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Will Call Representative Jobs in Michigan (NOW HIRING)

Lascko Services

Call Center Representative

Muskegon, MI

$17 - $20/hr

The ideal candidate will possess exceptional problem-solving skills and a passion for delivering outstanding service to our clients. As a Call Center Representative, you will be the primary point of ...

Luxury Bath Technologies

Call Center Representative

MI · On-site

$17/hr

Call Center Representative Port Huron, MI $17/hour base + Uncapped Commission Full-Time | Morning ... In this role, you will connect with homeowners, generate leads, and schedule free in-home ...

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Will Call Representative information

What is the difference between Will Call Representative vs Customer Service Representative?

AspectWill Call RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; may require basic computer skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRetail stores, ticket offices, or event venuesCall centers, retail, or service offices
Employer & IndustryRetail, entertainment, transportationRetail, telecommunications, service industries
Primary RoleHandling customer pickups, managing will call ordersAssisting customers with inquiries, resolving issues

Will Call Representatives primarily focus on managing customer pickups and handling will call orders in retail or event settings. Customer Service Representatives provide broader support, assisting with inquiries and resolving issues across various industries. While both roles require strong communication skills, Will Call Representatives often work in specific environments like ticket offices or retail stores, whereas Customer Service Reps may work in call centers or retail outlets.

What is a will call representative?

A Will Call Representative is responsible for managing orders that customers pick up directly from a business location rather than having them shipped. They verify customer identification, ensure that orders are accurate and complete, and coordinate with warehouse or sales staff to facilitate smooth pickups. Will Call Representatives often provide customer service by answering questions, resolving issues, and handling payment or documentation related to the order. Their role is vital in ensuring customers have a positive experience when retrieving their orders in person.

How to become a will call representative?

To become a will call representative, candidates typically need a high school diploma or equivalent and strong customer service skills. Prior experience in retail, hospitality, or sales can be beneficial, and familiarity with point-of-sale systems or inventory management may be required. Some positions may also require a valid driver's license if deliveries or pickups are involved.

What are the key skills and qualifications needed to thrive as a will call representative?

To thrive as a Will Call Representative, you need strong organizational skills, attention to detail, and experience with order fulfillment or customer service, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, point-of-sale (POS) software, and basic office equipment is typically required. Outstanding communication, problem-solving, and time management skills help you provide excellent service and efficiently handle customer inquiries. These abilities ensure accurate order processing, minimize errors, and create a positive experience for customers picking up their purchases.

What are the most common challenges faced by will call representatives, and how can they be managed effectively?

Will Call Representatives often encounter challenges such as managing high volumes of customer pickups during peak times, ensuring accurate order fulfillment, and navigating last-minute changes or special requests. To handle these effectively, it's important to stay organized, communicate clearly with both customers and internal teams, and remain adaptable under pressure. Developing strong attention to detail and excellent customer service skills will help ensure a smooth experience for both customers and colleagues.
What are popular job titles related to Will Call Representative jobs in Michigan? For Will Call Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Will Call Representative jobs in Michigan look for? The top searched job categories for Will Call Representative jobs in Michigan are:
What cities in Michigan are hiring for Will Call Representative jobs? Cities in Michigan with the most Will Call Representative job openings:
Will Call Representative jobs near you

On-Call Liberal Arts Clerk (Applicant Pool)

Schoolcraft College

Livonia, MI • On-site

$16/hr

Full-time

Re-posted 23 days ago

Schoolcraft College rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

23rd of 617 rated colleges and universities

Job description

Posting Details
Position Information
Job Title
On-Call Liberal Arts Clerk (Applicant Pool)
Job Summary
The On-Call Liberal Arts Clerk will support the Liberal Arts office staff by providing clerical assistance with oversight for assigned department activities. The individual in this role will offer office coverage as needed with primary responsibility to assist students and faculty.
The hours for this position will be 25-29 per week; flexible schedule desired (some evenings and weekends may be required). Regular Liberal Arts office hours are Mon-Thurs 12- 6pm and Fridays 12-5pm.
The mission of Schoolcraft College is to provide a transformational and inclusive learning experience designed to increase the capacity of all individuals and groups to achieve intellectual, social, and economic goals. We are committed to creating a positive impact on the communities we serve and value diversity in our students, staff, and programming.
Job Duties
Required Qualifications
  1. Three (3) to Five (5) years office experience with high proficiency using standard office technology (i.e. phone systems, copiers/printers, computers).
  2. Strong verbal and written communication skills including accuracy in spelling, basic math, and grammar.
  3. Ability to work independently and with others.
  4. Experience working in a diverse, customer service oriented environment.
  5. Detail-oriented, conscientious and reliable.

Preferred Qualifications
  1. Experience with complex databases and reporting software, budgets, purchasing, and invoices/reimbursements.

Physical Requirements
Schoolcraft College is committed to creating an inclusive environment and strongly encourages applications from veterans, individuals with varying gender identities, abilities, and from underrepresented populations. Schoolcraft College is an AA/EEO Employer.
  • Writing Skills: Ability to write reports, business correspondence, and procedure manuals.
  • Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
  • Communication Skills: Ability to effectively present information and respond to questions from prospective and current employees, and groups of managers.
  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Office Environment: This role may involve being in a stationary position in front of a computer, using a keyboard, mouse (or applicable equipment) and telephone. Communicating and exchanging information with individuals electronically or in person. This role may involve moving objects of up to 10 lbs., and on occasion, up to 25 lbs.
  • Noise Level: The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary
$16/hour
Work Hours
Posting Detail Information
Posting Number
ACO080P
Open Date
02/06/2023
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
A current cover letter and resume will be required at the end of the application process. Failure to upload required documents will result in an incomplete application.

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