound member inquiries related to eligibility, benefits, provider access, pharmacy questions, and care coordination
• Support updates related to primary care physician changes and member information
• Document interactions accurately and maintain compliance with company policies and standard operating procedures
• Communicate member updates and concerns to providers and care teams as needed
• Support overall member engagement and retention initiatives
• Perform additional duties as assigned

Required Qualifications

• Certified Medical Assistant (CMA) or equivalent healthcare certification preferred
• Minimum 1 year of healthcare experience
• Minimum 1 year of customer service or member support experience
• Strong communication and interpersonal skills
• Ability to navigate sensitive conversations with professionalism and empathy
• Comfortable handling high-volume phone outreach and member interactions
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office and healthcare systems/documentation tools

Preferred Qualifications

• Experience supporting Medicare Advantage or managed care populations
• Background in care coordination, patient access, scheduling, or member services
• Familiarity with referrals, authorizations, and healthcare navigation workflows
• Experience working in a remote or call center environment

What Success Looks Like

• Members feel supported, informed, and connected throughout their healthcare journey
• Timely follow-up and issue resolution across assigned cases
• Strong member engagement and satisfaction outcomes
• Accurate documentation and effective communication across care teams
• Consistent professionalism and compassionate member support

Interested in Learning More?

  • Apply directly or contact Tenavi Staffing to discuss this opportunity.