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Work From Home First Call Resolution Jobs in Rochester, NY

Amat

Technical Program Manager V

Rochester, NY · On-site +1

$140K - $192K/yr

... for you at work, at home, or wherever you may go. Learn more about our benefits. Key ... resolution. Functional Knowledge * Regarded as the technical expert in their particular field

Valera Health

Mental Health Therapist

Rochester, NY · On-site +1

Our recruiters will review our compensation model on our first call with you to be able to make an ... We are very proud of the work that we do and it takes a great team to make it happen! If you are ...

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All JobsFirst Call Resolution JobsWork From Home First Call Resolution JobsWork From Home First Call Resolution Jobs in Rochester, NY

Work From Home First Call Resolution information

See Rochester, NY salary details

$13

$28

$55

How much do work from home first call resolution jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for work from home first call resolution in Rochester, NY is $28.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $35.58 per hour, depending on experience, location, and employer.

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are the key skills and qualifications needed to thrive as a Work From Home First Call Resolution agent, and why are they important?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote First Call Resolution (FCR) work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is a Work From Home First Call Resolution job?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.
What are popular job titles related to Work From Home First Call Resolution jobs in Rochester, NY? For Work From Home First Call Resolution jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Work From Home First Call Resolution jobs in Rochester, NY look for? The top searched job categories for Work From Home First Call Resolution jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Work From Home First Call Resolution jobs? Cities near Rochester, NY with the most Work From Home First Call Resolution job openings:
Work From Home First Call Resolution jobs near you
Infographic showing various Work From Home First Call Resolution job openings in Rochester, NY as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 28% In-person, and 72% Remote job distribution, with an average salary of $58,940 per year, or $28.3 per hour.
Security Operations Engineer - AI Trainer

Security Operations Engineer - AI Trainer

DataAnnotation

Rochester, NY • Remote

$50 - $100/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About the job:

Contribute to developing cutting-edge AI systems, while enjoying the flexibility of remote work and setting your own schedule.

We are looking for existing cybersecurity professionals to help advance AI development. Cybersecurity platforms are increasingly powered by AI — but these systems still need practitioners with real-world experience to validate whether the outputs actually hold up in practice. That's where you come in.

You'll work closely with state-of-the-art AI models on tasks like evaluating AI-generated security content, solving technical security problems, and providing feedback that directly shapes how these systems reason about real-world threats and defenses.

To get started, once you sign up for an account, you'll take a short assessment (this serves as our version of an interview). If you pass, you'll receive an email confirmation, and paid work will become available to you through our platform.

Advantages of contracting with us:

  • Fully remote: work from anywhere in the US, Canada, UK, Ireland, Australia, and New Zealand.
  • Flexible schedule: choose which projects you take on and when you work.
  • You work on your own schedule, on your own computer, from the comfort of your own home
  • Projects are paid hourly starting at $50-100+/hr, with bonus rates available on some projects
  • Impact: help shape the future of AI technologies built for cybersecurity.

Responsibilities:

  • Evaluate AI-generated cybersecurity content — including threat analysis, vulnerability assessments, and offensive security techniques — for real-world accuracy and validity.
  • Design and solve security-focused technical problems used to train AI systems.
  • Write clear technical explanations and security-relevant code.
  • Provide feedback that directly shapes the next generation of AI security models.

Qualifications:

  • 2+ years of hands-on experience in a cybersecurity role — such as penetration testing, red teaming, incident response, detection engineering, DFIR, malware analysis, threat intelligence, or adjacent fields, including government or military cyber operations.
  • Some coding experience required; comfort navigating and patching a codebase is key.
  • Fluency in English (native or bilingual level) with strong writing skills.
  • A bachelor's degree is preferred.
  • Cybersecurity certifications are a plus (e.g., OSCP, CRTO, GREM, GCFA, CEH, and similar).

Note: Payment is made via PayPal. We will never ask for any money from you. This job is only available to those in the US, Canada, UK, Ireland, Australia, and New Zealand. This is an independent contractor position.

#cybersecurity