Wisetail Jobs (NOW HIRING)

Job Title: Learning Systems Administrator (Contract)

Compensation: $42.00 - $51.00 per hour

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
 

Location: Hybrid, Din Tai Fung - Restaurant Support Center in Arcadia/Pasadena, California

About Us:

Din Tai Fung is a globally celebrated, family-owned restaurant brand founded in 1972 and internationally renowned for its iconic Xiao Long Bao. With more than 165 locations across 13 countries including 20 in North America. DTF is Michelin-recognized and admired for its uncompromising quality, authentic flavors, and warm, gracious hospitality. Each location delivers an elevated yet inviting cultural dining experience designed to delight guests on any occasion.
 

About the Role:

Din Tai Fung is migrating its learning content and histories from Schoox and Google Drive to a new platform, Wisetail, and this contract-to-hire role owns the hands-on build that gets us there. Reporting to the Instructional Design Manager, the Learning Systems Administrator will configure the Wisetail platform, migrate and reorganize learning content into a clean, searchable library across our 20+ locations, build assignment automations, and partner closely with the Wisetail implementation team and internal stakeholders to launch on time. Beyond go-live, the role supports the pilot, maintains integrations and reporting, and helps transition day-to-day ownership to the internal Operations Training & Learning Design team.

Responsibilities:

LMS Configuration & System Design:

• Translate business and learning requirements into the Wisetail system structure, including user roles, permissions, groups, locations, content types, tags, naming standards, and navigation.
• Configure assignments, notifications, certifications, automations, and other platform settings.
• Document configuration decisions and recommend practical solutions within established project goals.
• Coordinate with Wisetail and internal partners to identify integration needs, troubleshoot configuration issues, and keep the implementation aligned with the launch timeline.

Content Migration & Library Organization

• Inventory, map, clean, and prepare learning content, completion histories, and supporting files from Schoox and Google Drive for migration.
• Apply approved naming conventions, tags, metadata, ownership, version control, and archive rules to create a consistent, searchable library.
• Coordinate imports and validate the accuracy of learning content and records.
• Reconcile exceptions and resolve migration issues with vendors and internal content owners.

Develop Learning Programs

• Build and maintain courses, curricula, learning paths, assignments, certifications, due dates, reminders, and audience rules based on approved program designs.
• Partner with instructional designers and program owners to upload, organize, and quality-check media, documents, and eLearning packages before release.

Testing & Launch Support

• Create test cases and coordinate user acceptance testing for permissions, assignments, automations, content, integrations, notifications, reporting, and mobile access.
• Track defects and decisions, coordinate resolution with Wisetail and internal partners, and confirm fixes through retesting.
• Support pilot and enterprise launch activities, including readiness checks, learner and administrator communications, issue triage, and launch status reporting.

Post-Launch Support

• Manage routine LMS administration, access requests, data corrections, content updates, and escalated support issues within agreed service expectations.
• Produce automated and customized reports.
• Monitor data quality and system performance and identify opportunities to improve the learner and administrator experience.
• Develop SOPs, job aids, and administrator training.
• Support a successful handoff of ongoing LMS processes to the internal team.

Job Requirements:

• Bachelor's degree in instructional design, education technology, learning and development, human resources, information systems, business, or a related field.
• 3+ years of hands-on learning management system administration experience, including user management, permissions, content, assignments, automations, reporting, and troubleshooting.
• Experience supporting an LMS implementation or migration, including content or data preparation, testing, issue resolution, and launch activities.
• Strong Excel or Google Sheets skills, including organizing, cleaning, validating, and reconciling large data sets.
• Ability to gather requirements, document processes, communicate technical information clearly, and collaborate with cross-functional stakeholders and external vendors.
• Strong project organization, attention to detail, and ability to manage multiple priorities and deadlines with limited supervision.
• Experience working with stakeholders and vendors

Preferred Requirements:      

• Experience administering Wisetail and/or Schoox.
• Experience with Schoox LMS
• Experience with UKG or other HRIS integrations, data feeds, single sign-on, SCORM, or xAPI.
• LMS administration, learning technology, project management, or related professional certification.

Essential Functions:

• Regularly operate a computer and other standard office equipment, including keyboard, mouse, monitor, and mobile devices.
• Frequently sit for extended periods while working at a computer or participating in virtual meetings.
• Regularly stand and walk in office and restaurant environments.
• Ability to occasionally lift and/or move materials up to approximately 15 pounds (e.g., laptop bag, documents, training materials).
• Ability to communicate effectively in person, by telephone, and via virtual platforms.
• Ability to tolerate varying temperatures and environmental conditions consistent with office operations.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Applicants must be 18 years of age or older and able to provide documentation to work in the United States legally.

Equal Opportunity Employer:
Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.
U.S. Employment Eligibility:
In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.