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Wix Customer Service Jobs (NOW HIRING)

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Content Marketing Specialist

Saint Louis, MO

We are dedicated to helping our customers produce high-quality products used in everyday life in ... services. The ideal candidate combines a passion for storytelling with the ability to distill ...

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Wix Customer Service information

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How much do wix customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for wix customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What kind of jobs can you get at Wix Customer Service?

At Wix Customer Service, you can find roles such as customer support representatives, technical support agents, and account managers. These positions typically require strong communication skills, problem-solving abilities, and familiarity with the company's platform and tools like live chat and email support systems.

What is the difference between Wix Customer Service vs Wix Technical Support?

AspectWix Customer ServiceWix Technical Support
Primary RoleAssist customers with account management, billing, and general inquiriesResolve technical issues related to website functionality and platform features
Required SkillsCustomer service skills, communication, basic platform knowledgeTechnical troubleshooting, platform expertise, problem-solving skills
Work EnvironmentCustomer support centers, remote support, online chatTechnical support centers, remote troubleshooting, online channels

Wix Customer Service focuses on helping users with account, billing, and general questions, while Wix Technical Support specializes in resolving technical issues related to website functionality. Both roles require strong communication skills, but Technical Support demands more technical expertise. Understanding these differences helps users seek the right assistance for their needs.

Is there a Wix customer service?

Wix customer service is available to assist users with website building, technical issues, and account management. Support options include live chat, email, and phone support, often accessible through the Wix Help Center or dashboard. Customer service representatives are trained to help resolve common problems and provide guidance on using Wix tools.

What is a Wix Customer Service representative?

A Wix Customer Service representative is a professional who assists users with questions or issues related to Wix products and services, such as website building, billing, and account management. They provide support through various channels like email, chat, and phone, helping customers resolve technical problems, understand features, and optimize their use of the Wix platform. These representatives play a crucial role in ensuring customer satisfaction and guiding users to make the most of their Wix experience.

What kind of jobs can you get at Wix?

Wix offers a variety of jobs including customer service roles, technical support, software development, design, marketing, and sales. Customer service positions typically involve assisting users with website issues, requiring strong communication skills and familiarity with the Wix platform and tools.

Is Wix a good company to work for?

Wix Customer Service roles are generally considered to offer a supportive work environment with opportunities for remote work and skill development. Employee reviews highlight positive aspects such as flexible schedules and company benefits, though experiences can vary depending on the specific position and location.

What are the key skills and qualifications needed to thrive as a Wix Customer Service representative, and why are they important?

To thrive as a Wix Customer Service representative, you need a solid understanding of website management, customer support principles, and preferably experience with SaaS platforms. Familiarity with Wix's website builder, CRM systems, and helpdesk tools like Zendesk is typically expected. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills are crucial to efficiently resolve user issues, ensure customer satisfaction, and maintain Wix’s reputation for excellent support.

What are some common challenges faced by Wix Customer Service representatives, and how are they supported in resolving them?

Wix Customer Service representatives often encounter challenges such as troubleshooting complex website issues, guiding users with varying levels of technical skill, and managing multiple inquiries efficiently. To support them, Wix provides comprehensive training, access to a knowledge base, and collaboration with specialized technical teams for escalated cases. Team members work in a collaborative environment, frequently sharing insights and best practices to ensure customer satisfaction and continuous learning.
More about Wix Customer Service jobs

What states have the most Wix Customer Service jobs?

States with the most job openings for Wix Customer Service jobs include:

What job categories do people searching Wix Customer Service jobs look for?

The top searched job categories for Wix Customer Service jobs are:

Wix Customer Service jobs near you
Infographic showing various Wix Customer Service job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Graphic Design Intern | Fall 2026

Grassroots Analytics

Washington, DC

$20/hr

Full-time, Internship

Re-posted 16 days ago

Job description

Grassroots Analytics is looking for a Graphic Design Intern for the Fall Semester who is eager to gain hands-on experience in a fast-paced marketing and design environment. This role is perfect for a creative, detail-oriented designer who enjoys solving visual problems quickly, thrives under tight deadlines, and has an interest in digital marketing, SEO, and website design.

As a member of our in-house creative team, you'll work alongside the Art Director and Marketing team to create compelling visual assets that support fundraising campaigns, product marketing, digital advertising, and company branding. You'll also help optimize website content for search visibility and contribute to maintaining a strong, consistent online presence.

This internship offers exposure to a wide variety of creative projects, making it an excellent opportunity for someone looking to build a diverse portfolio while learning how design directly impacts marketing performance.

ResponsibilitiesGraphic Design & Creative Production (40%)
  • Design digital marketing assets including social media graphics, email banners, presentations, advertisements, and website visuals.
  • Support rapid-turnaround design requests while maintaining high design standards.
  • Prepare production-ready files for digital and print projects.
  • Maintain consistency across all brand touchpoints using established brand guidelines.

Website & SEO Support (30%)

  • Assist with updating website pages in Wix Studio.
  • Design graphics and layouts that improve user experience and engagement.
  • Help optimize webpages, images, metadata, and content for SEO best practices.
  • Support website maintenance by identifying outdated content, broken visuals, and opportunities for improvement.

Marketing & Campaign Support (20%)

  • Collaborate with the Marketing team on product launches, fundraising campaigns, newsletters, and promotional materials.
  • Resize and adapt creative assets for multiple channels.
  • Assist with organizing design files, templates, and marketing resources.
  • Conduct visual research and gather inspiration for upcoming projects.
Team Operations (10%)
  • Manage multiple projects simultaneously while meeting tight deadlines.
  • Participate in design reviews and creative brainstorming sessions.
  • Communicate project updates proactively and seek feedback throughout the design process.
  • Continuously learn new tools, design trends, and marketing best practices.
The Grassroots Approach

At Grassroots Analytics, our work is guided by the following principles:

  • Customer service is our core: Clients are always treated with professionalism, responsiveness, and respect.
  • We model a high bar for performance: We produce thoughtful, high-quality work while moving quickly.
  • We strengthen relationships: Collaboration and trust are at the center of everything we do.
  • Proactivity drives problem-solving: We anticipate challenges and take initiative to find solutions.
  • Flexibility is essential: Priorities change quickly, and we adapt with a positive attitude.
Qualifications

The ideal candidate will have:

Required
  • Currently pursuing a degree in Graphic Design, Visual Communication, Marketing, Digital Media, or a related field.
  • Strong proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and Figma.
  • Understanding of typography, layout, branding, and visual hierarchy.
  • Interest in SEO, website optimization, and digital marketing.
  • Ability to manage multiple projects and prioritize work under tight deadlines.
  • Excellent attention to detail and organizational skills.
  • Strong communication skills and willingness to receive feedback.
Preferred
  • Interest in politics, nonprofits, advocacy, or mission-driven organizations.
  • Experience using Wix Studio or other website builders.
  • Familiarity with SEO fundamentals, Google Search Console, Google Analytics, or similar marketing tools.
  • Experience creating social media or marketing assets.
  • Basic knowledge of HTML/CSS is a plus.
Compensation

This internship pays $20/hr. The program will run September 8, 2026 to November 20, 2026. This is a full-time, in-office position based in our Chinatown office at 806 7th St NW, Washington, DC 20001.

To Apply

Please submit your resume and portfolio then please answer a few questions detailing your experience and interest in Grassroots Analytics.

Apply