Wioa Program Jobs in Washington (NOW HIRING)

Job Summary
The Department of Employment Services, Workforce & Federal Programs Bureau, is seeking a highly qualified, data-driven Program Manager to support the American Job Center in full alignment with U.S. Department of Labor standards, requiring advanced expertise in the Workforce Innovation and Opportunity Act (WIOA) including Title I and Title III, with a strong emphasis on data analytics, performance accountability, and compliance oversight; this role will lead comprehensive analysis of program performance across training and employment services, ensuring Individual Training Account (ITA) utilization aligns with participant eligibility, career pathways, and in-demand industries, while maintaining strict adherence to Eligible Training Provider List (ETPL) requirements, provider performance metrics, and reporting standards; the incumbent will leverage advanced data analytics, predictive forecasting, and trend analysis to evaluate program effectiveness, develop executive-level dashboards and data visualizations, and translate federal guidance including Training and Employment Guidance Letters (TEGLs) into clear, actionable standard operating procedures, while ensuring data integrity across systems such as DC Networks and VOS, proactively identifying compliance risks and strengthening audit readiness; serving as both a strategic analyst and operational leader, the Program Manager will manage cross-functional initiatives, oversee project timelines, conduct root cause analysis, drive continuous process improvement, standardize workflows, train staff on WIOA, ITA, and ETPL policies, and serve as a subject matter expert to ensure seamless coordination across internal teams, training providers, and employer partners ultimately delivering precision, accountability, and measurable impact in a highly regulated, data-driven, and performance-focused workforce environment.
Duties and Responsibilities
Plans, organizes, and supervises the operation of a program(s) and its activities in accordance with the mission and goals of an agency; develops new programs to support the strategic direction of the agency; advises and consults with administration/division managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures of the program.
Develops, implements, and maintains procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of a program(s); coordinates work activities of the program to prevent delays in required actions or to improve programs or services; assists in the identification, development, and implementation of departmental goals, objectives, policies, and priorities; assists in the determination of resource allocation and levels of service according to established policies; plans and writes grant applications and manages grant-funded projects. Analyzes program data and performance measures in relation to agency, local/state, and national objectives for the program area. Tracks industry trends, local and regional program area issues, and District policy to ensure integration of program initiatives.
Qualifications and Education
Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.
Degree from a four-year college or university and at least five years of supervisory experience preferred.
Licensures, Certifications, and other requirements
None
Work Conditions/Environment
The work is performed in a normal office setting.
Other Significant Facts
Tour of Duty: Monday-Friday 8:30 am- 5:00 pm or Varies
Operating Status: In-Person reporting, flexible and limited telework options available upon position eligibility and operational needs.
Promotion Potential: No known promotion potential
Duration of Appointment: Management Supervisory Service (MSS), At-will. Positions in the Management Supervisory Service serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
Pay Plan, Series and Grade: MS-0340-12
Salary: $86,533-$121,147; Based on qualifications and funding
Collective Bargaining Unit (Union): This position is not covered by a Collective Bargaining Unit.
Position Designation: This position has been designated as Security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Residency Preference: Applicants claiming Residency Preference will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.