Job Summary:
Genesis10 is currently seeking a Senior Systems Operations Engineer for a contract position with a Global Financial Institution located in Chandler, AZ or Des Moines, IA. This role requires strong hands-on mainframe application support experience and the ability to work in a follow-the-sun model alongside an offshore team, providing daytime production operations support.
Responsibilities:
• Provide Level 2/3 production support for critical applications
• Monitor production systems and ensure system stability and uptime
• Analyze and troubleshoot failed mainframe jobs (JCL)
• Perform root cause analysis and support ad hoc job executions
• Partner with Production Control to restart and recover failed jobs
• Respond to business user requests and application team needs
• Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
• Monitor and respond to application group mailboxes
• Document incidents, resolutions, and create JIRA stories for follow-up
Qualifications:
Required:
• 5+ years of Systems Engineering, Technology Architecture, or Mainframe Production Support experience
• Strong hands-on experience with mainframe application support
• Proficiency with JCL, COBOL, CICS, DB2, CA7, IDCAMS, and Mainview
• Experience with file tools such as File Manager, File Analyzer, and EZTRIEV
• Experience with ticketing and documentation tools like ServiceNow, JIRA, or Confluence
• Ability to work in a high-volume, production-critical environment
Company:
Information Technology and Services Founded in 1999, the company is headquartered in New York, USA, with a team of 1001-5000 employees. The company is currently Late Stage.