ZipRecruiter

Log In

2

Work From Home Chat Support Jobs in Rochester, NY

InsuraTec

Sales Representative (Remote)

Batavia, NY · Remote

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Vivo HealthStaff

Psychiatry Physician

Rochester, NY · Remote

Work from home; Telecommute * Provide psychiatric treatment services * Treat and prescribe with medication as needed * Part-time/ Full-time hours available Benefits: * Competitive Hourly Rate

previous pagenext page

Showing results 21-40

All JobsChat Support JobsWork From Home Chat Support JobsWork From Home Chat Support Jobs in Rochester, NY

Work From Home Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do work from home chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for work from home chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a work from home chat support?

A work from home chat support job involves assisting customers or clients via online chat platforms, rather than over the phone or in person. Chat support agents typically answer questions, resolve issues, provide product information, and offer technical assistance using a company's chat system. These roles require good written communication skills, problem-solving abilities, and the ability to multitask efficiently. Working remotely, chat support representatives usually need a reliable internet connection, a computer, and sometimes specific software provided by the employer.

What is the difference between Work From Home Chat Support vs Work From Home Customer Service Representative?

AspectWork From Home Chat SupportWork From Home Customer Service Representative
CredentialsBasic computer skills, communication skillsBasic computer skills, communication skills
Work EnvironmentOnline chat platform, home officePhone and online chat, home office
Industry UsageCustomer support via chat for various industriesCustomer support via phone and chat across industries
Common Search IntentDifferences between chat support roles and other customer service jobsComparison of customer service roles working from home

Work From Home Chat Support and Work From Home Customer Service Representative roles both involve assisting customers remotely. Chat support focuses solely on online chat interactions, while customer service representatives may handle calls and chats. Both require good communication skills and basic technical knowledge, but chat support emphasizes written communication skills. Understanding these differences helps job seekers choose the role that best fits their skills and preferences.

How is performance typically measured for work from home chat support roles?

Performance in work from home chat support roles is often evaluated using metrics such as response time, customer satisfaction scores, the number of chats handled per shift, and first contact resolution rate. Many companies also monitor chat quality through regular audits or reviews by supervisors. Maintaining professionalism, empathy, and efficiency in written communication is crucial, as these elements directly impact customer experience and team performance.

What are the key skills and qualifications needed to thrive as a work from home chat support?

To thrive as a Work From Home Chat Support agent, you need excellent written communication, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong attention to detail, patience, and the ability to multitask are crucial soft skills for this role. These skills ensure effective and timely customer service, leading to higher satisfaction and efficient issue resolution in a remote environment.
What are popular job titles related to Work From Home Chat Support jobs in Rochester, NY? For Work From Home Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Work From Home Chat Support jobs in Rochester, NY look for? The top searched job categories for Work From Home Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Work From Home Chat Support jobs? Cities near Rochester, NY with the most Work From Home Chat Support job openings:
Work From Home Chat Support jobs near you
Infographic showing various Work From Home Chat Support job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Customer Enrollment Representative (Work From Home)

McQuade Organization

Geneseo, NY • Remote

$15.50 - $21/hr

Full-time

Re-posted 8 days ago

Job description

  • Assist clients virtually with enrolling in life insurance and supplemental benefit programs.
  • Explain available coverage options and answer customer questions with professionalism.
  • Conduct appointments via Zoom or phone with individuals who have requested information.
  • Verify customer information and accurately complete enrollment applications.
  • Build strong relationships by providing exceptional customer service before, during, and after enrollment.
  • Maintain accurate records using the company's CRM system.
  • Follow all company guidelines, compliance standards, and licensing requirements.
  • Attend virtual training sessions, coaching meetings, and team development events.
  • Meet individual performance goals while maintaining high customer satisfaction.

If you enjoy helping people, building relationships, and working from home, this could be an excellent career opportunity.

  • Excellent verbal and written communication skills.
  • Reliable internet connection and a quiet, professional home workspace.
  • Comfortable using Zoom, email, and basic computer applications.

Apply