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Weekend Saas Support Jobs in Virginia (NOW HIRING)

Mvix

Sales Support Associate

Sterling, VA · On-site

$17.25 - $22.25/hr

Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment. * Proven ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...

Mvix

Sales Support Associate

Sterling, VA

$17.25 - $22.25/hr

Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment. * Proven ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...

Mvix

Sales Support Associate

Sterling, VA · On-site

$17.25 - $22.25/hr

Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment. * Proven ... no weekend/overnight shifts) * gym membership reimbursement * company-funded professional ...

Cooley LLP

Product Support Engineer

Reston, VA

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ ... Experience supporting SaaS, enterprise web applications, or custom internal tools * Familiarity ...

Cooley

Product Support Engineer

Reston, VA

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ ... Experience supporting SaaS, enterprise web applications, or custom internal tools * Familiarity ...

Cooley LLP

Product Support Engineer

Reston, VA

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ ... Experience supporting SaaS, enterprise web applications, or custom internal tools * Familiarity ...

Cooley

Product Support Engineer

Reston, VA · On-site

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ ... Experience supporting SaaS, enterprise web applications, or custom internal tools * Familiarity ...

Mvix

Linux Geek / Student - Entry Level

Sterling, VA · On-site

Our SaaS platform drives business outcomes through communication with internal and external ... The technical associate will be part of a dynamic team of R&D associates, support agents, UI/UX ...

Mvix

Linux Geek / Student - Entry Level

Sterling, VA · On-site

Our SaaS platform drives business outcomes through communication with internal and external ... The technical associate will be part of a dynamic team of R&D associates, support agents, UI/UX ...

SprezzMC

License Management Lead

Arlington, VA · Hybrid

Familiarity with SaaS and PaaS intake and governance models * Experience supporting VA-specific ... Occasional extended or weekend hours may be required based on operational needs. Must have reliable ...

Cooley

Technology Applications Specialist

Reston, VA · Hybrid

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ ... support SaaS based solutions * Ability to troubleshoot and resolve complex application and ...

Cooley

Technology Applications Specialist

Reston, VA · Hybrid

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ ... support SaaS based solutions * Ability to troubleshoot and resolve complex application and ...

Horizon Behavioral Heal

Senior Data Analyst

Lynchburg, VA · On-site

$63.39K - $101.42K/yr

... a service (SaaS) platform used by behavioral health programs and administrative units. This ... Five years of experience supporting, configuring, analyzing, managing data, and/or reporting on ...

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Sales Support Associate

Mvix

Sterling, VA • On-site

$17.25 - $22.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 17 days ago

Job description

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.
Visit our success-stories
Essential Duties and Responsibilities:
The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:
  • Respond to client inquiries (sales and billing)
  • Interact with customers via webinar, phone and email
  • Assist with inbound and outbound calls
  • Be a key point of contact for subscription renewals
  • Monitor and track daily, weekly and monthly billing
  • Fully understand clients digital journeys, boost conversion, retention and customer delight
  • Fully understand and own Mvix billing system:
    • Prepare and send invoices to clients
    • Identify and improve billing gaps
    • Identify and improve churn
  • Create estimates / proposals for existing clients who are looking for additional products from us
  • Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
  • Followup with clients on the status of those proposals
  • Assist the sales team, as needed
  • Create Orders, Invoices and ensure timely payment from clients
  • Generate and maintain reports and analytics

What does it take to be a SSA at Mvix?
  • Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment.
  • Proven accounting experience with strong mathematical skills is a PLUS
  • Strong customer service and time management skills
  • Understanding of basic principles of finance, accounting and inside sales
  • Superb time management and detail orientation
  • Proven Client Interaction experience
  • Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.
  • Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.
  • Team player mentality
  • Competitive Spirit
  • Ability to work in a fast-paced, high-energy environment

Preferred skills and qualifications
  • Associate's degree or equivalent
  • Experience in accounts receivable (or accounts payable)
  • Experience in driving process improvement

Schedule
  • Mon-Fri, 8 hour working shift with 1hr "off-the-clock" lunch break
  • Staggered Shifts are available upon request

This Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region.
Benefits include:
  • generous PTO, sick leave and holidays
  • health and dental insurance
  • ongoing certification opportunities
  • competitive 401k match
  • flexible hours (no weekend/overnight shifts)
  • gym membership reimbursement
  • company-funded professional development
  • life insurance
  • short-term disability insurance
  • tenure bonus (5yr & 10yr)
  • And much more...............

Did we mention a pet friendly environment?
We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.

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