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Wellness Customer Service Representative Jobs in Michigan

Dupont

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

U-Haul

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Inkster, MI · On-site

$15 - $20.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Monroe, MI

$14.75 - $20.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Taylor, MI

$14.75 - $20.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Benton Harbor, MI · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Inkster, MI · On-site

$15 - $20.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Detroit, MI

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Waterford, MI

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Houghton Lake, MI · On-site

$14 - $19.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Farmington Hills, MI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Houghton, MI · On-site

$13.75 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Detroit, MI

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Grand Rapids, MI

$15.25 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

U-Haul

Customer Service Representative

Atlantic Mine, MI · On-site

$13.50 - $18.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire ...

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All JobsWellness Customer Service Representative JobsWellness Customer Service Representative Jobs in Michigan

Wellness Customer Service Representative information

What is a wellness customer service representative?

A Wellness Customer Service Representative is a professional who assists customers with inquiries related to health and wellness products or services. They provide support by answering questions, resolving issues, processing orders, and offering information about wellness programs or products. Their goal is to ensure customer satisfaction while promoting a healthy lifestyle. These representatives often work for wellness centers, health retailers, or companies offering wellness-related products and services.

What are the key skills and qualifications needed to thrive as a wellness customer service representative?

To thrive as a Wellness Customer Service Representative, you need strong communication skills, customer service experience, and a basic understanding of wellness products or services, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and chat/email platforms is typically required. Empathy, patience, and active listening set top performers apart in this role. These skills ensure that customers receive knowledgeable, compassionate support, fostering loyalty and satisfaction in a wellness-focused environment.

How does a wellness customer service representative typically collaborate with health coaches and other wellness professionals?

As a Wellness Customer Service Representative, you often serve as the first point of contact for clients, requiring close collaboration with health coaches and other wellness professionals. You'll relay client questions, schedule appointments, and ensure that clients are directed to the right specialist for their needs. Regular communication with the wellness team helps you stay updated on program offerings and client progress, enabling you to provide accurate, personalized support. This teamwork creates a seamless client experience and contributes to overall client satisfaction.

What is the difference between Wellness Customer Service Representative vs Health Coach?

AspectWellness Customer Service RepresentativeHealth Coach
CredentialsHigh school diploma or equivalent; customer service experienceCertification in health coaching or related field; often requires specialized training
Work EnvironmentCall centers, healthcare organizations, wellness companiesPrivate practice, wellness centers, online platforms
Employer & IndustryHealthcare, wellness, insuranceHealth and wellness industry, fitness centers, corporate wellness programs
Primary FocusHandling customer inquiries, providing information, resolving issuesGuiding clients on health goals, lifestyle changes, personalized coaching

The main difference is that Wellness Customer Service Representatives focus on assisting customers with inquiries and support, while Health Coaches provide personalized health guidance and lifestyle advice. Both roles require strong communication skills, but Health Coaches typically have specialized certifications and work directly with clients on health improvement plans.

What are popular job titles related to Wellness Customer Service Representative jobs in Michigan?

For Wellness Customer Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Wellness Customer Service Representative jobs in Michigan look for?

The top searched job categories for Wellness Customer Service Representative jobs in Michigan are:

What cities in Michigan are hiring for Wellness Customer Service Representative jobs?

Cities in Michigan with the most Wellness Customer Service Representative job openings:

Wellness Customer Service Representative jobs near you
Infographic showing various Wellness Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative

DuPont de Nemours, Inc.

Midland, MI • On-site

$13.75 - $18.75/hr

Full-time

Re-posted 2 days ago

Key responsibilities

  • Manage the order management process from initial order entry to product delivery for dedicated accounts.

  • Interface with customers and internal/external partners to address inquiries, resolve issues, and support order processing using SAP and other systems.

  • Coordinate with supply chain, sales, and logistics teams to ensure timely order fulfillment, resolve supply issues, and handle customer disputes.

DuPont rating

8.3

Company rating: 8.3 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

26th of 104 rated chemical manufacturers

Job description

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world's most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers
DuPont is seeking an experience Customer Service Representative to join our Midland, MI team!
A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts.
The CSR interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSR aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the CSR to translate the customers' needs into information upon which the CSR, the business and other functions can make decisions and promptly act.
Your key responsibilities will be/what you'll do:
  • Customer Engagement and Order Management
  • Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
  • Work directly with the most strategic, complex, high-volume and/or greater-revenue-generating customers
  • Support customers with their administrative and technical questions (EDI/Capture/MyDuPont), which requires to develop a good understanding and knowledge of the products & services offered by DuPont
  • Build working relationships with commercial team partners to exceed customer expectations
  • Analyze customer ordering patterns to anticipate customer needs
  • Serve as a liaison with customers on administrative and technical matters (EDI/Capture/MyDuPont)
  • Respond to customer inquiries and complaints in a timely manner
  • Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, promise/failure, etc.)
  • Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
  • Quickly identify and own resolution of customer issues
  • Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit, and sales representative
  • Make decisions for customers' return following a quality complaint within their assigned Delegation of Authority (DOA) limit
  • As part of the account team, relay all pertinent information gathered from the customer to the account manager (forecast, new project, changes in the organization.)

Business Processes
  • Work with Asset Schedulers and other supply chain partners to assess and resolve material availability, supply issues, order management and prioritization
  • Engage sales team on customer issues and requests, pricing, and approvals, followed by necessary actions to resolve
  • Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments
  • Create and maintain customer desk manuals and other documentation in SharePoint or SAP
  • Identify areas for improvement and implement change to consistently strive for greater effectiveness and efficiency
  • Execute complex work processes through multiple systems and technology
  • Leverage multiple internal resources to optimize customer satisfaction with cost to serve objectives for the business
  • Work with Sales/Sales Support/Customer Advocacy/Pricing Team on quotes, new customer set-up/changes, pricing, order fulfillment issues, complaints, and samples
  • Process new customer set up and changes to existing customer master data via MDG Database
  • Request new customer set up and changes to existing customer master data in MDG Database
  • Quick learner, in using various applications

Controls and Compliance
  • Understand and support both internal and external audit requirements as it relates to customer service activities
  • Provide timely responses for all control & audit requests, including month-end order to cash processes
  • Engage in and drive the continuous improvement of quality processes by working on best practices. Adhere to policy and compliance standards
  • Be the quality champion on behalf of the customer and ensure internal teams are providing timely follow-up and resolution of complaints
  • Responsible for acting within assigned delegation of authority to perform SAP transactions (i.e. credits, returns, samples) while adhering to internal controls and SOX compliance

JOB QUALIFICATIONS
Requirements:
  • Bachelor's degree is preferred
  • Hybrid Role: 4 days in office; 1 day remote
  • Minimum 2 years of Customer Service experience or equivalent
  • Proficiency in SAP or another ERP system required
  • Intermediate to high level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word, and SharePoint); SalesForce.com experience is a plus

Join our Talent Community to stay connected with us!
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

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