Wix Customer Service Jobs (NOW HIRING)

Overview
Incumbents in this Business Consultant position provide statewide technical assistance to rural Utah agricultural businesses seeking to grow revenue, expand markets, and improve customer reach through e-commerce and digital marketing. The primary function of the position is to deliver one-on-one consulting, coaching, and implementation support to agricultural producers, agribusinesses, food and farm enterprises, and related rural businesses. Each consultant is expected to provide direct e-commerce and digital marketing technical assistance to at least two businesses per month, with services delivered in person, virtually, or through a hybrid format as appropriate for a statewide clientele.
This is a grant-funded, 15-month appointment beginning July 1, 2026. Four positions are available. Successful candidates must demonstrate expert-level knowledge and practical experience in e-commerce, digital marketing, or both, with the ability to translate that expertise into actionable guidance for rural agricultural businesses.
Responsibilities

• Provide individualized e-commerce and digital marketing technical assistance to rural Utah agricultural businesses, with a target of serving at least two businesses per month per consultant.
• Assess each participating business's current online presence, market position, customer base, digital capacity, and readiness to implement e-commerce or digital marketing improvements.
• Help agricultural businesses select, improve, and manage appropriate e-commerce platforms, online storefronts, payment systems, product listings, inventory workflows, shipping approaches, and customer service practices.
• Advise businesses on digital marketing strategy, including search engine optimization, social media marketing, email marketing, content planning, paid advertising, analytics, customer segmentation, and brand development.
• Provide practical coaching to help businesses implement recommended improvements rather than only providing general advice.
• Support businesses in developing measurable goals, action plans, timelines, and performance metrics related to online sales, customer acquisition, customer retention, and market expansion.
• Deliver services statewide to rural Utah agricultural businesses through virtual consultations, regional visits, on-site business evaluations, workshops, webinars, and partner referrals.
• Maintain accurate case notes, client records, service data, impact measures, and required documentation for university, grant, and partner reporting.
• Coordinate with USU Extension, agricultural organizations, economic development partners, local food systems partners, and other statewide stakeholders to identify eligible businesses and align technical assistance with rural economic development priorities.
• Develop or adapt educational materials, checklists, templates, and training resources related to agricultural e-commerce and digital marketing.
• Participate in program evaluation, outcome reporting, client follow-up, and continuous improvement of the technical-assistance model.
• Stay current on e-commerce tools, digital marketing practices, platform changes, analytics tools, artificial intelligence tools, consumer trends, and legal or regulatory considerations relevant to online agricultural sales.
• Perform other job-related duties as assigned.

Qualifications
Minimum Qualifications

• A bachelor's degree in business administration, marketing, digital marketing, e-commerce, agricultural business, communications, information systems, entrepreneurship, Extension education, or a related field; or an equivalent combination of education and directly related professional experience.
• A minimum of two years of professional experience in e-commerce, digital marketing, business consulting, small business ownership, agricultural business support, or a closely related field.
• Demonstrated expert-level competence in e-commerce or digital marketing, including experience advising, managing, or implementing digital strategies for businesses.
• Ability to provide technical assistance to a statewide clientele of rural Utah agricultural businesses through virtual, in-person, and hybrid service models.
• Ability and willingness to travel within Utah, including to rural communities, as needed to meet program objectives.

Preferred Qualifications

• Experience working with agricultural producers, agribusinesses, food businesses, farmers markets, value-added agriculture enterprises, or rural small businesses.
• Experience with platforms such as Shopify, WooCommerce, Squarespace, Wix, Etsy, Amazon, Google Business Profile, Meta Business Suite, email marketing platforms, customer relationship management tools, or comparable systems.
• Experience using analytics tools to measure website traffic, conversion rates, campaign performance, customer engagement, or return on marketing investment.
• Experience delivering technical assistance, Extension programming, workshops, webinars, or business coaching to adult learners.
• Professional certifications in digital marketing, e-commerce, analytics, platform administration, or related areas.

Knowledge, Skills, and Abilities

• Expert knowledge of e-commerce or digital marketing, demonstrated through professional practice, consulting experience, platform management, campaign management, business ownership, or comparable applied experience.
• Knowledge of rural business conditions and the ability to adapt e-commerce and digital marketing strategies to the needs of rural Utah agricultural businesses.
• Knowledge of common e-commerce platforms, online marketplaces, payment systems, product catalog management, website optimization, customer relationship tools, and digital analytics.
• Skill in developing and implementing digital marketing strategies across websites, search, social media, email, online advertising, and content channels.
• Ability to diagnose business needs and provide clear, practical, prioritized recommendations that clients can implement.
• Skill in teaching, coaching, and supporting business owners and managers with varying levels of technical experience.
• Strong interpersonal, written, and verbal communication skills, including the ability to explain technical concepts in plain language.
• Ability to manage a statewide client portfolio, schedule consultations, travel as needed, and meet monthly service targets.
• Ability to collect, maintain, and report accurate client-service data and program outcomes.
• Skill in organizing resources, establishing priorities, and managing multiple clients and deadlines efficiently.
• Ability to work effectively with agricultural businesses, Extension personnel, economic development partners, and diverse rural communities.
• Ability to maintain confidentiality and exercise sound judgment when working with sensitive business information.
• Proficiency with Microsoft Office or Google Workspace, virtual meeting tools, customer relationship management systems, analytics dashboards, and other relevant digital tools.

Required Documents
Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"
2. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**
Advertised Salary
Commensurate with experience, plus excellent benefits
ADA
The environment and physical requirements may change depending on the specific function of the work each department performs. Incumbents may be in both indoor and outdoor environments. Indoors, in an office space, event space, or public space are protected from weather conditions, but not necessarily from temperature changes. Incumbents may nearly continuously sit and often use repetitive hand motion (such as typing).
Outdoors, incumbents may not be protected from weather conditions and may be exposed to extreme heat and extreme cold. This position requires moderate physical effort. Employees must have sufficient strength to perform the duties and responsibilities of the position, including lifting up to 25 pounds, walking and standing. Employees must adhere to safety precautions and may be required to use protective equipment.
University Highlights
Founded in 1888, Utah State University is Utah's premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.
USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State's 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.
Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies' long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women's volleyball, three consecutive Mountain West tournament titles in women's soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU's commitment to perseverance and achievement.
Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.
The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.
*updated 12/2025
Notice of Non-discrimination
In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.
Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.
Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.
In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.
The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies:
Matthew Pinner
Executive Director
Civil Rights & Title IX Office
matthew.pinner@usu.edu
435-797-1266 | Old Main Rm. 401D
1475 Old Main Hill, Logan, UT 84322
Cody Carmichael
Title IX Coordinator
cody.carmichael@usu.edu
435-797-1266 | Old Main Rm. 402D
1475 Old Main Hill, Logan, UT 84322
For further information regarding non-discrimination, please visit crtix.usu.edu or contact:
U.S. Department of Education
Denver Regional Office
303-844-5695| OCR.Denver@ed.gov
U.S. Department of Education
Office of Assistant Secretary for Civil Rights
800-421-3481 | OCR@ed.gov
*updated 10/2025