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Wfm Customer Service Representative Jobs in Rio Rancho, NM

U-Haul

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

Location: 2201-6th NW, Albuquerque, New Mexico 87102 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position

U-Haul

Customer Service Representative

Los Lunas, NM

$15.50 - $21/hr

Location: 2217 Autumn Brush Rd NW, Los Lunas, New Mexico 87031 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the

U-Haul

Customer Service Representative

Albuquerque, NM

$15.50 - $21/hr

Location: 2201-6th NW, Albuquerque, New Mexico 87102 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position

U-Haul

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

Location: 2201-6th NW, Albuquerque, New Mexico 87102 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position

U-Haul

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

Location: 1801 Atrisco Dr NW, Albuquerque, New Mexico 87120 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the

WaFd Bank

Customer Service Representative

Rio Rancho, NM · On-site

$18 - $19.47/hr

MinUSD $18.00/Hr.MaxUSD $19.47/Hr.Job Summary Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search

WaFd Bank

Customer Service Representative

Rio Rancho, NM · On-site

$18 - $19.47/hr

Min USD $18.00/Hr. Max USD $19.47/Hr. Job Summary Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your

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Wfm Customer Service Representative information

See Rio Rancho, NM salary details

$9

$17

$25

How much do wfm customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for wfm customer service representative in Rio Rancho, NM is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WFM Customer Service Representative, and why are they important?

To thrive as a WFM (Workforce Management) Customer Service Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with WFM software such as NICE, Genesys, or Verint, and experience with CRM systems are important technical qualifications. Excellent communication, adaptability, and time management help you excel in dynamic and sometimes high-pressure environments. These skills and tools are vital for efficiently addressing customer inquiries, managing workforce schedules, and ensuring service goals are met.

How does a WFM Customer Service Representative typically interact with workforce management systems and what challenges might arise?

As a WFM (Workforce Management) Customer Service Representative, you'll regularly use WFM software to monitor schedules, track attendance, and ensure adequate coverage during peak hours. A common challenge is adapting quickly to last-minute schedule changes or unexpected call volume spikes, which requires flexibility and strong communication skills. You'll often collaborate with team leads and WFM analysts to report on staffing issues and help optimize shift coverage. This hands-on experience with scheduling tools and real-time data can open up pathways to advanced positions in workforce planning or operations management.

What is a WFM Customer Service Representative?

A WFM (Workforce Management) Customer Service Representative is a professional who handles customer inquiries and support requests while also working closely with workforce management systems. Their responsibilities often include answering customer questions, resolving issues, and ensuring efficient scheduling and staffing through WFM tools. They help maintain service levels by balancing customer needs with operational requirements. This role requires strong communication skills and a good understanding of scheduling software and customer service processes.
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What job categories do people searching Wfm Customer Service Representative jobs in Rio Rancho, NM look for? The top searched job categories for Wfm Customer Service Representative jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Wfm Customer Service Representative jobs? Cities near Rio Rancho, NM with the most Wfm Customer Service Representative job openings:
Wfm Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

U-Haul

Albuquerque, NM • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

U-Haul rating

6.2

Company rating: 6.2 out of 10

Based on 480 frontline employees who took The Breakroom Quiz

120th of 140 rated vehicle equipment hire

Job description

Location:
2201-6th NW, Albuquerque, New Mexico 87102 United States of America
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment)
  • Drive a forklift (certification offered through U-Haul upon employment)
  • Other duties as assigned
  • Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:
  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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