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Work From Home First Call Resolution Jobs in Rochester, NY

InsuraTec

Sales Representative (Remote)

Rochester, NY · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales ...

InsuraTec

Sales Representative (Remote)

Batavia, NY · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in financial planning and insurance services. We're looking for driven individuals to join our team as Sales ...

HMG Careers

Remote Benefits Advisor

Rochester, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Sales Coordinator Remote

Shortsville, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Remote Sales Representative

Hilton, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Remote Sales and Service Advisor

Hemlock, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Sales Coordinator Remote

Piffard, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Sales Coordinator Remote

Port Gibson, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Sales Coordinator Remote

Spencerport, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

HMG Careers

Sales Coordinator Remote

Rochester, NY · Remote

$69K/yr

Remote, work-from-home career * Average first-year earnings of $69K through commissions and bonuses * Increased earning potential in later years through performance and renewals * Residual income ...

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Showing results 41-60

All JobsFirst Call Resolution JobsWork From Home First Call Resolution JobsWork From Home First Call Resolution Jobs in Rochester, NY

Work From Home First Call Resolution information

See Rochester, NY salary details

$13

$28

$55

How much do work from home first call resolution jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for work from home first call resolution in Rochester, NY is $28.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $35.58 per hour, depending on experience, location, and employer.

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are the key skills and qualifications needed to thrive as a work from home first call resolution agent?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote first call resolution work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is a work from home first call resolution?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.
What are popular job titles related to Work From Home First Call Resolution jobs in Rochester, NY? For Work From Home First Call Resolution jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Work From Home First Call Resolution jobs in Rochester, NY look for? The top searched job categories for Work From Home First Call Resolution jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Work From Home First Call Resolution jobs? Cities near Rochester, NY with the most Work From Home First Call Resolution job openings:
Work From Home First Call Resolution jobs near you
Infographic showing various Work From Home First Call Resolution job openings in Rochester, NY as of July 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% Remote job distribution, with an average salary of $58,940 per year, or $28.3 per hour.

Call Center Membership Representative (Remote - Must Reside In Rochester/Finger Lakes Region)

AAA Western and Central New York

Penfield, NY • On-site, Remote

$20.10/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Availability to work an 8-hour shift between the hours of 9:00AM -10:00 PM, Sunday through Thursday or Tuesday through Saturday.
Shift Differential: 2.5% for hours worked between 8p - 12a, 5% for hours worked between 12a - 6a.
At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission-to be our members' most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
  • Medical, Dental, Life and AD&D Insurance
  • Flexible work schedules
  • Pre-Tax & Roth 401(k) plan with company match
  • Health Spending Accounts with company contribution & Flexible Spending Accounts
  • Company Paid Short-term & Long-term disability
  • Paid time off
  • Tuition reimbursement & company-paid training programs
  • FREE AAA membership & travel / product discounts
  • Paid Volunteer Time Off
Job Responsibilities
30% Efficiency & Quality: Demonstrate proficiency across all skilled call types, including membership services, ERS-related inquiries, and other applicable product offerings. Follow established call handling procedures, workflows, and system navigation standards on every interaction to ensure accuracy, compliance, and consistency. Utilize available resources and tools to effectively resolve member inquiries in a timely manner. Maintain minimal reported errors by adhering to required processes, documentation standards, and verification steps. Adapt efficiently to changes in call volume, call complexity, and system enhancements while maintaining quality performance.
25% Productivity & Adherence: Consistently meet or exceed department standards related to schedule adherence, call availability, training participation, and overall productivity. Accurately manage break, lunch, and training times to ensure readiness to handle calls as scheduled. Follow all policies and procedures related to appropriate use of off queue and activity codes, timely return to queue after breaks or auxiliary activities, and call off notifications, PTO requests, and attendance expectations. Demonstrate accountability for time management and availability to support member demand.
25% Sales Per Call & Revenue Growth: Educate members on AAA membership benefits, products, and services through needs-based conversations that add value to the interaction. Identify opportunities to promote additional AAA offerings, upgrades, or enhancements aligned with member needs. Confidently explain pricing, features, and benefits to overcome objections and drive informed purchasing decisions. Close sales effectively and consistently meet or exceed outlined departmental Sales per Call goals.
10% Convenience Billing & Retention Support: Inform members of the benefits and convenience of automatic renewal through Convenience Billing to support member retention and uninterrupted service. Clearly explain billing options, enrollment steps, and account management details. Ensure billing discussions are accurate, transparent, and compliant with established policies.
10% Voice of the Member & Member Experience: Demonstrate AAA Core Values in every interaction through professionalism, empathy, and respect. Resolve member concerns effectively using problem-solving skills and first contact resolution whenever possible. Actively listen to member feedback and escalate concerns appropriately when necessary. Maintain strong product and service knowledge to deliver accurate information and high-quality.
Job Specific Requirements
  • Equivalent experience will be considered in lieu of degree
  • Competency in effectively navigating multiple computer systems and applications simultaneously while handling live member interactions
  • Ability to read, interpret, and apply written instructions, policies, maps, and procedural documentation
  • Demonstrated problem-solving skills with the ability to remain calm, professional, and solution-focused while addressing member concerns
  • Ability to perform effectively in a fast-paced, high-volume contact center environment with frequent changes in call volume and call complexity
  • Strong attention to detail with a commitment to accuracy, compliance, and quality standards.
  • Comfortable engaging in needs-based conversations that may include sales, retention, and billing discussions.
  • Ability to multitask in various areas of the contact center & to work weekends, afternoons/evenings, & holidays as required by business need.
Physical Requirements
  • Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, typing and communicating on the phone
  • Must be able to lift, carry, push, pull a maximum of 25 lbs

Starting pay range: $20.10/hr
This position does not offer visa sponsorship now or in the future.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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