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Salvation Army

Welcome Desk Associate

Phoenix, AZ · On-site

The Salvation Army - Ray and Joan Kroc Corps Community Center - Phoenix, Arizona STATUS: Part-Time ... The Welcome Desk Associate will be the initial contact and resource to prospective, new, and ...

The Salvation Army

Welcome Desk Associate

Phoenix, AZ

$15.15/hr

The Salvation Army - Ray and Joan Kroc Corps Community Center - Phoenix, Arizona STATUS: Part-Time ... The Welcome Desk Associate will be the initial contact and resource to prospective, new, and ...

The Salvation Army

Welcome Desk Associate

Phoenix, AZ

$15.15/hr

The Salvation Army - Ray and Joan Kroc Corps Community Center - Phoenix, Arizona STATUS: Part-Time ... The Welcome Desk Associate will be the initial contact and resource to prospective, new, and ...

Salvation Army

Welcome Desk Associate

Phoenix, AZ · On-site

The Salvation Army - Ray and Joan Kroc Corps Community Center - Phoenix, Arizona STATUS: Part-Time ... The Welcome Desk Associate will be the initial contact and resource to prospective, new, and ...

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Welcome Corps information

What are the key skills and qualifications needed to thrive in the Welcome Corps position, and why are they important?

To thrive as a Welcome Corps member, you need excellent interpersonal skills, a background in social services or community engagement, and familiarity with resettlement processes. Experience with case management systems, translation tools, and knowledge of relevant social service resources is often beneficial. Strong empathy, cultural sensitivity, and effective teamwork set candidates apart in this field. These skills are vital for supporting newcomers, ensuring their successful integration, and fostering inclusive community environments.

What countries is the U.S. accepting refugees from?

The Welcome Corps program supports U.S. efforts to resettle refugees from various countries experiencing conflict or crisis, including regions in Africa, Asia, the Middle East, and Central America. The specific countries involved can vary based on current global situations and U.S. refugee policies, and the program often collaborates with international organizations to facilitate resettlement. Applicants should stay informed through official government sources for the most current information on eligible countries.

What is a Welcome Corps job?

A Welcome Corps job typically involves supporting refugees as they resettle in the United States through private sponsorship. Workers in these roles help with housing, employment, education, and community integration. Responsibilities may include coordinating resources, providing mentorship, and ensuring refugees have access to essential services. These positions often require strong organizational skills and cultural sensitivity to assist newcomers in building self-sufficient lives.

What are some typical responsibilities of a Welcome Corps member on a daily basis?

As a Welcome Corps member, you can expect to assist newcomers with key aspects of their resettlement, such as connecting them to local resources, facilitating community orientation sessions, and supporting access to housing, education, and employment opportunities. You may also help coordinate logistics for events, collaborate with partner organizations, and document client progress within case management systems. The work often involves meeting with families in both office and community settings, ensuring personalized guidance and support. Team collaboration and ongoing communication with social workers, educators, and volunteers are essential components of this role.

What is the best job for immigrants?

The best job for immigrants depends on their skills, language proficiency, and qualifications. Common options include roles in healthcare, hospitality, construction, and manufacturing, which often have entry-level positions and require basic training. Certifications or language skills can improve job prospects and advancement opportunities.

What are the requirements for a welcome corps?

The requirements for a Welcome Corps role typically include being at least 18 years old, passing background checks, and demonstrating strong communication and cultural sensitivity skills. Some positions may require prior experience in community service or related fields, and a commitment to the program's schedule and objectives.

What happened to the welcome corps?

The Welcome Corps is a program that recruits volunteers to assist refugees and newcomers. Its status may vary depending on organizational updates or government policies, but it generally continues to operate with a focus on community support and volunteer coordination. Job roles within the program often involve community outreach, language assistance, and cultural integration efforts.
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Welcome Corps jobs near you
Infographic showing various Welcome Corps job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 4% Part Time, 2% Temporary, 11% Contract, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution.
Welcome Desk Associate

Welcome Desk Associate

Salvation Army

Phoenix, AZ • On-site

Other

Posted 13 days ago

Salvation Army rating

6.2

Company rating: 6.2 out of 10

Based on 344 frontline employees who took The Breakroom Quiz

477th of 687 rated non-profit organizations

Job description

LOCATION: The Salvation Army - Ray and Joan Kroc Corps Community Center - Phoenix, Arizona
STATUS: Part-Time/Non-Exempt
Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary:
The Welcome Desk Associate is responsible for providing exceptional customer service experiences to members, potential members, clients, and the general public. The Welcome Desk Associate will be the initial contact and resource to prospective, new, and current members and will be responsible for the introduction of membership promotional materials and sales verifying memberships through CCMS software program. This is a pivotal position in providing information, member assistance and answering questions regarding TSA Kroc Community Center programs and services. The Welcome Desk Associate will be responsible for communicating and implementing customer service standards at the Front Desk. The use of superior customer service as an integral member of the Kroc Center team is required.
Qualifications:
  • Minimum High school diploma or GED equivalency.
  • Must be 16 years or older. 18 years or older preferred.
  • Minimum one-year cash handling and customer service experience preferred.
  • High attention to detail and ability to meet established deadlines.
  • Ability to function effectively without supervision and demonstrate a professional approach to problem solving.
  • Proficient computer software and typing skills required.
  • Service-oriented team player with the ability to maintain a positive attitude while interacting with Kroc employees, guests, and the general public.
  • Possess customer service skills to include complaint resolution principles, practices, and procedures.
  • Maintain a professional attitude and approach to problem solving and crisis situations.
  • Excellent organizational skills with the ability to carry out multiple tasks efficiently.
  • Possess strong verbal and written communication skills.
  • Must be able to speak, read and write in English. A secondary Spanish language skill is preferred.
  • Must maintain a non-judgmental attitude while working with customers, clients, and/or members of staff.
  • Excellent telephone etiquette.
  • Knowledge of Salvation Army policies and safety procedures.
  • Valid driver's license and insured transportation.
  • First Aid, CPR, and AED required.
  • Required to pass a background check.
Responsibilities:
As this position will directly support key programs and ministries of The Salvation Army, the Welcome Desk Lead must be fully committed to the advancement of The Salvation Army's Christian mission through the functions described below and in all aspects of his or her employment with The Salvation Army.
  • Provide optimal customer service by ensuring all customers, clients and members are given prompt and courteous service.
  • Must be able to handle cash, make change, and operate the frontline computer software.
  • Handle merchandise and concession sales.
  • Promote programs and special events, making insightful recommendations which reflect the needs and interests of members.
  • Greet and direct all visitors in a friendly and professional manner, direct calls, and email inquiries to appropriate program staff in a timely manner.
  • Provide Kroc Center orientation tours to prospective members and general public.
  • Maintain progressive knowledge of all programs, facilities, and special events.
  • Observe and identify customers, clients and members who may be recommended candidates for scholarships; provide assistance for scholarship application process.
  • Interact professionally with individuals and groups having diverse backgrounds.
  • Be responsible for maintaining the orderliness of the Community Center Management System (CCMS); keep area clean and neatly arranged at all times.
  • Secure the (CCMS) area at the open and close of shift.
  • Provide administrative support to include filing, data entry and mailing.
  • Use mature discretion when handling issues and notify appropriate department staff of escalated issues.
  • Attend staff meetings as assigned.
  • Maintain staff relationships and work cooperatively with the RJKCCC Management Team, and all Divisional staff.
  • Must be a person of high integrity and willing to support and promote the mission of The Salvation Army.

PHYSICAL REQUIREMENTS:
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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