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Library Associate I

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Library Associate I

Salary

$47,262.29 - $79,180.82 Annually

Location

City of Norfolk, Norfolk, VA

Job Type

Permanent Full-time

Job Number

14255

Department

Library

Opening Date

08/03/2026

Closing Date

8/15/2026 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

The City of Norfolk's Department of Libraries is currently seeking a Library Associate I for its Richard A. Tucker Branch. This position assists with the daily operations of the library. Provides customer service to patrons, technological assistance and performs readers’ advisory. Is responsible for planning and conducting educational, cultural and recreational programs for adults and families. Maintains the adult book collections and adult spaces at the library branch.

The Norfolk Public Library (NPL) is a dynamic and community-focused network of libraries committed to fostering literacy, lifelong learning, and community engagement. With a rich history and a vision for the future, NPL provides diverse programs, resources, and services that empower individuals and enrich neighborhoods across Norfolk. Through innovative technology, robust collections, and outreach initiatives, NPL ensures equitable access to information and education for all residents. The library system is dedicated to creating welcoming spaces where creativity, collaboration, and connections thrive.

The Richard A. Tucker Library is a cornerstone of Norfolk's library system, serving as a vibrant hub for education, culture, and community gathering. Tucker Library offers diverse resources to the public.

Departmental Hiring Salary: $47,262.29

Essential Functions

Essential functions include but are not limited to:

• Plans and promotes programs for adults and families

• Plans and conducts YOUmedia programs for tweens/teens

• Provides outreach to community and other local organizations

• Maintains and monitors adult areas in the library branch

• Provides excellent customer service; assists library patrons with reader’s advisory

• Assists in building and maintaining the library’s adult collections

• Provides regular coverage of Public Service desks

• Provides technological assistance to the public with computers, copier, and scanner

• Prepares book displays

• Performs administrative duties by preparing and analyzing statistical reports

• Participates in committees and attend training related to the job

• Helps supervise part-time employees and volunteers

• Proficient in Microsoft Office products and electronic library applications such as Libby and Hoopla

• Ability to lead and work in a team setting

• Ability to communicate effectively verbally and in writing.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

One year of experience in library or related services. Experience developing and implementing programs in a library or other educational setting.

Supervisory experience preferred.

Additional Information & Requirements

• Valid Driver's license

Work Hours: 40 hours/week; evenings and weekends required

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current City of Norfolk employee?

• Yes

• No

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

04

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

05

Please select the highest level of education you have completed.

• High School Diploma/GED

• Some College (6 months or more)

• Vocational/Technical Degree

• Associate's Degree

• Bachelor's Degree

• Master's Degree or higher

06

How many years of experience do you possess working in a library setting

• No experience

• Less than a year

• 1-3 years

• 3-5 years

• More than 5 years

07

Do you have work experience related to program development and facilitation?

• Yes

• No

08

If yes, please describe your experience. If no, type N/A.

09

Do you have experience using Sirsi workflows and Envisionware print management software?

• Yes

• No

10

Do you have experience in maintaining a large collection of books?

• Yes

• No

11

Are you available to work nights and weekends?

• Yes

• No

12

How many years of customer service experience do you have?

• No experience

• Less than a year

• 1-3 years

• 3-5 years

• More than 5 years

13

Do you have experience with Summer Reading Programs, preparing programs & presentations, and creating flyers and displays?

• Yes

• No

14

If yes, please describe. If no, type N/A.

15

Do you have experience in planning and executing community outreach programs representing an organization?

• Yes

• No

16

If yes, please describe. If no, type N/A.

17

Which computer programs are you efficient in using? (select all that apply)

• Microsoft Word

• Microsoft Excel

• Microsoft Teams

• Microsoft Outlook

• PeopleSoft

• Canva

• LibApps

• None of the above

18

How many years of supervision experience do you have?

• No experience

• Less than a year

• 1-3 years

• 3-5 years

• More than 5 years

19

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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