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Wix Customer Service Jobs (NOW HIRING)

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Website Support Specialist

Evansville, IN · On-site

$54K - $58K/yr

... Wix, or similar content management systems. This is a great role for someone who enjoys a combination of customer service, website editing, troubleshooting, and hands-on digital work. This is an in ...

High Woods

Customer Experience Specialist

Raleigh, NC · On-site

$17.25 - $21.75/hr

Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Maintain and update external and internal websites, specifically utilizing Wix and other digital ...

Highwoods

Customer Experience Specialist

Raleigh, NC · On-site

$17.25 - $21.75/hr

Manage customer service requests across phone, email, chat, and web channels, delivering a high ... Maintain and update external and internal websites, specifically utilizing Wix and other digital ...

Akraya Inc.

C#/.net Developer

Hillsboro, OR

$18.50 - $22.75/hr

A multiple award-winning, provider of Staffing and Consulting services, we focus on IT, Engineering ... WinForms, AngularJS, WiX, XML, USB, Works closely with Technical customers to establish ...

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Wix Customer Service information

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How much do wix customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for wix customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What kind of jobs can you get at Wix Customer Service?

At Wix Customer Service, you can find roles such as customer support representatives, technical support agents, and account managers. These positions typically require strong communication skills, problem-solving abilities, and familiarity with the company's platform and tools like live chat and email support systems.

What is the difference between Wix Customer Service vs Wix Technical Support?

AspectWix Customer ServiceWix Technical Support
Primary RoleAssist customers with account management, billing, and general inquiriesResolve technical issues related to website functionality and platform features
Required SkillsCustomer service skills, communication, basic platform knowledgeTechnical troubleshooting, platform expertise, problem-solving skills
Work EnvironmentCustomer support centers, remote support, online chatTechnical support centers, remote troubleshooting, online channels

Wix Customer Service focuses on helping users with account, billing, and general questions, while Wix Technical Support specializes in resolving technical issues related to website functionality. Both roles require strong communication skills, but Technical Support demands more technical expertise. Understanding these differences helps users seek the right assistance for their needs.

Is there a Wix customer service?

Wix customer service is available to assist users with website building, technical issues, and account management. Support options include live chat, email, and phone support, often accessible through the Wix Help Center or dashboard. Customer service representatives are trained to help resolve common problems and provide guidance on using Wix tools.

What is a Wix Customer Service representative?

A Wix Customer Service representative is a professional who assists users with questions or issues related to Wix products and services, such as website building, billing, and account management. They provide support through various channels like email, chat, and phone, helping customers resolve technical problems, understand features, and optimize their use of the Wix platform. These representatives play a crucial role in ensuring customer satisfaction and guiding users to make the most of their Wix experience.

What kind of jobs can you get at Wix?

Wix offers a variety of jobs including customer service roles, technical support, software development, design, marketing, and sales. Customer service positions typically involve assisting users with website issues, requiring strong communication skills and familiarity with the Wix platform and tools.

Is Wix a good company to work for?

Wix Customer Service roles are generally considered to offer a supportive work environment with opportunities for remote work and skill development. Employee reviews highlight positive aspects such as flexible schedules and company benefits, though experiences can vary depending on the specific position and location.

What are the key skills and qualifications needed to thrive as a Wix Customer Service representative, and why are they important?

To thrive as a Wix Customer Service representative, you need a solid understanding of website management, customer support principles, and preferably experience with SaaS platforms. Familiarity with Wix's website builder, CRM systems, and helpdesk tools like Zendesk is typically expected. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills are crucial to efficiently resolve user issues, ensure customer satisfaction, and maintain Wix’s reputation for excellent support.

What are some common challenges faced by Wix Customer Service representatives, and how are they supported in resolving them?

Wix Customer Service representatives often encounter challenges such as troubleshooting complex website issues, guiding users with varying levels of technical skill, and managing multiple inquiries efficiently. To support them, Wix provides comprehensive training, access to a knowledge base, and collaboration with specialized technical teams for escalated cases. Team members work in a collaborative environment, frequently sharing insights and best practices to ensure customer satisfaction and continuous learning.
More about Wix Customer Service jobs

What states have the most Wix Customer Service jobs?

States with the most job openings for Wix Customer Service jobs include:

What job categories do people searching Wix Customer Service jobs look for?

The top searched job categories for Wix Customer Service jobs are:

Wix Customer Service jobs near you
Infographic showing various Wix Customer Service job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Junior Website Developer

Artemis Lifestyles

Kissimmee, FL • On-site

Part-time

Posted 24 days ago

Job description

Position Summary
We are seeking a motivated professional to join our IT team. This role requires excellent customer service, strong communication skills, and the ability to meet service level expectations while supporting our Microsoft and business application environments. This is an in-office position located in Kissimmee, Florida.

Responsibilities
  • Design, develop, and maintain company websites using WordPress, Wix, Duda, Hubspot, CINC, and Frontsteps, .
  • Create responsive, user-friendly webpages that provide an exceptional user experience across desktop and mobile devices.
  • Customize themes, templates, plugins, and page layouts.
  • Build landing pages and marketing content in collaboration with the Operation teams and occasionally the marketing teams
  • Perform website updates, content changes, and ongoing maintenance.
  • Optimize websites for performance, SEO, accessibility, and security.
  • Troubleshoot website issues, broken functionality, and plugin conflicts.
  • Perform website backups, testing, and software updates.
  • Integrate websites with HubSpot, Google Analytics, Google Tag Manager, and other third-party platforms.
  • Assist with web integrations involving HOA management platforms including Vantaca, Caliber, Frontsteps, and CINC Systems.
  • Support online forms, customer portals, and lead generation initiatives.
  • Manage domain registrations, DNS records, and SSL certificates.
  • Respond to website support requests in a timely manner while meeting established Service Level Agreements (SLAs).
  • Communicate effectively with internal stakeholders to understand requirements and provide project updates.
  • Document website configurations, processes, and technical changes.
  • Stay current with emerging web technologies, security best practices, and design trends.
  • Perform other duties as assigned.
Required Qualifications
  • 1–2 years of WordPress and/or Wix experience
  • HTML5
  • CSS3
  • Basic JavaScript
  • Experience with Elementor or Gutenberg
  • Responsive web design experience
  • Basic SEO knowledge
  • Strong attention to detail
  • Excellent customer service and communication skills
Preferred Qualifications
  • HubSpot CMS or HubSpot integrations
  • Google Analytics
  • Google Tag Manager
  • Basic PHP
  • Git
  • Website accessibility (WCAG)
  • API integrations
  • Experience with Vantaca, Caliber, Frontsteps, or CINC Systems