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Work From Home Collection Jobs in Rochester, NY (NOW HIRING)

Nexera

Entry Level Remote Sales Role

Rochester, NY · Remote

$1.5K - $5.3K/wk

Fully remote -- work from home or anywhere in the U.S. * Flexible schedule -- full time or part time, you set your hours * Weekly pay * 100% Uncapped commission structure -- no income ceiling

Amat

Technical Program Manager V

Rochester, NY · On-site +1

$140K - $192K/yr

We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key ...

Varsity Tutors

Social Work Tutor

Rochester, NY · Remote

$18 - $40/hr

... Social Work tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... All from the comfort of your home. Why Join Our Platform? * Earn incrementally higher pay for each ...

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Work From Home Collection information

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How much do work from home collection jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for work from home collection in Rochester, NY is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home Collections Specialist, and why are they important?

To thrive as a Work From Home Collections Specialist, you need strong negotiation skills, attention to detail, and basic accounting or finance knowledge, often supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and telecommunication tools is typically required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle difficult conversations effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to company policies.

What are work from home collection jobs?

Work from home collection jobs involve contacting customers to recover overdue payments or debts on behalf of businesses or financial institutions. Employees in these roles typically communicate with clients via phone, email, or online chat, negotiating payment arrangements and maintaining detailed records. These positions require strong communication skills, empathy, and the ability to handle sensitive financial situations while working remotely. Work from home collection jobs may be offered by third-party collection agencies or directly by companies with outstanding receivables.

What is the difference between Work From Home Collection vs Customer Service Representative?

AspectWork From Home CollectionCustomer Service Representative
CredentialsBasic computer skills, sometimes specific product knowledgeCommunication skills, sometimes certification in customer service
Work EnvironmentRemote, home-basedRemote or office-based, depending on employer
Industry UsageRetail, e-commerce, subscription servicesVarious industries including retail, telecom, finance
Search & Comparison IntentLooking for remote product or service collectionsSeeking customer support roles

The Work From Home Collection typically involves managing or promoting product collections remotely, often requiring basic technical skills. Customer Service Representatives handle client inquiries and support, which can also be remote but focus on communication. Both roles are remote-friendly, but their core functions and industry applications differ, catering to different job seekers' interests.

What are some common challenges faced by Work From Home Collection agents, and how can they be managed effectively?

Work From Home Collection agents often face challenges such as maintaining motivation without in-person supervision, handling difficult customer interactions remotely, and managing time efficiently. To overcome these, agents should establish a dedicated workspace, adhere to a structured daily schedule, and utilize digital tools provided by employers for communication and organization. Regular virtual team meetings and training sessions can also help foster a sense of teamwork and provide ongoing support.
What are popular job titles related to Work From Home Collection jobs in Rochester, NY? For Work From Home Collection jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Work From Home Collection jobs in Rochester, NY look for? The top searched job categories for Work From Home Collection jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Work From Home Collection jobs? Cities near Rochester, NY with the most Work From Home Collection job openings:
Work From Home Collection jobs near you
Infographic showing various Work From Home Collection job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,774 per year, or $17.2 per hour.
Remote Inside Sales Representative

Remote Inside Sales Representative

Liberty Mutual

Rochester, NY • On-site, Remote

$55K - $75K/yr

Full-time

Posted 23 days ago

Liberty Mutual rating

8.9

Company rating: 8.9 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

33rd of 281 rated insurance

Job description


Description
Apply Today – Training Classes Begins Aug 2026!
 
Are you ready to launch a rewarding career in insurance sales? We’re seeking motivated, people-focused individuals to join our Inside Sales Representative team. Secure your spot early for our upcoming 2026 training cohorts and take the first step toward a meaningful, growth‑oriented role.
 

Key Date:

  • Licensed Class: September 08, 2026
  • Unlicensed Class: August 24, 2026
Start your journey with us and build a career where your talent and passion for helping others truly make an impact.
 

As an Inside Sales Representative at Liberty Mutual, you’ll have the tools, training and support you need to succeed from day one.

Plus, you’ll enjoy:

  • Generous earning potential
  • Paid licensing and training opportunities
  • Comprehensive benefits
  • Flexible work arrangements
  • Strong work-life balance
  • And more!

Why Liberty Mutual? 

Pay Details:

  • Starting base salary is $45K with opportunity for growth.
  • Average earnings range from $55K-$75K through a combination of base salary and generous commission.
  • Top Performing Agents in their second year and onward, can earn up to $85k+.

We are currently hiring quality Inbound sales professionals in the following states: AR, AZ, FL, GA, IA, ID, IN, KS, LA, MA, MD, ME, MI, MN, MO, NC, NE, NH, NJ, NM, NV, NY, OH, OR, PA, SC, TX, UT, VA, WA, WI, and WV

*Licensed only candidates based in ID, MT, WY, GA, TN, AL, OK, KS and KY Applicants must reside within these specified locations to be considered for this role.*

Positivity. Flexibility. Determination and a persuasive personality. Qualities like these cannot be taught. But they can be sharpened, strengthened, and appropriately compensated when you join Liberty Mutual Insurance as a part of our Contact Center Sales Organization. Bring your unique sales talent to our Fortune 100 company and receive paid-training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) – because we believe in supporting your success, not holding it back. Join our sales team and realize the rewards of a career with unlimited earning potential, generous commissions, and a portfolio of benefits that start on day one.

Job Details

As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders. 

You’d be a great fit if you are:  

A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident Liberty Mutual policyholders.  

A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you’re selling, and you enjoy connecting customers to the right products for their individual needs. 

A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. 

A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. 

Position Details:

From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing!

  • Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires.
  • Comprehensive medical benefits from Day 1.
  • No cold calls, all incoming warm leads.
  • Opportunities for rewards and recognition.

  • Must be available to work a schedule of 4 weekdays and 1 weekend day. Shift options are 11:30-8pm EST, 12:30-9pm EST, or 1:30-10 EST. This schedule can be expected for a

    minimum of 6 months before consideration for another shift.

  • All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. Liberty Mutual does not support satellite and mobile internet services.
Qualifications
  • 2-3 years sales experience preferred. 2 years of sales/service-related work experience required.
  • Strong, engaging interpersonal and persuasion skills needed to close sales
  • Ability to communicate well to both prospects and customers
  • Excellent analytical, decision-making and organizational skills
  • Strong typing capabilities and PC proficiency
  • Property and Casualty License required after hire.
About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. 

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits 
  
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.  
  
Fair Chance Notices  

  • California 
  • Los Angeles Incorporated 
  • Los Angeles Unincorporated 
  • Philadelphia 
  • San Francisco 

What Liberty Mutual employees say

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Social media

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