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Wix Customer Service Jobs (NOW HIRING)

WEDGEWOOD WEDDINGS

Website Content Manager

Temecula, CA · On-site

$83K - $87K/yr

Improve the inquiry-to-tour customer journey through stronger UX, messaging, and reduced friction ... Maintain and improve inherited venue websites on platforms such as WordPress and Wix * Apply ...

Unit

Solutions Engineer

New York, NY · On-site

$150K - $180K/yr

We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more. We're repeat founders with ...

Unit

Support Operations Specialist

New York, NY · On-site

$60K - $80K/yr

We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more. We're repeat founders with ...

POSITIVE GROWTH INC

Assistant (Fundraising)

Clarkston, GA · On-site

$15 - $25/hr

... services, residential care, school‑based support, and community programs. We believe every child ... Proficiency with Google Workspace and Microsoft Office; familiarity with CRM systems, WordPress/Wix ...

Utah State University

Business Consultant

Beaver, UT

... customer service practices. * Advise businesses on digital marketing strategy, including search ... Experience with platforms such as Shopify, WooCommerce, Squarespace, Wix, Etsy, Amazon, Google ...

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Wix Customer Service information

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How much do wix customer service jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for wix customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Wix Customer Service vs Wix Technical Support?

AspectWix Customer ServiceWix Technical Support
Primary RoleAssist customers with account management, billing, and general inquiriesResolve technical issues related to website functionality and platform features
Required SkillsCustomer service skills, communication, basic platform knowledgeTechnical troubleshooting, platform expertise, problem-solving skills
Work EnvironmentCustomer support centers, remote support, online chatTechnical support centers, remote troubleshooting, online channels

Wix Customer Service focuses on helping users with account, billing, and general questions, while Wix Technical Support specializes in resolving technical issues related to website functionality. Both roles require strong communication skills, but Technical Support demands more technical expertise. Understanding these differences helps users seek the right assistance for their needs.

What is a Wix Customer Service representative?

A Wix Customer Service representative is a professional who assists users with questions or issues related to Wix products and services, such as website building, billing, and account management. They provide support through various channels like email, chat, and phone, helping customers resolve technical problems, understand features, and optimize their use of the Wix platform. These representatives play a crucial role in ensuring customer satisfaction and guiding users to make the most of their Wix experience.

What are the key skills and qualifications needed to thrive as a Wix Customer Service representative, and why are they important?

To thrive as a Wix Customer Service representative, you need a solid understanding of website management, customer support principles, and preferably experience with SaaS platforms. Familiarity with Wix's website builder, CRM systems, and helpdesk tools like Zendesk is typically expected. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills are crucial to efficiently resolve user issues, ensure customer satisfaction, and maintain Wix’s reputation for excellent support.

What are some common challenges faced by Wix Customer Service representatives, and how are they supported in resolving them?

Wix Customer Service representatives often encounter challenges such as troubleshooting complex website issues, guiding users with varying levels of technical skill, and managing multiple inquiries efficiently. To support them, Wix provides comprehensive training, access to a knowledge base, and collaboration with specialized technical teams for escalated cases. Team members work in a collaborative environment, frequently sharing insights and best practices to ensure customer satisfaction and continuous learning.
More about Wix Customer Service jobs
What states have the most Wix Customer Service jobs? States with the most job openings for Wix Customer Service jobs include:
What job categories do people searching Wix Customer Service jobs look for? The top searched job categories for Wix Customer Service jobs are:
Wix Customer Service jobs near you
Infographic showing various Wix Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Senior Account Executive - Marketing Communications

Senior Account Executive - Marketing Communications

TruePoint Communications

Dallas, TX • On-site, Remote

Full-time

Posted 22 days ago

Job description

Full-Time | Must reside in Dallas, TX
At TruePoint, our product is our people. We're a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR firm in the U.S., known for our commitment to top-tier talent and meaningful results.
We're looking for an experienced marketing communications professional to join our growing marketing communications team.
What You'll Do
  • Provide strategic and tactical marketing support for clients in a variety of industries. Adept at understanding key client information to leverage marketing communications, including business strategy, products and services, key customers, and competitors.
  • Consistently deliver excellent client service, including day-to-day client engagement and account management.
  • Ability to prioritize, manage time and tasks, communicating clearly both internally and with clients.
  • Possess excellent writing skills for material development, including media planning for paid and earned, social media content, marketing collateral, creative briefs, and pitch presentations.
  • Demonstrate strategic thinking and strong project management skills.
  • Collaborate effectively across internal agency teams, showcasing both leadership and ability to follow direction.
  • Knowledge, use, and understanding of social media marketing impact, analytics understanding a plus.

What You'll Bring
  • Bachelor's degree in business, marketing, or communications preferred
  • Minimum 3-6 years marketing professional experience
  • Excellent oral and written business communication skills, including high attention to detail and excellent quality of work.
  • Agency experience preferred, working on a variety of B2B and B2C clients.
  • Strong knowledge of placing ads and content on a variety of social media platforms.
  • Platform expertise in the following: Monday.com/Asana, MailChimp/HubSpot, Google Platforms, Meta, LinkedIn, Wix/Wordpress.
  • Adept at gathering fundamental analytics and metrics for digital marketing elements.
  • Desire to grow, solve problems, and learn in a fast-paced environment.

Apply