Weekend Technical Support Engineer Remote Jobs in Toronto, ON

Salary:

Our Business:

Engineered Intelligence is autilityinfrastructure technology company headquartered in Calgary with offices in Toronto, andadditionallocations opening in the US. Our software is used by many of North Americas most reliable electric utilities to manage their physical grid assets andoptimizeintervention and investment decision-making. We do thisbydigitallymodelling the entire electrical networkto see how it reacts under various scenario simulations. Weleveragerobust statistics, reliability engineering principles, and machine learning to provide defensible recommendations for our customers short- and long-term asset performance management, capital spend, and planningstrategies.

One of our core differentiators is the technical experience and support our clients receive. In addition to our software solution, we provide subject matterexpertise, engineering services, consultation, and many other support activities to ensure our clients are successful. We speak our customers language; our team is full of former electrical utility industry professionals who are uniquely suited to address the specific challenges associated with managing electrical infrastructure within a heavily regulated environment. In fact,Engineered Intelligencewas created by engineers workingon the deliverables supported by our platformatsome of North Americas largest and most recognized electrical utilities.

Our core values include:

Teamwork-Teamwork is about investing in our people. Employee engagement, training & development, andprovidingvarious opportunitiesfor growth.Great people dogreat thingstogether. We support each other, share knowledge, and collaborate to solve complex challenges that no one can tackle alone.

Customer Commitment-To reach the level of success we aspireto,we need to place our customers at the center of every decision. What challenges are they or the industry facing? How can we continue to solve these pain points? How can we innovate to prevent future challenges before they appear? Customer commitment is going beyond sales;itsmaking a promise and then over-delivering so that our customers become our external sales team.

Innovation-Innovation covers more than creating new products/services. Innovation also means adopting an innovative mindset for how we approach the day-to-day. This includes assessing how we think, work, or communicate andidentifyingopportunities to improve.We rethink the status quo from the ground up. By embracing diverse perspectives and challenging assumptions, we create solutions that move the industry forward and redefinewhatspossible in utility planning. We are willing to break the status quo and create new ways of doing things to drive the team forward.

Ownership- We take initiative, follow through, and hold ourselves accountable. From the smallest detail to the biggest decision, we own the outcome.

Who we are:

We are a lean, well-established,mid-size company experiencing sustained,fastand intentional growth. Our team ofprofessionalsisfully remote,spanning across Canada, the United States and Europewithoptionalin-person office spacesfor collaborative work and hosting clients.

The Position:

The Technical Sales Engineer isprimarily focused on sales activitieswhile serving as the external-facingsubject matter expert for theplatform (and utilities in general)to enable and empower the rest of the sales team.This isa full-timepositionreporting to the Head ofGrowth,or someonedesignatedby the Head of Growth. In this role, you will be a key contributor to driving the revenue pipeline and managing relationships with clients.

Responsibilities include:

• Pre-Sales Activities

• • Participate alongside account executives in the full sales cycle, frominitialsales discovery to deployment, sustainment, and upgrades/renewals.

• • Create and conduct product demonstrations tailored to the energy and utilities market.

• • Develop and present compelling use cases for asset performance management and decision analysis.

• • Collaborate with clients to understand their technical and business requirements.

• Technical Expertise

• • Provide technical input to proposals, RFPs,marketing collateral,and other sales-related documentation.

• • Troubleshoot and resolve technical questions during the sales process.

• • Stayup-to-dateon industry standards and the companys software products.

• Sales Enablement

• • Assistin crafting compelling sales pitches by aligning technical solutions to business needs.

• • Partner with account executives to strategize on target accounts and sales approaches.

• Customer Onboarding and Success

• • Collaborate with implementation teams to ensure smooth transitions from sales to deployment.

• • Provide initial technical training to new customers.

• Market Insights

• • Research and analyze customer pain points in the energy and utilities sector, focusing on asset performance and decision-making challenges.

• • Communicate market trends and competitor insights to product development teams.

• Relationship Building

• • Foster trust with technical stakeholders, such as asset/maintenance engineers,system planners, procurement team, and executive leadership.

• • Maintain relationships post-sale toidentifyupselling or cross-selling opportunities.

• Solution Development

• • Provide feedback and guidance to internal product and delivery teams based on client comments and industry trends.

• • Create processes to streamline internal and external workflows.

While this is a remote position,TechnicalSales Engineers are expected totravel globallyfor on-site customer meetings, conferences, speaking engagements, networking functions, and internal corporate events. The successful candidatecanexpect approximately30-50% travelannually which may not be evenly distributed. The candidate is ideally based in Toronto, but we are open to candidates in Eastern Canada/USA as long as they are within 60 minutes of a major international airport.

The ideal candidate will have:

• ExpertiseinB2B enterprise softwarewith a focus ontechnical selling.

• Hands-on experience in one or more core programming languages, with the ability to discusspreviousprojects and contributions.

• A demonstrated ability of being able tolearn and employ new complex skills quicklyand effectively.

• Strong knowledge ofenergy and utilities industries, especially asset performance management and decision analytics.Experience in heavily regulated industries is a plus.

• Ability to communicate complex technical concepts to both technical and non-technical audiences.

• Problem-solving mindset with a focus on aligning technical solutions to business outcomes.

• Exceptional self-directed research skills.

• Proficiencyin tools like CRM platforms, data analysis software, and relevant technical software (e.g., APM, GIS, ERPplatformsor simulation tools).

• Bachelors degree in a technical specialization (applied sciences, engineering)

• Team player with the ability tooperateindependently and take initiative.

MinimumRequirements:

• Experience in customer-facing sales roles (B2B preferred).

• Intermediate experience with at least one programming language (Python, JavaScript, C++, C#, Java, Rust, R, etc.).

What we offer:

• Fully remote work.

• Flexible work hours (Core working hours 10:00AM to 3:00PMin your local time zone).

• Autonomy with a wide range of responsibilities, opportunities for advancement, and cross-disciplinary exposure.

• Competitive base salary plus performance incentives.

• Stock options so you can realize the value created with your work in the organization.

• Paid time off and Benefits.

• Health spending account.