Job Summary:
NetCentrics is seeking an experienced Lead ServiceNow Developer to architect, develop, and deliver a comprehensive workflow solution supporting their Business Intelligence (BI) organization. This strategic role involves leading the implementation of an end-to-end process for managing requests, project execution, and communication with stakeholders.
Responsibilities:
• Lead the architectural design and technical strategy for a unified ServiceNow workflow supporting request intake, demand evaluation, and project lifecycle management.
• Define and implement integration patterns between ServiceNow, Confluence, and WordPress to support internal collaboration and external communication.
• Serve as the primary technical authority, guiding development standards, solution design, and platform governance.
• Design and implement an end-to-end workflow that captures internal and external BI requests through a unified intake process.
• Route requests through Demand Management for triage, prioritization, and decision-making.
• Transition approved demands into PPM for project planning, execution, and reporting.
• Publish or synchronize relevant project information to Confluence and WordPress.
• Configure and customize ServiceNow modules including Demand Management, Project Portfolio Management (PPM), Request Management, and custom applications and workflow automation.
• Develop forms, UI policies, business rules, client scripts, Flow Designer flows, and integrations to support the full lifecycle.
• Architect and implement REST API integrations between ServiceNow, Confluence, and WordPress.
• Automate the creation and updating of Confluence pages or spaces tied to demands and projects.
• Publish project milestones, status updates, or approved content to WordPress.
• Synchronize metadata, documentation, and governance across platforms.
• Ensure integrations follow enterprise security, authentication, and content governance standards.
• Lead and mentor a team of ServiceNow developers and analysts throughout the project lifecycle.
• Collaborate with BI leadership, PMO, content management teams, and platform owners to ensure alignment across systems.
• Conduct code reviews, enforce development standards, and guide best practices for workflow automation and integrations.
• Establish and maintain development standards, documentation practices, and integration governance.
• Ensure all solutions meet enterprise security, compliance, and performance requirements.
• Oversee testing, validation, and deployment activities across ServiceNow and integrated platforms.
• Identify opportunities to streamline collaboration, documentation, and external communication through automation.
• Recommend enhancements to improve user experience across ServiceNow, Confluence, and WordPress.
• Contribute to the long-term roadmap for BI workflow optimization and platform maturity.
Qualifications:
Required:
• Fullscope TS/SCI
• 5–8+ years of hands-on ServiceNow development experience, including leadership of complex implementations.
• Strong expertise with Demand Management, PPM, and workflow automation.
• Proven experience integrating ServiceNow with collaboration or CMS platforms (Confluence, WordPress, SharePoint, etc.).
• Proficiency with REST APIs, authentication models (OAuth, Basic Auth), and integration security.
• Strong JavaScript skills and experience with Flow Designer, Business Rules, and UI customization.
• Excellent communication, leadership, and stakeholder engagement abilities.
Preferred:
• ServiceNow certifications (CSA, CAD, ITBM/PPM).
• Experience with Confluence API, WordPress REST API, and content governance workflows.
• Familiarity with Agile methodologies and DevOps practices.
Company:
NetCentrics is a provider of mission critical enterprise IT and cybersecurity services to government agencies and private industry. Founded in 1995, the company is headquartered in Herndon, USA, with a team of 51-200 employees. The company is currently Growth Stage.
