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Weekend Remote Customer Success Jobs in Oregon (NOW HIRING)

Lively

Technical Customer Success Manager

OR · On-site +1

About the Role Lively has an amazing Customer Success Team that has continued to grow and expand over these past few years. This Technical CSM role requires thorough knowledge of our products and ...

Chainguard

Customer Success Manager, Enterprise - East

OR · On-site +1

$130K/yr

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Commercial customers. You will be responsible for taking lead on customer engagements across ...

Chainguard

Senior Customer Success Manager - Federal

OR · On-site +1

$160K/yr

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Federal customers. You will be responsible for taking lead on customer engagements across ...

DocuSign

Strategic Customer Success Account Manager

  • Medical

  • Life

  • Retirement

  • PTO

Employee is not required to be in or near an office frequently and works from a designated remote ... Customer Success * Experience with quota-carrying roles and proven history of meeting key ...

DocuSign

Lead Customer Success Account Manager

  • Medical

  • Life

  • Retirement

  • PTO

Employee is not required to be in or near an office frequently and works from a designated remote ... Customer Success * BA/BS degree or equivalent work experience * Experience with quota-carrying ...

Wrike

Manager, Customer Success (North America Enterprise)

OR · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Manager, Customer Success at Wrike, you aren't just keeping the wheels turning - you are architecting the playbooks, standardizing enterprise delivery, and acting as a critical escalation point ...

NetBrain

Customer Success Manager - Austin, TX

OR · On-site +1

$110K - $135K/yr

  • Medical

  • Dental

  • Retirement

What We Need NetBrain is looking for a Customer Success Manager (CSM) in central Texas to own the full lifecycle of our customer relationships - from onboarding through adoption, expansion, and ...

Sonatype

Federal Customer Success Manager - DevOps

OR · On-site +1

The Federal Customer Success Manager (CSM) is the strategic post-sales advisor responsible for helping federal customers realize measurable value from their investment in Sonatype by driving adoption ...

Unqork

Principal Customer Advocate Manager

OR · On-site +1

$115K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Develop and execute customer success strategies, ensuring adherence to best practices and ... As a remote-first company, Unqork incorporates a geographic differential into our compensation ...

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Showing results 41-60

All JobsCustomer Success JobsWeekend Remote Customer Success JobsWeekend Remote Customer Success Jobs in Oregon

Weekend Remote Customer Success information

What is the difference between Weekend Remote Customer Success vs Weekend Remote Customer Support?

AspectWeekend Remote Customer SuccessWeekend Remote Customer Support
Primary FocusBuilding long-term client relationships, onboarding, and retentionHandling technical issues, troubleshooting, and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentCollaborative with sales and account teams, proactive engagementReactive support, technical tools, ticket systems
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Weekend Remote Customer Success focuses on fostering long-term relationships and ensuring customer satisfaction, while Weekend Remote Customer Support primarily addresses technical issues and resolves customer inquiries. Both roles require strong communication skills, but Customer Success emphasizes relationship-building, whereas Customer Support centers on technical troubleshooting.

What are popular job titles related to Weekend Remote Customer Success jobs in Oregon?

For Weekend Remote Customer Success jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Weekend Remote Customer Success jobs in Oregon look for?

The top searched job categories for Weekend Remote Customer Success jobs in Oregon are:

Weekend Remote Customer Success jobs near you

Customer Success Manager - P&C Claims

Shift Technology

OR • On-site, Remote

Full-time

Re-posted 12 days ago

Job description

YOUR ROLE

  • Customer Success teams are absolutely key to Shift's future success as they engage our clients to drive adoption and demonstrate ongoing value. 
  • This critical function is responsible for onboarding new clients by engaging executives (Claims Director, Head of Fraud, CIO, etc.) in the launch of our solutions, establishing success criteria, driving ongoing adoption, and managing renewals.  
  • You will work with the rest of the Shift organization to uncover new ways to integrate Shift solutions into client processes and to help improve our products.
  • As a Customer Success Manager, you will be responsible for working closely with various internal and external teams. You will focus on helping our clients' Anti-Fraud, Claims and Underwriting departments with advice and guidance, and on ensuring our solutions are successfully implemented to deliver value.

YOUR RESPONSIBILITIES

  • Lead and coordinate successful rollouts of Shift solutions, including preparing and sharing launch materials, creating or adapting workflows, generating rollout ideas, training end users, and attending launch events (virtual or in person)
  • Coordinate resources across Shift (subject-matter experts, technical support, engineering, etc.) to resolve client issues and meet delivery commitments
  • Assess clients' Anti-Fraud, Claims and Underwriting management strategies and recommend ways Shift products can improve outcomes through increased adoption or configuration changes
  • Provide performance updates to project teams and executive-level client leaders (regular business reviews or summaries) focused on adoption trends, business impact, risk areas, and next steps for deeper engagement
  • Drive client retention and growth by proactively understanding client goals, measuring success, and recommending solutions that increase value and renewals
  • Act as the voice of the customer by collecting feedback on the customer experience, and product functionality, and communicating prioritized insights to Shift leadership teams
  • Identify and cultivate client advocacy opportunities (testimonials, case studies, references, speaking opportunities) and manage the process to secure them

YOU'VE GOT WHAT IT TAKES IF YOU HAVE

  • Minimum 4 years of experience in insurance fraud detection and at least 2 years of experience leading teams or projects/initiatives. 
  • Demonstrated experience leading client meetings with participants ranging from front-line staff to Vice Presidents or other senior leaders
  • Experience demoing solutions, collaborating with external partners, contributing ideas to improve existing products, and proposing new solution concepts; familiarity with current P&C insurance trends
  • Excellent oral, written, and non-verbal communication skills; ability to simplify complex topics, tailor messages to different audiences, and deliver memorable presentations using storytelling
  • Practical experience managing projects end-to-end (planning, coordinating resources, tracking progress, and delivering outcomes)
  • Ability to analyze raw data and KPIs to extract actionable insights and inform decisions

PREFERRED EXPERIENCES AND SKILLS

  • Experience creating or modifying operational workflows to improve efficiency or outcomes
  • Ability to build strong client relationships and act as a trusted advisor to influence strategy and adoption
  • Prior experience in the insurance industry (P&C or relevant lines)
  • At least 3 years of proven experience managing accounts at a SaaS company
  • Experience leading end-to-end software implementations in a SaaS environment (requirements, configuration, testing, training, go-live, and post-launch support)
  • Demonstrated ability to manage several client accounts at once, prioritizing workload and delivering consistently across them
  • Experience partnering closely with Delivery teams and Data Science-coordinating deliverables and driving outcomes jointly

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