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Fedex Customer Service Jobs (NOW HIRING)

FedEx Office

Retail Customer Service Associate

Bel Air, MD

$14.25 - $15.75/hr

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management * Performs multiple tasks at the ...

FedEx Office

Retail Customer Service Associate

Granger, IN

$13.50 - $14.75/hr

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management * Performs multiple tasks at the ...

FedEx Office

Retail Customer Service Associate

Bend, OR · On-site

$15.75 - $17.50/hr

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management * Performs multiple tasks at the ...

FedEx Office

Retail Customer Service Associate

Decatur, GA

$14.75 - $16/hr

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management * Performs multiple tasks at the ...

FedEx Office

Retail Customer Service Associate

Bozeman, MT · On-site

$15.25 - $16.75/hr

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management * Performs multiple tasks at the ...

FedEx Office

Retail Customer Service Associate

Portland, ME

$15.25 - $16.75/hr

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management * Performs multiple tasks at the ...

FedEx Office

Retail Customer Service Associate

Vista, CA · On-site

$15.50 - $17/hr

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management * Performs multiple tasks at the ...

FedEx Office

Retail Customer Service Associate

Lexington, KY · On-site

$12.75 - $14/hr

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management * Performs multiple tasks at the ...

FedEx Office

Retail Customer Service Associate

Asheville, NC · On-site

$14.25 - $15.50/hr

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management * Performs multiple tasks at the ...

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Fedex Customer Service information

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How much do fedex customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for fedex customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a FedEx Customer Service representative typically collaborate with other departments to resolve customer issues?

FedEx Customer Service representatives frequently work with teams such as Operations, Logistics, and Billing to resolve customer inquiries or concerns. When a customer contacts support about a shipment delay or lost package, representatives often coordinate with warehouse staff and drivers to track down the parcel and provide updates. They may also escalate complex issues to specialized support teams if needed. This collaborative approach helps ensure efficient problem-solving and a positive customer experience.

What position pays the most at FedEx?

At FedEx, the highest-paying positions are typically management roles such as Director or Vice President, which can earn six-figure salaries. Executive roles overseeing operations or strategic planning generally have the highest compensation, often supplemented with bonuses and benefits.

What are FedEx Customer Service representatives?

FedEx Customer Service representatives are professionals who assist customers with inquiries, complaints, and requests related to FedEx shipping, deliveries, and services. They handle issues such as tracking packages, resolving delivery problems, processing claims, and providing information about FedEx services. Their goal is to ensure customer satisfaction by offering timely, accurate, and courteous support through various channels such as phone, email, and chat.

What are the key skills and qualifications needed to thrive as a FedEx Customer Service representative, and why are they important?

To thrive as a FedEx Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, shipping software, and FedEx-specific platforms is typically required. Patience, attention to detail, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient issue resolution, enhance customer satisfaction, and support the smooth operation of FedEx's delivery services.

What is the difference between Fedex Customer Service vs Fedex Package Handler?

AspectFedex Customer ServiceFedex Package Handler
Required CredentialsHigh school diploma, customer service skills, sometimes relevant certificationsHigh school diploma or equivalent, physical fitness
Work EnvironmentOffice setting, call centers, customer interactionWarehouse, loading docks, physical labor
Employer & Industry UsageFedex logistics and delivery services, customer supportFedex shipping and package handling, warehouse operations

Fedex Customer Service roles focus on assisting customers with inquiries, tracking, and resolving issues, typically in an office environment. In contrast, Fedex Package Handlers perform physical tasks like loading and unloading packages in warehouses. Both roles are essential in the logistics industry but differ significantly in responsibilities and work settings.

More about Fedex Customer Service jobs
What cities are hiring for Fedex Customer Service jobs? Cities with the most Fedex Customer Service job openings:
What states have the most Fedex Customer Service jobs? States with the most job openings for Fedex Customer Service jobs include:
What job categories do people searching Fedex Customer Service jobs look for? The top searched job categories for Fedex Customer Service jobs are:
Fedex Customer Service jobs near you
Infographic showing various Fedex Customer Service job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - TN Strut Plant

Customer Service Representative - TN Strut Plant

Ideal Clamp Products

Smyrna, TN

$15 - $20.25/hr

Other

Posted yesterday

Job description

Customer Service Representative

The Ideal Tridon Group comprises a family of brands that support, secure, and connect the movement of air, fluid, and electricity in critical applications. With over 100 years of proven quality and a strong culture of service, we are the worldwide leader in clamps, strut, hose supports, conduit, fittings, and coupling solutions. Our products are engineered to meet the highest standards across a range of industries, and our commitment to innovation, reliability, and customer support ensures we're ready to meet the demands of today and tomorrow. At the Ideal Tridon Group, connections aren't just what we make—they're the heart of everything we do.

We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working in a fast-paced manufacturing environment at our Wesanco-Zsi TN Strut Plant. This Customer Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This CSR will also work closely with the Production Scheduler to determine new ship dates for Customers. Problem-solving comes naturally to this customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Duties and Responsibilities:

  • Manage incoming calls.
  • Enter customers orders in our ERP system accurately and efficiently.
  • Enter Credits, create RMA's in our ERP system.
  • Ability to learn our products and understand how they work.
  • Work closely with the Production Scheduler to determine new ship dates for customers.
  • Work with Freight carriers to schedule pick ups, or follow-up on tracking.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Qualification and Skills:

  • High School Diploma is required or Associate's Degree is preferred.
  • Proven customer service (3+ years), preferably in a Manufacturing environment.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Must be comfortable working in a team environment as well as individually.
  • Knowledge working with price structures, BOM's, Part #'s, Unit of measures, Weights/dims.
  • Familiarity with CRM systems and practices.
  • Familiar with LTL carriers, UPS/Fed Ex.
  • Customer Orientation and ability to adapt/respond to different types of problems.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in Excel & creating spreadsheet.
  • Ability to learn our products and components.
  • High energy & Multitasker a must.
  • Enjoys working in a fast-paced manufacturing environment.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

7:30 AM - 4:30 PM Central (1 hour for lunch)

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