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Wix Customer Service Jobs (NOW HIRING)

WEDGEWOOD WEDDINGS

Website Content Manager

Temecula, CA · On-site

$83K - $87K/yr

Improve the inquiry-to-tour customer journey through stronger UX, messaging, and reduced friction ... Maintain and improve inherited venue websites on platforms such as WordPress and Wix * Apply ...

Unit

Support Operations Specialist

New York, NY · On-site

$60K - $80K/yr

We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more. We're repeat founders with ...

POSITIVE GROWTH INC

Assistant (Fundraising)

Clarkston, GA · On-site

$15 - $25/hr

... services, residential care, school‑based support, and community programs. We believe every child ... Proficiency with Google Workspace and Microsoft Office; familiarity with CRM systems, WordPress/Wix ...

Utah State University

Business Consultant

Beaver, UT

... customer service practices. * Advise businesses on digital marketing strategy, including search ... Experience with platforms such as Shopify, WooCommerce, Squarespace, Wix, Etsy, Amazon, Google ...

Utah State University

Business Consultant

Beaver, UT · On-site

... customer service practices. * Advise businesses on digital marketing strategy, including search ... Experience with platforms such as Shopify, WooCommerce, Squarespace, Wix, Etsy, Amazon, Google ...

Centerbase

Digital Project Manager

Dallas, TX · Remote

$70K - $80K/yr

Ensure customers are successfully onboarded to all purchased products and services, including ... Wix, Shopify), or digital marketing tools (GA4). * Legal industry experience is a plus. Benefits

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All JobsWix Customer Service Jobs

Wix Customer Service information

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$9

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How much do wix customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for wix customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Wix Customer Service vs Wix Technical Support?

AspectWix Customer ServiceWix Technical Support
Primary RoleAssist customers with account management, billing, and general inquiriesResolve technical issues related to website functionality and platform features
Required SkillsCustomer service skills, communication, basic platform knowledgeTechnical troubleshooting, platform expertise, problem-solving skills
Work EnvironmentCustomer support centers, remote support, online chatTechnical support centers, remote troubleshooting, online channels

Wix Customer Service focuses on helping users with account, billing, and general questions, while Wix Technical Support specializes in resolving technical issues related to website functionality. Both roles require strong communication skills, but Technical Support demands more technical expertise. Understanding these differences helps users seek the right assistance for their needs.

How does Wix pay me?

Wix Customer Service representatives are typically paid through direct deposit or check, depending on the company's payroll system. Payments are usually issued on a regular schedule, such as weekly or biweekly, and may require completing tax and employment documentation before starting work.

Is there a Wix customer service?

Wix customer service is available to assist users with website building, technical issues, and account management. Support options include live chat, email, and phone support, often accessible through the Wix Help Center or support dashboard. Customer service representatives are trained to help with platform features and troubleshooting.

What is a Wix Customer Service representative?

A Wix Customer Service representative is a professional who assists users with questions or issues related to Wix products and services, such as website building, billing, and account management. They provide support through various channels like email, chat, and phone, helping customers resolve technical problems, understand features, and optimize their use of the Wix platform. These representatives play a crucial role in ensuring customer satisfaction and guiding users to make the most of their Wix experience.

Is Wix a good company to work for?

Wix Customer Service roles are generally considered to offer a supportive work environment with opportunities for remote work and skill development. Employee reviews highlight positive aspects such as flexible schedules and company benefits, though experiences can vary by individual and location.

Is Wix customer service good?

Wix customer service for support roles involves assisting users with website issues, often through live chat, email, or phone. The quality of service can vary based on individual experience, but the role typically requires good communication skills and familiarity with the platform. Overall, Wix provides resources and training to support customer service representatives in resolving user inquiries effectively.

What are the key skills and qualifications needed to thrive as a Wix Customer Service representative, and why are they important?

To thrive as a Wix Customer Service representative, you need a solid understanding of website management, customer support principles, and preferably experience with SaaS platforms. Familiarity with Wix's website builder, CRM systems, and helpdesk tools like Zendesk is typically expected. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills are crucial to efficiently resolve user issues, ensure customer satisfaction, and maintain Wix’s reputation for excellent support.

What are some common challenges faced by Wix Customer Service representatives, and how are they supported in resolving them?

Wix Customer Service representatives often encounter challenges such as troubleshooting complex website issues, guiding users with varying levels of technical skill, and managing multiple inquiries efficiently. To support them, Wix provides comprehensive training, access to a knowledge base, and collaboration with specialized technical teams for escalated cases. Team members work in a collaborative environment, frequently sharing insights and best practices to ensure customer satisfaction and continuous learning.
More about Wix Customer Service jobs
What states have the most Wix Customer Service jobs? States with the most job openings for Wix Customer Service jobs include:
What job categories do people searching Wix Customer Service jobs look for? The top searched job categories for Wix Customer Service jobs are:
Wix Customer Service jobs near you
Infographic showing various Wix Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Technology Support Specialist

Technology Support Specialist

Petersburg City Public Schools

Petersburg, VA • On-site

$42K - $76K/yr

Other

Posted 8 days ago

Job description

Job Title: Technology Support Specialist
Salary Range : $42,000-$76,000  (Commensurate with experience) 
Supervisor: Director of Information Technology
Job Classification: Exempt
Contract Length: 12-months (260 days)
Job Summary





  • Provide the first point of contact for support and maintenance of hardware equipment and develop procedures to ensure the whole team has the skills to support all computer devices.
  • Provide day to day general technical support to staff and students
  • In liaison with the IT and Instruction teams, develop and maintain Apple Mac, Apple apps, Windows hardware and software, assist with images for PCPS hardware, and the rollout of these images, perform ad hoc changes and updates as necessary.
  • Administer of the Apple MAC/windows server in liaison with the Technology Team
  • Provide routine maintenance of equipment including cleaning and consumable replacement.
  • Perform first line repairs to equipment where possible or arrange for appropriate maintenance or repair in liaison with the Director, Technology.
  • Assist the Director, Technology with keeping logs of equipment faults, equipment serial numbers, movement of IT equipment and software licensing information.
  • Produce self-help information and user guides that enable ease of use of the systems by the user.
  • Assist IT Technicians with the Install and/or move IT equipment including, computers/workstations, printers and other peripherals, at any of the PCPS sites, including cabling where appropriate.
  • Assist with stock control of equipment and consumable items.
  • Assist in the evaluation of hardware and software applications.
  • Ensure security and protection of PCPS systems to prevent misuse, viruses, etc. and assist with backing up systems as necessary.
  • Assist with maintaining the physical security of the PCPS's IT rooms and their contents.
  • Carry out portable appliance testing of equipment or assisting others to do so, as required.   Provide training to staff, if necessary.
  • Other duties as assigned or as technologies evolve.


Job Specifications (Knowledge, Skills, and abilities Required) 

  • Must possess a working knowledge of WIX XP/7, MAC OS X, Microsoft Server 2003/2008, Active Directory tools, ethernet switched wired and wireless networks, TCIP/IP address and routing.
  • Ability to mentor, train, and act as a team leader of other technical support personnel and posses excellent communication, customer service and technical professional skills.
  • Must possess a valid Virginia driver's license with a good driving record

Minimum Qualifications 

  • Education: Associates degree in Computer Science or related field or a combination of education and experience
  • Experience: 1 year of Experience in computer and network support preferred

Working Conditions and Physical Demands
The duties are primarily performed in an office environment, with no unusual physical demands. The physical requirements described are representative of those necessary to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



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