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Work From Home Fedex Customer Service Jobs (NOW HIRING)

AO Globe Life

Entry Level Customer Service Rep WFH

Dallas, TX · On-site +1

$15.75 - $21.50/hr

Flexible work-from-home environment * No commuting * Modern virtual technology and support 💰 ... Customer Service * Sales * Client Relations * Financial Services * Insurance * Healthcare * Retail

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Work From Home Fedex Customer Service information

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How much do work from home fedex customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for work from home fedex customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a work from home FedEx customer service representative?

A Work From Home FedEx Customer Service job involves assisting customers remotely with tracking shipments, handling inquiries, resolving issues, and providing information about FedEx services. Employees communicate via phone, email, or chat to ensure a seamless customer experience. This role requires strong communication skills, problem-solving abilities, and familiarity with FedEx policies and systems. Training is typically provided, and employees must have a reliable internet connection and a quiet workspace.

What does a work from home FedEx customer service representative do?

As a Work From Home Fedex Customer Service representative, your daily responsibilities include answering customer inquiries via phone, email, or chat, assisting with package tracking, processing claims, and resolving delivery issues. You'll use FedEx's internal systems and customer service platforms to log interactions and access shipment information. Collaboration with other team members and departments may occur virtually, especially when addressing complex problems or escalations. Staying organized and managing time efficiently is important, as you'll often handle multiple tasks and customers throughout your shift. This remote role requires maintaining a professional and friendly customer experience from your home office.

What skills and qualifications are needed for a work from home FedEx customer service representative?

A Work From Home Fedex Customer Service representative should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer service software, CRM systems, and basic computer applications is typically required. Outstanding candidates demonstrate empathy, patience, time management, and the ability to work independently. These qualities help ensure efficient, high-quality support for customers while maintaining FedEx's service standards in a remote setting.

More about Work From Home Fedex Customer Service jobs
What cities are hiring for Work From Home Fedex Customer Service jobs? Cities with the most Work From Home Fedex Customer Service job openings:
What states have the most Work From Home Fedex Customer Service jobs? States with the most job openings for Work From Home Fedex Customer Service jobs include:
What job categories do people searching Work From Home Fedex Customer Service jobs look for? The top searched job categories for Work From Home Fedex Customer Service jobs are:
Work From Home Fedex Customer Service jobs near you
Infographic showing various Work From Home Fedex Customer Service job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, 11% Part Time, 2% Temporary, and 5% Contract. Highlights an 2% In-person, and 98% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (Work from Home/Hybrid)

Centah Inc

Fort Lauderdale, FL • On-site, Remote

$200/day

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or in case work from home status is ever rescinded.**
Who is Centah?
Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
About the role:
We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Responsibilities:
  • Answer incoming calls and respond to customer's request
  • Ability to work in a fast paced environment.
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements
  • General Requirements:
    • High school graduate or G.E.D.
    • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
    • Excellent oral and written communication skills
    • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
    • Ability to type at least 25 words per minute is preferred
    • Experience in providing exceptional customer service and maintaining established quality requirements
    • Must be able to pass a background check

  • Performance Requirements (**MUST READ**):
    • Average Talk Time: Less than 4 minutes per call while resolving customer issues.
    • Call Conversion Ratio: Require a 60%+ lead to call ratio.
    • Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner.
    • Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences.
    • QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly.
    • Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment.
    • Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations.
    • Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch.
    • Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed.

Benefits
  • Opportunity to continue working from home in our post-pandemic workplace
  • Eligible for Medical, Dental, and Vision after 60 days of continuous employment
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Paid Time Off - Earn 10 days per year after 90-day probationary period
  • $200 Monthly Incentive Bonus Plan
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code
  • Salary: $15.00/hour

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Next steps:
If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.

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